What to Know
  • Ring Video Doorbell Pro Information

    What is Ring Video Doorbell Pro? The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. What are the features of the Ring Video Doorbell Pro? 1080p HD Video Customisable motion detection Live View Lifetime Theft protection Works with iOS...

  • Ring Video Doorbell Pro - European Version

    Previously, when purchased in Europe, the Ring Video Doorbell Pro box included a hardwired transformer and Pro Power Kit V2. If you purchased Ring Video Doorbell Pro with Plug-In Adapter, click here to learn how to install your Video Doorbell Pro with the Plug-In Adapter. If you would prefer to h...

  • Understanding your Ring Video Doorbell Pro light patterns

    Your Ring Video Doorbell Pro has an LED light located on the front to show you the status of your unit. The meaning of the light patterns is in the chart below: Activity Flashing Light Pattern Flashing Light Image Button press LEDs around the button spin blue Attempting to set up wifi whe...

How to Use
  • How to install your Ring Video Doorbell Pro with a hardwired transformer

    1. Install transformer 2. Bypass your internal doorbell 3. Install your Video Doorbell Pro 4. Finish setting up your Video Doorbell Pro   1. Install transformer For your Ring Video Doorbell Pro to get enough power, you’ll need to replace your existing doorbell transformer with a 24VAC doorbell ...

  • How to install your Ring Video Doorbell Pro with a Plug-in Adapter

    This article will help you install your Ring Video Doorbell Pro with the Plug-In Adapter included in your box. 1. Choose a socket Select a power outlet near the door where you plan to install your Ring Video Doorbell Pro. Don't plug the power adapter in yet. 2. Run the cable Run the cable down ...

  • Setting up your Ring Video Doorbell Pro in the Ring app

    Setting up your Ring Video Doorbell Pro in the Ring app is a simple process. Scroll down for a step-by-step guide. Step One - Download the Ring app To download the Ring app: On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices) Search for ...

  • Utilising Customisable Motion Zones with your Ring Video Doorbell Pro

    Customisable Motion Zones allow you to define a specific area you want your Ring device to cover while ignoring everything outside that area. By selecting motion zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the numb...

  • Installing Video Doorbell Pro Retrofit Kit

    The Retrofit Kit is a mounting plate included in your Ring Pro package that allows you to mount your Ring Pro on the wall by using the holes you created for your original Ring Video Doorbell. Note: You can prime and paint your Retrofit Kit to match your home before installation. Follow the steps ...

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How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell Pro

    If you're installing my Ring Video Doorbell Pro on a house with cladding or in a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts such as cars in the stre...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you’ll be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the doorbe...

  • Blinking white circle on Ring Video Doorbell Pro after installation

    If you've just installed your Ring Video Doorbell Pro and now there's white circle blinking on the front of the device, it is not yet fully charged. Once the internal power cell is fully charged, the white circle will stop blinking and the device will move into Setup Mode. You will have to wait u...

  • What to do if your Ring Video Doorbell Pro goes offline

    It is possible under certain circumstances for your Ring Video Doorbell Pro to lose its connection to your wifi network. This article will detail the circumstances in which your Ring device can lose its connection and what to do if this occurs.   Why Ring devices can go offline There are a va...

  • Troubleshooting issues with your Ring Video Doorbell Pro

    This article will list out some of the most common issues that people face with their Ring Video Doorbell Pro along with links to solutions. Lost wifi connection Symptoms: The light on the front of your Ring Video Doorbell Pro glows a soft white When you push the button on your Ring, it emits ...

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