How to Use
  • How to get Package Alerts

    Package Alerts are now available on select Ring Video Doorbells, to alert you when there is a package left in a designated area near your device. To start using Package Alerts, you will need a Ring Protect Pro subscription, a Ring Video Doorbell (2nd Generation) or a Ring Video Doorbell Pro 2. No...

  • Device still registered to its owner error during setup

    If you get a message that your device is registered to someone else during setup, follow the prompts in the Ring app to Learn more about device transfers and request a transfer from the registered owner. If you have a way to contact the registered owner you can send them a link to this page, whic...

  • How to generate an alternative verification code for your Ring account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in case you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into your Rin...

  • How to download and use an authenticator app

    What is an authenticator app? Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorised logins to your Ring account. Au...

  • Alternative methods to get a Ring account verification code

    To help protect your account, we require Two-Step Verification. If you cannot sign into your Ring account with your usual Two-Step verification method, you can try an alternative method to get a verification code.   Control Centre Verification Generate a code from a mobile device or ...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer. Think of it as an answering machine for your door. Quick Replies is available with the following Ring Video Doorbells: Video Doorbell...

  • Devices compatible with video End-to-End Encryption (E2EE)

    Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

  • Utilising Customisable Motion Zones for your battery-powered Ring devices

    Available for both battery-powered and hardwired Ring devices, Customisable Motion Zones allow you to draw different shapes to define the areas you want your doorbell or camera to monitor. You can add up to three different Motion Zones. This article covers using Customisable Motion Zones with the...

  • Adjusting the video recording length for wired devices

    Ring devices have been designed so that they’re customisable for your lifestyle and security needs. The length of time that you choose represents the maximum amount of time your camera or doorbell will record an event. This article will explain the various options you have for recording lengths a...

  • Adjusting the video recording length for battery-powered devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

  • Understanding and adjusting your video storage time

    Ring Protect is an optional subscription plan that allows you to store videos in your Ring account. In the US and Australia, default video storage time is 60 days from the initial recording date. In the UK and Europe, the default is 30 days. A new feature allows Ring Protect plan subscribers to c...

  • Disabling the audio recording on your Ring device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app Tap the three lines on the top left Tap Devices Select the device you would l...

  • Enhancing security with two-step verification

    The purpose of two-step verification is to protect you from unauthorised logins to your Ring account.  Every time you log into Ring (Ring app, Ring.com or Ring Community) you will receive a one-time [numeric] passcode via text that you will need to enter in order to successfully log in.  The pass...

  • Using the Snapshot Capture feature

    This article will explain how to use the Snapshot Capture feature. How do I activate Snapshot Capture?To enable the Snapshot Capture feature, follow these instructions: Open the Ring app Tap the menu icon (three horizontal lines) in the top left hand corner Tap Devices Tap the desired device Tap...

  • How to link your Ring devices together for enhanced security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Linked Devices What is Linked Devices?Device linking connects your Ring devices together an...

  • Refining your motion alerts for people and other motion events

    If you have a Ring Protect plan subscription, you can refine your motion alerts to distinguish between people and other motions using Smart Alerts in the Ring app: Tap the three lines on the top left Tap Devices Select the relevant device Tap Motion Settings Tap Smart Alerts Tap Enable Feature, ...

  • Using the HDR (High Dynamic Range) toggle on your Ring device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring app. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • Understanding two-step verification

    In order to provide our Neighbours with robust, world-class security options, Ring provides you with two-step verification across all of your Ring devices and accounts. This article will explain what two-step verification is. What is two-step verification?Two-step verification means that you can ...

  • Using the Motion Detection control to completely disable recording

    You can completely disable the motion recording function on your Ring device by toggling off the Motion Detection control in your Ring app.  Open your Ring app Tap the menu icon (three horizontal lines) in the top left corner Tap Devices Tap the device you want to adjust On the device screen, tu...

  • Utilising Customisable Motion Zones with wired Ring devices

    Customisable Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce ...

  • How to use Motion Snooze

    Your Ring app will allow you to disable motion alerts from a Ring device for a pre-set length of time. This Motion Snooze feature lets you silence your notifications temporarily when needed without editing the device settings. In order to use Motion Snooze, follow these instructions: Activating ...

  • Managing Ring devices using Locations

    Locations is a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Security Cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. T...

  • Updating or correcting your address in the Ring app

    It's easy to update or correct your address in the Ring app: Tap the menu icon (three horizontal lines) in the top left corner Tap Settings  Tap Change Address Enter your new or corrected address details and tap Continue Tap Confirm and it will be saved   Note: You may need to enter your addres...

  • Enabling Ring notifications on your smartphone

    Ring devices allows you to see, speak and hear visitors. To do this, you need to allow the Ring app to access to your microphone and enable notifications. Accessing device microphones If you want to learn how to access the microphone on your device click on the appropriate link below. iOS (Apple)...

  • How to use App Alert Tones in the Ring app

    Your Ring app can be set to use different app tones for different devices such as your Video Doorbells and Security Cameras. This will let you know what's happening without even looking at your app. To set up App Alert Tones in the Ring app:   Tap the menu icon (three horizontal lines) in the to...

  • Turning on the microphone on your iPhone

    Owning a Ring product allows you to see, speak to and hear any visitors. To do this, you need to give permission for the Ring app to access to your microphone and enable notifications. On an iPhone, follow these steps to turn on your microphone: Tap the Settings tile Scroll down to the Ring...

  • Creating and deleting Privacy Zones

    Privacy Zones are areas you designate to black out from your camera’s field of view so that they are not visible in Live View or recorded in your videos. Privacy Zones can help you control what you want to see and what you don’t. This article will show you how to set up a Privacy Zone. Click her...

  • Sharing your Ring videos

    When you have a Ring Protect plan, you can share or download videos from your Ring Video Doorbell or Security Camera via your Ring app or at Ring.com when you're logged into your account. There are several different ways to access your videos: Use the main Dashboard — the first screen you see in...

  • Controlling Ring devices through multiple smartphones or sharing control with other users

    Once you've completed setting up your Ring device in your app, you will be the sole account owner. As the account owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, downl...

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