The Ring Video Doorbell has two versions, a 1st and 2nd generation of the device. To see which version you have, click here. Congratulations on your new Ring Video Doorbell! You've taken a big step forward in securing your home! The following article covers some basic information that will get yo...

To see a comparison of the Ring Video Doorbell (1st Generation) and Ring Video Doorbell (2nd Generation) click here. What is a Ring Video Doorbell? Ring Video Doorbell provides a new level of security, by notifying you via your smartphone or tablet when someone is on your property. With you...

If you're not sure if you have the Ring Video Doorbell (1st generation) or Ring Video Doorbell (2nd generation) click here.      The Ring Video Doorbell is compatible with AC-powered door chimes operating between 8-24 volts. Unfortunately, the Ring Video Doorbell is not compatible with wirel...

There are two generations of the Ring Video Doorbell. To see which one you have, click here.  Ring products are designed for easy setup and use. To find the user manual for your Ring product in your language, select it in the list below. Click here for the English version of the manual  

The Ring Video Doorbell has two versions, a 1st and 2nd generation of the device. The mounting process is essentially the same for both but the mounting plate configuration is different.   To see which version you have, click here. Installing your Ring Video Doorbell is a simple process. Be...

Note: This article applies to the Ring Video Doorbell (1st Generation). The latest Ring Video Doorbell (2nd Generation) doesn't require an additional diode.  Click here for more information on installing the Ring Video Doorbell (2nd Generation).  Installing your Ring Video Doorbell is a sim...

There are two versions of the Ring Video Doorbell. The Ring Video Doorbell (2nd generation) does not need a diode. If there is no diode in the box, you most likely have the Ring Video Doorbell (2nd generation), which has a built in diode. To see whether you have the Ring Video Doorbell (1st gener...

Firmware is a software program embedded into your Ring device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. Note: Your hardware will usually update its firmware automatically. Click here for more information on u...

If you're installing my Ring Doorbell on a house with aluminum siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position my Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Both of th...

The proper positioning of your Ring Video Doorbell depends on a number of factors, including the layout of your garden, the distance from the front door to the street, objects within the Video Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Do...

If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Appl...

Question: Are there circumstances where my Ring device can lose connection to my network and what do I do if this occurs?   Answer: Yes, it is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. This article will detail the circumstances where your R...

This article applies to the Ring Video Doorbell (1st generation).  To find information on the new Ring Video Doorbell (2nd generation), click here.    While setting up your Ring Video Doorbell, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press ...