What to Know
  • The Difference between the Pro Power Cable and Pro Power Kit v2 (for Ring Video Doorbell Pro)

    Originally, Ring Video Doorbell came with a Pro Power Cable (PPC), shown below, which is used to bypass an internal doorbell.    Now, all Ring Video Doorbell Pros Come with A Pro Power Kit v2.  The advantage of this new Power Kit is a resettable fuse, which simply requires power to be turned off...

  • The Ring Video Pro Exchange Policy

    Is the Ring Video Doorbell Pro an upgrade from the Ring Video Doorbell? No. The Ring Video Doorbell Pro is not an upgrade or a replacement of the Ring Video Doorbell. It's an entirely different product with updated features including higher resolution video. Each product has its advantages. Can I...

  • Video Doorbell Pro Information

    What is Ring Video Doorbell Pro? The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. Learn more at: https://en-uk.ring.com/collections/video-doorbells/products/video-doorbell-pro What are the features of the Ring Video Doorbell Pro? 1...

  • Ring Video Doorbell Pro - European Version

    When purchased in Europe, the Ring Video Doorbell Pro has a slightly different package than in the United States. There are also a few extra items included in the box designed to make sure that you will be able to utilise your Ring Video Doorbell Pro in Europe. This article will detail those item...

How to Use
  • Installing Your Ring Plug-in Adapter

    This article will help you solve power problems by adding a Plug-In Adapter to your Ring Video Doorbell Pro. Note that the Plug-in Adapter should be used in situations where there is no existing doorbell system or the existing system is unusable. Installing your Plug-in Adapter Choose an outlet....

  • Installing your Hardwired Transformer Kit

    Installing the Pro Power Kit V2 To Bypass Your Internal Doorbell with the Pro Power Kit V2, complete the following steps: Turn power off at the source.  Remove the cover from your internal doorbell.   Loosen the screws holding the doorbell wire. Detach the doorbell wires from the intern...

  • Download the Manual - Ring Video Doorbell Pro

    Ring products are designed for easy setup and use. To find the user manual for your Ring Video Doorbell Pro in your language, select it in the list below. Click here for the North American English version of the manual Click here for the European English version of the manual.  Klik her for den ...

  • Updating the Firmware for your Ring Video Doorbell Pro

    Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. Note: Your hardware will usually update its firmware automatically. Click here for more information on up...

  • Setting Up Your Ring Video Doorbell Pro in the Ring App

    Setting up your Video Doorbell in the Ring app is a simple process. Scroll down for a step-by-step guide. Step One - Download the Ring App To download the Ring app: On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices) Search for “Ring” Download an...

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How to Fix
  • My Ring Doorbell Pro won't Chime at Extreme Temperatures

    In many parts of the world, winter brings extremely frigid temperatures while summer may bring equally extreme temperatures at the other end of the thermometer. Because of this, to optimize the performance of your Ring Video Doorbell Pro, it is equipped with a mechanism that prevents it from ring...

  • Blinking White Circle on RVD Pro After Installation

    If you've just installed a Ring Video Doorbell Pro and now there's an LED blinking and a slowly filling in white circle on the front of my Ring Video Doorbell Pro unit, the white circle you see on the front of your Ring Pro is a charging meter. Once the internal power cell is fully charged the wh...

  • How to Solve Power Problems with the Ring Video Doorbell Pro

    Your Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article w...

  • Using a Wedge Kit to Properly Position your Ring Video Doorbell Pro

    If you're installing my Ring Doorbell Pro on a house with siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position the Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Use a wedge ki...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you’ll be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the doorbe...

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