What to Know
  • Welcome to Your New Ring Video Doorbell

    Congratulations on your new Ring Video Doorbell! You've taken a big step forward in securing your home! The following article covers some basic information that will get you up and running quickly. If you haven't yet set up your Ring Doorbell in the Ring app, and need help, click here. Run a Vide...

  • Ring Video Doorbell Information

    What is a Ring Video Doorbell? Ring Video Doorbell provides a new level of security, by notifying you via your smartphone or tablet when someone is on your property. With your Ring Video Doorbell, you can see and speak with anyone at your front door, from wherever you are. Click here for mo...

  • Ring Video Doorbell Hardwired vs. Battery Powered Operation

    If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus is hardwired, the device will receive a trickle charge from the doorbell wiring.  Battery Po...

  • Ring Video Doorbell Chime Kit Compatibility List

    If you're not sure if you have the Ring Video Doorbell (1st generation) or Ring Video Doorbell (2nd generation) click here.      The Ring Video Doorbell is compatible with AC-powered door chimes operating between 8-24 volts. Unfortunately, the Ring Video Doorbell is not compatible with wirel...

How to Use
  • Wiring Diagrams for Ring Video Doorbell Setup

    If you're in the process of setting up multiple Ring Video Doorbells, internal doorbells, and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams.  One Ring Video Doorbell/Two Internal Doorbells   Two Ring Video Doorbells/One Internal Doorbell...

  • Download the Manual - Ring Video Doorbell

    There are two generations of the Ring Video Doorbell. To see which one you have, click here.  Ring products are designed for easy setup and use. To find the user manual for your Ring product in your language, select it in the list below. Click here for the North American version of the manual Cl...

  • How to Physically Install Your Ring Video Doorbell without an Existing Doorbell

    Installing your Ring Video Doorbell is a simple process. Below video will give you a step-by-step guide. Note that you should set up your Ring Doorbell in your Ring App before mounting it to your door. Click here for information on setting up your Ring Doorbell. Step One: Line Up the Moun...

  • How to Physically Install Your Ring Video Doorbell (1st Generation) with an Existing Doorbell

    Note: This article applies to the Ring Video Doorbell (1st Generation). The latest Ring Video Doorbell (2nd Generation) doesn't require an additional diode.  Click here for more information on installing the Ring Video Doorbell (2nd Generation).  Installing your Ring Video Doorbell is a sim...

  • Using the Diode included with your Ring Video Doorbell (1st Generation)

    There are two versions of the Ring Video Doorbell. The Ring Video Doorbell (2nd generation) does not need a diode. If there is no diode in the box, you most likely have the Ring Video Doorbell (2nd generation), which has a built in diode. To see whether you have the Ring Video Doorbell (1st gener...

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How to Fix
  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    If you're installing my Ring Doorbell on a house with aluminum siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position my Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Both of th...

  • Proper Positioning for Your Ring Video Doorbell

    The proper positioning of your Ring Video Doorbell depends on a number of factors, including the layout of your garden, the distance from the front door to the street, objects within the Video Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Do...

  • No Audio from your mobile device to Ring Device

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Appl...

  • What to Do if Your Ring Video Doorbell Goes Offline

    Question: Are there circumstances where my Ring device can lose connection to my network and what do I do if this occurs?   Answer: Yes, it is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. This article will detail the circumstances where your R...

  • Ring Video Doorbell (1st generation) Setup Mode

    This article applies to the Ring Video Doorbell (1st generation).  To find information on the new Ring Video Doorbell (2nd generation), click here.    While setting up your Ring Video Doorbell, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press ...

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