Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties Assisted Monitoring (if you ...

Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to latest operating system Whether you are using Android or Apple, we recommend to update to the latest operating system (OS) on your phone and tablet to better protect your mobile devices a...

Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

Custom Event Alerts is a new feature coming to Ring Protect subscribers. With Custom Event Alerts, your Ring Spotlight Cam Battery can learn to identify when an object is in a specific state in its field of view. For example, you can set Custom Event Alerts for your front gate and teach your devi...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

Going to ring.com/app will automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your device, use one of th...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time customer, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command centre for all your Ring produc...

Manage your account, community, and privacy settings with Control Centre. Accessing Control Centre You can access your Control Centre in the Ring app and within your account at Ring.com.  From the Ring app: Open the Ring app Tap the menu ☰ Tap Control Centre From a mobile or desktop browser: ...

As of May 25, 2023, the Rapid Ring app was deprecated. Over the past few years, we've upgraded the Ring app to improve overall performance and utility. With Ring Live View widgets, you can access Live View on your Ring Video Doorbells and Security Cameras with just a tap, right from the home scr...

The Ring app is requesting access to my phone's contact list. Why does Ring need this access? Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup...

The Ring desktop app experience is moving to Ring.com All your favourite desktop app features are available via your preferred web browser. You can access Live View and get motion alerts, ring notifications, and all the latest features on Ring.com – no app updates necessary. As part of this chang...

The Live View feature for your Ring Video Doorbell or Security Camera is available through your Ring app to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on one of your Ring devices. If you do not see updated features for Live...

Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices. Ring already encrypts your videos by default when they are uploaded to the cloud (in transit) and stored on Ring’s servers (at ...

Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devices. Setting up end-to-end encryption (E2EE) requires a compatible mobile device and a Ring device that utilises E2EE. Find out if y...

When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure. What’s a “previously signed-in device”? This can b...

Learn how to update your account settings to receive verification codes by text whenever you sign in to Ring. Get to know account verification In Control Centre, you can choose how you want to receive your six digit verification code whenever you sign in to the Ring app or your account at Ring.co...

Changing your two-step verification to text message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update now Tap the button above or follow the steps below to help prevent unauthorised access to your Ring account: Open the Ring app ...

Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

The Motion Warning feature is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. The recording plays through the speaker on your Ring device. It says: Hi, you are currently being recorded. It is available in the US, Canada, UK, Australia, ...

Both battery-powered and hardwired Ring Video Doorbells and Security Cameras use Advanced Motion Detection. It is the default setting for all new setups. If you have already set up a battery-powered device and Advanced Motion Detection is not turned on, you can turn it on to enjoy benefits such a...

Ring devices use motion detection technology to detect motion events in your surroundings, triggering motion alerts and video recordings. With Advanced Motion Detection, you can use Customisable Motion Zones to define specific areas that you want your Ring device to monitor while ignoring everyth...

3D Motion Detection uses radar to detect distance of an object providing more precise motion detection over camera vision detection, reducing false alerts, and allows pinpoint customization of detection areas. Customisable Motion Zones and Bird's Eye Zones provide additional customisation to trig...

Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent notifications and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilise it to optimise your Ri...

If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

Event History is a video timeline that provides easy access to all events recorded1 by your Video Doorbells or Security Cameras with a Ring Protect subscription (sold separately). Event History features icons on a timeline, letting you know when certain events happened. Types of events Event typ...

When it comes to security, seconds can count. That's why the Ring app comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether you are an owner or Shared User. These images let you know at a glance whether so...

With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. You may need to download the latest version of t...

This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

Your Ring Protect subscription lets you save, share and review your Ring videos. With Shared Video Management, you can manage the videos you have shared, see where you’ve shared videos and unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be unshared....