What to Know
  • Ring Control Centre Information

    The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre.  What is Control Centre? The C...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

  • Video End-to-End Encryption Technical Preview - Providing Feedback

    Video End-to-End Encryption is an advanced security option available to owners of compatible Ring devices.With this option enabled, your video content is encrypted with a unique key generated by your Ring device, and this key is only shared with the mobile devices you select. Only you have the ke...

  • Enabling End-to-End Encryption (E2EE) in the Ring app

    Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

  • Understanding Video End-to-End Encryption

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • Geofence in the Ring app

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

  • Understanding Quick Controls

    We’re always working to improve the Ring app so it’s easy and convenient to use. Quick Controls is a feature in your Timeline that allows you to see the current status of multiple devices at a quick glance.    What is Quick Controls?Quick Controls is a feature in your Timeline that puts location-...

  • Authorising a new device or browser by generating a one-time password

    This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP).  I tried to sign in to my Ring account from a new device (or browser) and got a message saying I need to “generate my sign-in code on a previously authorised Ring account...

  • Changing your method of receiving a one-time password from email to text message

    Ring is phasing out email as a method of account verification as a part of Two-Step Verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is Two-Step Verification? Two-Step Verification is a mandatory security fea...

  • The Ring app and virtual private networks (VPNs)

    Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some users may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does ...

  • Languages supported by the Ring apps

    In order to better serve our users, the Ring app and the Rapid Ring app support the following languages: English (United States) English (United Kingdom) Spanish (Europe) Spanish (Mexico) Spanish (Americas i.e. North and South America) German  French Italian Dutch  Questions D...

  • Creating a strong password and a more secure account

    Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

  • Changing Your Two-Step Verification Delivery Mode to Text Message

    We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update Now To help prevent unauthorised access to your Ring account, change your Ring two-step verification mode to text message in the Ring app now: Open the Ring app, tap on the three li...

  • What's new with the Ring web app

    If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

  • Advanced Motion Detection in Ring devices

    Ring devices use motion detection technology that activates when movement is detected within a certain distance of your device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording.  All Ring devices make use of Advanced Motion Detection,...

  • Understanding Rich Notifications

    Rich Notifications is a Smart Alert feature included in your Ring Protect subscription. It sends you a snapshot image of what’s happening in front of your Ring camera or doorbell so you can easily see what’s going on without needing to open the Ring app. This article will cover everything you nee...

  • Advanced Pre-Roll for wired Ring devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

  • Understanding colour night vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The colour night vision toggle in your Ring app will enable your Ring device to use ambient light to create false colour images in Live View.  This article will answer comm...

  • Persistent Visitors Information for Ring Door View Cam

    The Persistent Visitors feature on your Ring Door View Cam can send you a notification in the Ring app when it detects people lingering near your front door.  This article includes basic information on Persistent Visitors.  Persistent Visitors and Person Notifications Smart Notifications let you ...

  • Taking Timeline Security Snapshots Using Snapshot Capture

    Home security is a 24-hour a day, seven day-a-week business. By using the Snapshot Capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts. This article...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring App or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

  • When does Ring record or store my videos?

    When does Ring record or store my videos? If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detec...

  • Rapid Ring app information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

  • Ownership of a Ring Device

    One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. Once a device has been set up on an account, the device is “owned” by that account and ownership cannot b...

  • Motion Detection in Powered Ring Devices

    The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. Click here for more information on utilising motion zones in your powered Ring Devices.   Does motion detection at night work the same as during the day? No, motion detection at night i...

  • How to Make Wi-Fi Work For You

    Almost all Ring products use wifi (wireless networking) to connect to the internet. Wifi is useful, but does have limits. If you ever have problems with Live View, a poor device connection, or are missing notifications, keep these factors in mind: Wifi signals are weakened by obstructions. Walls...

  • Windows 10 Devices and the Ring App

    As of April 10th 2018, the Ring app will no longer function on Windows Mobile devices. The Ring app will continue to function on Windows desktops, laptops, and tablets running Windows 10 Fall Creators Update (version 1709) or newer. Note: New device setup must be done on a mobile device running A...

  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the Ring of Security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

  • Setting up and Using 3D Motion Detection

    This article will answer commonly asked questions concerning 3D Motion Detection. What is 3D Motion Detection?3D Motion Detection uses radar technology to identify the distance of an object so that the camera only begins recording once someone is within the appropriate range. As a result, 3D Moti...

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