How to Use
  • How to use Bird's Eye Zones

    Bird's Eye Zones allows you to create customized aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts – so you can get notified about activity in your front garden, not the pavement. If your radar-enabled device detects motion in...

  • How to reboot your Ring Video Doorbell or Security Camera from the Ring app

    If your Ring Video Doorbell or Security Camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. Please note that your device must be online (connected to wifi, battery charged and/or wired properl...

  • How to use dark mode in the Ring app

    Dark mode began rolling out with x.51 version of the Ring app on May 23, 2022. All customers will be able to enjoy dark mode on their iOS and Android devices in the coming days. Use this link to learn how to ensure you have the latest version of the Ring app.  Dark mode is a feature that improves...

  • How to get Package Alerts

    Package Alerts are now available on select Ring Video Doorbells, to alert you when there is a package left in a designated area near your device. To start using Package Alerts, you will need a Ring Protect subscription, a Ring Video Doorbell (2nd Generation) or a Ring Video Doorbell Pro 2. Not s...

  • Turning on push notifications for Ring.com

    Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property. Push notifications are unique to your Ring d...

  • Device still registered to its owner error message during setup

    If you get a message that your device is registered to someone else during setup, follow the prompts in the Ring app to Learn more about device transfers and request a transfer from the registered owner. If you have a way to contact the registered owner you can send them a link to this page, whic...

  • How to generate an alternative verification code for your Ring account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in case you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into your Rin...

  • How to download and use an authenticator app

    What is an authenticator app? Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called two-step verification. The purpose of two-step verification is to protect you from unauthorised logins to your Ring account. Au...

  • Alternative methods to get a Ring account verification code

    To help protect your account, we require two-step verification. If you cannot sign into your Ring account with your usual two-step verification method, you can try an alternative method to get a verification code.   Control Centre verification Generate a code from a mobile device or ...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer. Think of it as an answering machine for your door. Quick Replies is available with the following Ring Video Doorbells: Video Doorbell...

  • Devices compatible with video end-to-end encryption (E2EE)

    Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

  • Utilising Customisable Motion Zones for your battery-powered Ring devices

    Available for both battery-powered and wired Ring devices, Customisable Motion Zones allow you to draw different shapes to define the areas you want your doorbell or camera to monitor. Note: Customisable Motion Zones have been a standard feature on wired Ring devices for some time, but more recen...

  • Adjusting the video recording length for wired devices

    Ring devices have been designed so that they’re customisable for your lifestyle and security needs. The length of time that you choose represents the maximum amount of time your camera or doorbell will record an event. This article will explain the various options you have for recording lengths a...

  • Adjusting the video recording length for battery-powered devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By increasing or decreasing your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery lif...

  • Understanding and adjusting your video storage time

    Ring Protect is an optional subscription plan that allows you to store videos in your Ring account. For Ring videos recorded after July 1, 2022, you’ll be able to increase how long they are stored in the cloud up to 180 days. Ring Protect plan subscribers can customise their video storage time th...

  • Understanding low battery notifications

    With a battery-operated Ring Video Doorbell or Security Camera, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will expla...

  • Disabling the audio recording on your Ring device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app Tap the three lines on the top left Tap Devices Select the device you would l...

  • Enhancing security with two-step verification

    The purpose of two-step verification is to protect you from unauthorised logins to your Ring account.  Every time you log into Ring (Ring app, Ring.com or Ring Community) you will receive a one-time [numeric] passcode via text that you will need to enter in order to successfully log in.  The pass...

  • Using the Snapshot Capture feature

    This article will explain how to use the Snapshot Capture feature. Note: Snapshot Capture is only available to Ring Protect subscribers. Click here for more information about Ring Protect plans. How do I activate Snapshot Capture? To enable the Snapshot Capture feature, follow these instructions...

  • How to link your Ring devices for enhanced security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linked Devices FAQ

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Linked Devices. What is Linked Devices?Device linking connects your Ring devices together ...

  • Refining your motion alerts for people and other motion events

    If you have a Ring Protect plan subscription, you can refine your motion alerts to distinguish between people and other motions using Smart Alerts in the Ring app: Tap the three lines on the top left Tap Devices Select the relevant device Tap Motion Settings Tap Smart Alerts Tap Enable Feature, ...

  • Using the HDR (High Dynamic Range) toggle on your Ring device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring app. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • Understanding two-step verification

    In order to provide our Neighbours with robust, world-class security options, Ring provides you with two-step verification across all of your Ring devices and accounts. This article will explain what two-step verification is. What is two-step verification? Two-step verification means that you can...

  • Setting up and controlling Light Groups in the Ring app

    One of the most powerful ways to use your Ring cameras is to group them together using Light Groups in the Ring app. Grouping your Ring devices allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side of the house when any...

  • Utilising motion detection with your battery-powered Ring devices

    Customisable Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your motion zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce ...

  • Using the Motion Detection control to completely disable recording

    You can completely disable the motion recording function on your Ring device by toggling off the Motion Detection control in your Ring app.  Open your Ring app Tap the menu icon (three horizontal lines) in the top left corner Tap Devices Tap the device you want to adjust On the device screen, tu...

  • Utilising Customisable Motion Zones with wired Ring devices

    Available for all Ring Video Doorbells and Security Cameras, Customisable Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your motion zones to cover only areas you want the Ring device to monitor, you...

  • How to use Motion Snooze

    Your Ring app will allow you to disable motion alerts from a Ring device for a pre-set length of time. This Motion Snooze feature lets you silence your notifications temporarily when needed without editing the device settings. In order to use Motion Snooze, follow these instructions: Activating ...

  • Managing Ring devices using Locations

    Locations is a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Security Cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. T...

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