How to Use
  • Adjust the Video Recording Length for Wired devices

    Ring devices have been designed so that they’re customisable for your lifestyle and security needs. Personalising the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Disabling the Audio Recording on your Ring device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

  • Enhancing Security with Two-Step Verification

    The purpose of Two-Step Verification is to protect you from unauthorised logins into your Ring account.  Every time you log into Ring (any app, ring.com or Ring Community) you will receive a One-Time Passcode via your email address on file, and you will have to enter a six-digit code to successfu...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to activ...

  • Using your Snapshot Capture feature

    By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This article will explain how to use the Snapshot Capture feature.  Clic...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

  • Improving your alert notifications with People Only Mode

    Uusers who subscribe to a Ring Protect Plus or Basic plan will have the power to refine their notifications to only those triggered by a person. People Only Mode is a more refined Motion Alert notification setting available in your Ring app. This article will give you all the information you nee...

  • How to link your Ring devices together for enhanced security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Linked Devices What is Linked Devices? Device linking connects your Ring devices together a...

  • Using the HDR (High Dynamic Range) Toggle on Your Ring Device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring App. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • Two-factor security authentication with Ring products

    What is two-factor authentication? Two-factor authentication means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of info...

  • Utilising Motion Detection with your Ring Battery Devices

    Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of...

  • Live View Quality Indicator

    If the curved "wifi" bars at the top of your Live View changes color, it's measuring the quality of your device's connection to your wifi network. The three colors the bar can turn are:  Green: This indicates that you have a strong connection to the network and should experience no problems using...

  • Using the Motion Detection Control to Completely Disable Recording

    You can completely disable the motion recording function on your Ring Device by toggling off the Motion Detection control in your Ring app.  Open your Ring app. Tap the three lines on top left. Tap Devices. Tap the device you want to adjust. On the device screen, turn Motion Detection off. The ...

  • Using the Motion Record Control to Completely Disable Recording

    If you don't want your Ring device to record any motion, you can disable motion recording by using the Motion Record control in your Ring app. When the Motion Record function on your Ring device is turned on, it will make a note of any motion in its field of view and detail it in your device's Hi...

  • Utilising Motion Zones With Your Powered Ring Devices

    Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can more effectively monitor the area you want as well as reduce the numb...

  • How to Use Motion Snooze

    Your Ring App will allow you to disable motion alerts from a Ring device for a pre-set length of time. This "Motion Snooze" feature lets you silence your notifications temporarily when needed without editing the device settings. In order to use Motion Snooze, follow these instructions: Activatin...

  • Managing Ring Devices Using Locations

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Updating Your Home Address in the Ring App

    It's easy to change or correct your address in the Ring App. Follow these easy, step-by-step instructions below. Open your Ring app on your mobile device Tap on the three lines on the top left  Tap on Settings  Tap on Change Address Enter your new address (or address correction) Confirm your add...

  • How do I Enable Notifications on a mobile phone?

    Ring devices allows you to see, speak and hear visitors that are on your property. To do this, you need to allow the Ring app to access to your microphone and enable notifications. Accessing Device Microphones If you want to learn how to access the microphone on your device click on the appropria...

  • How to Use App Alert Tones

    Your Ring app can be set to use different app tones for different devices such as your doorbells and security cameras. This will let you know what's happening without even looking at your app. To set up App Alert Tones, just follow these instructions:   Open your Ring app. Tap on the three lines...

  • How Do I Turn on the Microphone on an iPhone?

    Owning a Ring product allows you to see, speak and hear any visitors that are on your property. To do this, you need to give permission for the Ring app to access to your microphone and allow notifications. On an iPhone, follow these steps to turn on your microphone: Tap the Settings tile. ...

  • Creating Privacy Zones

    Privacy zones are areas you designate to black out from your camera’s field of view so that they are not viewable in Live View or recorded in your videos. Privacy Zones can help you control what you want to see and what you don’t. This article will show you how to set up a privacy zone. Click he...

  • Sharing Your Ring Videos

    The videos you record through your Ring device can be shared with friends and family through your Ring app to a variety of web and social media applications. The rest of this article will detail the various ways to share and save your Ring Videos. Note that in order to share and save Ring Videos ...

  • Controlling Ring Devices through Multiple Devices or Sharing Control with Other Users

    Once you've completed setting up your Ring device in your app, you will be the sole account Owner. As the account Owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, downl...

  • Using Live View

    Live View for any Ring device lets you access a live video feed from your camera at any time. There are several ways to access Live View. Note: You cannot access Live View from the Ring.com website. Accessing Live View from your Dashboard On your Dashboard screen, tap on an image from your doorb...

  • Scheduling Times When You Don't Want to Receive Motion Alerts

    The Motion Scheduling Feature allows you to schedule periods of time when you do not want to receive motion alerts. If, for example, you know that the trash is picked up every Tuesday between 7:30 and 7:45 AM, you may want to shut down motion alerts during that time.   To Create a Motion Schedule...

  • Deleting Recent Activity from the Ring App

    Deleting recent activity from your Ring app is a very simple process: On the Ring app dashboard page under your Location, swipe the event you wish to delete to the left. Press the red trash can icon to delete an event and the recorded video. If you wish to delete multiple events at once: Swipe...

  • Controlling Ring Devices With Users and Roles

    Ring device Owners have control over every aspect of their Ring devices. Ring doorbells, cameras and smart lights allow Shared Users. Shared Users have limited access to the Ring devices and can't control settings. An account Owner can invite an unlimited number of Shared Users to share their Rin...

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