How to Use
  • How to generate an alternative verification code for your Ring account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in case you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into your Rin...

  • How to download and use an authenticator app

    What is an authenticator app? Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorised logins to your Ring account. Au...

  • Alternative Methods to get a Ring Account Verification Code

    To help protect your account, we require Two-Step Verification. If you cannot sign into your Ring account with your usual Two-Step verification method, you can try an alternate method to get a verification code.   Control Centre Verification Generate a code from a mobile device or br...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer. Think of it as an answering machine for your door. Quick Replies is available with the following Ring Video Doorbells: Video Doorbell...

  • Utilising Customisable Motion Zones for your battery-powered Ring devices

    Available for both battery-powered and hardwired Ring devices, Customisable Motion Zones allow you to draw different shapes to define the areas you want your doorbell or camera to monitor. You can add up to three different Motion Zones. This article covers using Customisable Motion Zones with the...

  • Adjust the Video Recording Length for Wired devices

    Ring devices have been designed so that they’re customisable for your lifestyle and security needs. Personalising the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Disabling the Audio Recording on your Ring device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

  • Enhancing security with two-step verification

    The purpose of two-step verification is to protect you from unauthorised logins to your Ring account.  Every time you log into Ring (Ring app, Ring.com or Ring Community) you will receive a one-time [numeric] passcode via text that you will need to enter in order to successfully log in.  The pass...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to activ...

  • Using your Snapshot Capture feature

    This article will explain how to use the Snapshot Capture feature. How do I activate Snapshot Capture?To enable the Snapshot Capture feature, follow these instructions: Open your Ring App. Tap the three-lined icon on the upper-left hand corner of the app to open the side menu. Tap Devices. Tap t...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

  • Improving your alerts with Person Notifications

    If you have a Ring Protect Plan subscription, you can refine your Motion Notifications to distinguish between people and other motions using Smart Notifications in the Ring app: Tap the three lines on the top left Tap Devices Select the relevant device Tap Motion Settings Tap Smart Notifications...

  • How to link your Ring devices together for enhanced security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Linked Devices What is Linked Devices? Device linking connects your Ring devices together a...

  • Using the HDR (High Dynamic Range) Toggle on Your Ring Device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring App. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • Understanding two-step verification

    In order to provide our Neighbours with robust, world-class security options, Ring provides you with two-step verification across all of your Ring devices and accounts. This article will explain what two-step verification is. What is two-step verification?Two-step verification means that you can ...

  • Using the Motion Detection Control to Completely Disable Recording

    You can completely disable the motion recording function on your Ring Device by toggling off the Motion Detection control in your Ring app.  Open your Ring app. Tap the three lines on top left. Tap Devices. Tap the device you want to adjust. On the device screen, turn Motion Detection off. The ...

  • Using the Motion Record Control to Completely Disable Recording

    If you don't want your Ring device to record any motion, you can disable motion recording by using the Motion Record control in your Ring app. When the Motion Record function on your Ring device is turned on, it will make a note of any motion in its field of view and detail it in your device's Hi...

  • Utilising Customisable Motion Zones with wired Ring devices

    Customisable Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce ...

  • How to Use Motion Snooze

    Your Ring App will allow you to disable motion alerts from a Ring device for a pre-set length of time. This "Motion Snooze" feature lets you silence your notifications temporarily when needed without editing the device settings. In order to use Motion Snooze, follow these instructions: Activatin...

  • Managing Ring Devices Using Locations

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Updating Your Home Address in the Ring App

    It's easy to change or correct your address in the Ring App. Follow these easy, step-by-step instructions below. Open your Ring app on your mobile device Tap on the three lines on the top left  Tap on Settings  Tap on Change Address Enter your new address (or address correction) Confirm your add...

  • How do I Enable Notifications on a mobile phone?

    Ring devices allows you to see, speak and hear visitors that are on your property. To do this, you need to allow the Ring app to access to your microphone and enable notifications. Accessing Device Microphones If you want to learn how to access the microphone on your device click on the appropria...

  • How to Use App Alert Tones

    Your Ring app can be set to use different app tones for different devices such as your doorbells and security cameras. This will let you know what's happening without even looking at your app. To set up App Alert Tones, just follow these instructions:   Open your Ring app. Tap on the three lines...

  • How Do I Turn on the Microphone on an iPhone?

    Owning a Ring product allows you to see, speak and hear any visitors that are on your property. To do this, you need to give permission for the Ring app to access to your microphone and allow notifications. On an iPhone, follow these steps to turn on your microphone: Tap the Settings tile. ...

  • Creating and deleting Privacy Zones

    Privacy zones are areas you designate to black out from your camera’s field of view so that they are not viewable in Live View or recorded in your videos. Privacy Zones can help you control what you want to see and what you don’t. This article will show you how to set up a privacy zone. Click he...

  • Sharing Your Ring Videos

    The videos that are recorded through your Ring device can be shared with friends, family and neighbours via your Ring app. You can share videos to a variety of web and social media platforms or download videos to a computer or mobile device. The rest of this article will detail the various ways t...

  • Controlling Ring Devices through Multiple Devices or Sharing Control with Other Users

    Once you've completed setting up your Ring device in your app, you will be the sole account owner. As the account owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, downl...

  • Using Live View

    Live View is a feature that can be used with any Ring doorbell or security camera to see what's happening outside your door or on your property. There are several ways to access Live View via the Ring app, but you cannot access Live View via the Ring.com website.   Accessing Live View from your D...

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