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  • Ring's Response to COVID-19

    At Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducin...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Self-Service Tools During Longer Than Usual Wait Times

    A message to our communityAt Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely ...

  • Contact Us

      Neighbour Support Get help now Call Us Opening Hours     Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Estonia 00 800 87 00 97 81 Luxembourg      +352 800 26 449 Slovakia 00 800 87 00 97 81 Argentina 0800 222...

  • Ring's General FAQ - Frequently Asked Questions

    The following FAQ answers many of the general questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information. General Questions How do Ring products work? Ring products are based on a simple principle -- use your existing home wifi ne...

  • Contact Us

    Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81 Belgium 00 800 87 00 97 81 Canada +1 855-300-7289 Chile 180 091 4252 Colombia 01 800 5184804 Cyp...

  • Keeping your Ring account secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Shipping Policies

    Can I cancel my order/change a delivery address? Contact customer service within 50 minutes of placing your order to cancel it or change the delivery address. After 50 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have ...

  • What to do if Your Ring Device is Stolen

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • I would like to take over/change ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you fi...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

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