What to Know
  • Understanding the Pre-Roll feature

    Capture events more clearly by using the Pre-Roll feature. With Pre-Roll activated, you can get a more complete picture of what's happening outside your door.  The Pre-Roll feature is available on the following battery devices: Ring Video Doorbell 3 Plus, in black and white Ring Video Doorbell 4...

  • Understanding colour night vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The colour night vision toggle in your Ring app will enable your Ring device to use ambient light to create false colour images in Live View.  This article will answer comm...

  • Understanding Privacy Zones

    If your camera’s field-of-view includes areas that you’d like to exclude from Live View or video recording, such as a neighbour's apartment door, you can use Privacy Zones to black out these areas. This article will answer commonly asked questions concerning Privacy Zones. What is a Privacy Zone...

  • Understanding alerts for Ring and Motion Events

    Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras such as Spotlight Cam, Floodlight Cam and Stick Up Cam only send out Motion Alerts, doorbells such as Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell ...

  • Understanding your Ring device's Device Health

    The Device Health tile in your Device control panel brings you to a section that contains all of the operational information on your Ring device. If something goes wrong, the information and tools on this page can help you solve it. To access the Device Health tile: Open the Ring app Tap the men...

  • Understanding the New Features section in the Ring app

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful and better able to enhance your security. When new features are added to the Ring app or a Ring device, you'll be able to learn about them on the app's New Features section....

  • How to improve your wifi connection and speed

    Almost all Ring products use wifi (wireless networking) to connect to the internet. Wifi is useful, but does have limits. If you ever have problems with Live View, a poor device connection, or are missing notifications, keep these factors in mind: Wifi signals are weakened by obstructions. Walls...

  • Improving wireless signal strength

    This article will help you understand your RSSI reading and wifi interference and what you can do to improve wifi strength. To find out more about improving your Ring device connectivity, click here.  Causes of poor wifi signal strength There are three main factors that can weaken your ...

  • The Ring app and virtual private networks (VPNs)

    Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some users may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does ...

  • Windows 10 devices and the Ring app

    As of April 10th 2018, the Ring app will no longer function on Windows Mobile devices. The Ring app will continue to function on Windows desktops, laptops, and tablets running Windows 10 Fall Creators Update (version 1709) or newer. Note: New device setup must be done on a mobile device running A...

  • The protocols and ports used by Ring devices

    Ring devices deliver advanced features such as notifications, video streams and two-way audio to your mobile devices. In order for these features to work properly, Ring Video doorbells, Security Cameras and Alarm Base Stations need a healthy connection in order to contact services on the internet...

  • About the Ring web app

    If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

  • Languages supported by the Ring apps

    In order to better serve our users, the Ring app and the Rapid Ring app support the following languages: English (United States) English (United Kingdom) Spanish (Europe) Spanish (Mexico) Spanish (Americas i.e. North and South America) German  French Italian Dutch  Questions D...

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