How to Fix
  • Improving your Ring Device Connectivity

    This article includes suggestions to help you set up your Ring device with the best possible connectivity and speed.  My internet is normally good, but the connectivity of my Ring device is still weak  It’s important to remember that the internet speed coming to your house is not the same as the ...

  • Test Your Wi-Fi Connections

    One of the most important measurements in your Ring security network is the strength of your Wi-Fi signal. Since every element of your system uses Wi-Fi to communicate with every other element of your system, it’s important to get as strong a signal as possible. Your Ring App will run a special c...

  • How Do I Change my Password in the Ring App?

    Changing your password on your Ring App is a very simple process. Simply follow the instructions below: Start up your Ring App. Tap the three-lined icon to open the side menu. Tap "Account." Tap "Change Password." Note that your password must be at least eight characters, a mix of letters and n...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

      Question: I recently received a notification on my mobile of a motion alert or that someone had triggered my Ring. When I opened my Ring app to view the event I got a blurry screen along with a message that the app was having trouble connecting to the Ring device. Why is this happening and is t...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

      Question: I recently received a notification on my mobile of a motion alert or that someone had triggered my Ring. When I opened my Ring app to view the event I got a blurry screen along with a message that the app was having trouble connecting to the Ring device. Why is this happening and is t...

  • Issues with Android Apps that Conflict with the Ring App

    Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android Phones that may interfere with the Ring app's ability to provide notifications. The following list is those apps we have confirmed cause issues. Ring recommends uninsta...

  • Multiple Ring Products Offline

    If you received a prompt like the one below in the Ring app, then multiple (potentially all) of your Ring products are offline. In this situation, there is a good chance that the problem has to do with your Wi-Fi connection. This can happen if your internet is temporarily down due to an outage, i...

  • Finding Your Wi-Fi Password

      During Setup the Ring App will ask for your Wi-Fi password. If you don't know it off the top of your head there is a way to find it. Finding Your Password If you’ve never changed the default password on your Wi-Fi router, look on the bottom of your router. In many cases, there is a sticke...

  • My Video Recording Stops After 20 Seconds

    My Video Recording Stops After 20 Seconds Question: I've noticed that my Ring video recordings have recently gotten much shorter, sometimes only lasting 20 seconds. Why is this happening and is there something wrong with my Ring device?  Answer: Good news! There is nothing wrong with your Ring de...

  • Troubleshooting In-app Setup Issues with Ring Products

    Which setup step is giving you trouble?   Downloading the Ring App To download the Ring App: On your mobile device go to the App Store or Google Play. Do a search for "Ring." Download and install the Ring app on your mobile device. Complete download instructions Starting the setup pro...

  • The Ring App Told Me I Entered the Wrong Password

      Question: The Ring app is telling me that I entered the wrong password, but I'm pretty sure that I entered the right one. What should I do? Answer: Don't worry, an incorrectly entered Wi-Fi password is the most common cause of a failed setup. Three things to remember when entering your Wi-Fi pa...

  • App Connectivity

    If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or Wi-Fi internet connection can prevent your Ring app from functioning correctly.   Below ar...

  • Turning Off Cellular Data to Address In-App Setup Issues on iPhone or iPad

    If you're having trouble setting up your Ring device on an iPhone or iPad, try disabling cellular data on your iPhone or iPad. Occasionally having Cellular Data turned on can cause the in-app setup of your Ring product to fail. Turning off cellular data To turn off cellular data, first push the h...

  • In-app Setup Failing Due to Router or Modem Issues

    If you're having trouble setting up your Ring App, it's possible that you're experiencing trouble with your Wi-Fi modem and/or router. This article will walk you through checking and fixing potential issues with your router or modem.   Check your bandwidth frequency Modern modems and routers are...

  • Setup Failing Due to an Internet Issue

      If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:  Your internet is not communicating with the Ring App at all.  Your internet connection is too slow to provide a decent signal to your Ring ...

  • Troubleshooting In-app Setup Issues on Android devices

    Smart Network Switch - Android Setup Troubleshooting This article addresses when set up of a Ring product on an Android device either fails, or gets stuck in the middle of the setup process. The likely source of the trouble you are experiencing is a setting in some Android devices called Smart Ne...

  • In-app Setup Failing Repeatedly

    If you're having trouble setting up your Ring product, first make sure you've gone through all the steps outlined in this article. In the rare case that the in-app setup of your Ring device fails repeatedly, and you’ve verified that it’s not related to any of the issues outlined in our other sup...

  • Poor Video Quality Troubleshooting

      I'm getting poor quality video performance on my Ring device. How do I tell what's causing it and fix the problem? Poor video quality is almost always caused by some sort of Wi-Fi issue. This article will explain how to test for, diagnose, and fix many of the most common video issues you ...