What to Know
  • Advanced Motion Detection in Ring Devices

    Ring devices make use of motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will by default receive a notification in your Ring app, and your device will start recording.  Advanced Motion Detection All R...

  • Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

  • Understanding colour night vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The colour night vision toggle in your Ring app will enable your Ring device to use ambient light to create false colour images in Live View.  This article will answer comm...

  • Ring Control Centre Information

    Ring Control Centre Information The Control Centre in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centr...

  • Taking Timeline Security Snapshots Using Snapshot Capture

    Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This articl...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring App or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

  • Video Recordings

    When does Ring record or store my videos? If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detec...

  • Rapid Ring App Information

    The original Ring app is powerful software that allows an enormous amount of control over your Ring devices. There are times, though, when you just need to respond to a motion alert or the ring of your Ring Doorbell and every second counts. Rapid Ring is a separate app designed to facilitate a sp...

  • Ownership of a Ring Device

    One of the ways Ring devices keep you secure is through the concept of “ownership.” “Ownership” here has a very specific meaning. It refers to the initial Ring account used to set up the device. Once that’s done, the device is “owned” by that account and ownership cannot be transferred without th...

  • Motion Detection in Powered Ring Devices

    The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. Click here for more information on utilizing motion zones in your powered Ring Devices.   Does motion detection at night work the same as during the day? No, motion detection at night i...

  • How to Make Wi-Fi Work For You

    Most Ring products use Wi-Fi (wireless networking) to connect to the internet. Wi-Fi is very useful, but it does have limits. So, if you ever have issues with Live View, poor connection, or missing notifications, keep these factors in mind: Wi-Fi signals are weakened by obstructions. Walls, floo...

  • Windows 10 Devices and the Ring App

    Question: Will the Ring app work on my Windows 10 mobile device? Answer: No. As of April 10th 2018, the Ring App will no longer function on Windows Mobile devices. Question: Will my Ring App work on my Windows desktop, laptop, or tablet? Answer: Yes. The Ring App will continue to function on Wind...

  • Welcome to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up your...

  • Downloading the Ring App

    The following link: ring.com/app will automatically begin downloading the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your d...

  • Video Timeline Information

    The video timeline is a tool designed to let you easily access all of the events recorded by the cameras you own or are shared on. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to stre...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command center for all your Ring produc...

  • The Ring App and Your Address

    Why does the Ring App need to know my address and what happens if the Ring App gets an incorrect address? In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: ...

  • Improving Wireless Signal Strength

    This article will help you understand your RSSI reading and Wi-Fi interference and what you can do to improve Wi-Fi strength. Causes of Poor Wi-Fi Signal Strength   There are three main factors that can weaken your Wi-Fi quality: Physical Obstructions: Certain materials can reduce the...

  • Understanding Notifications for Ring and Motion Events

    Getting Started With Ring Notifications Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras such as Spotlight Cam, Floodlight Cam, and Stick Up Cam only send out Motion Alerts, Doorbell products such as Ring Video Doorbell, Doorbell 2, Doorb...

  • Locations Information

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Understanding Your Ring Device's Device Health Page

    The “Device Health” tile in your Device control panel brings you to a panel that contains all of the operational information on your Ring device. If something goes wrong, the information and tools on this page will help you solve it. Note: Not all of the following information will appear in ever...

  • Understanding and Optimizing Motion Detection with Motion Frequency

    Motion Frequency is a user-accessible control that allows you to tweak your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is and how you can best utilize it to optimize your Ring device...

  • Understanding Privacy Zones

    If your camera’s field-of-view includes areas that you’d like to exclude from Live View or video recording, such as a neighbour’s flat's door, you can use privacy zones to black out these areas. This article will answer commonly asked questions concerning privacy zones. What is a privacy zone? A...

  • Camera Previews Information

    When it comes to security, seconds can count. That's why the Ring App comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether owned or shared. These images let you know at a glance whether something is happe...

  • The Protocols and Ports Used by Ring Devices

    Ring devices deliver advanced features such as notifications, video streams, and two-way audio to your mobile devices. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet.  This artic...