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  • Viewing billing history for your Ring subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring account on Ring.com. Once signed in, you can view billing details such as payment method, payment date, charge amount and more. You can also download a...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Get in touch

      Neighbour Support Get help now Call Us Opening Hours     Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81* Belgium +32 80...

  • Ring FAQ

    The following article answers many frequently asked questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information. If you want to find out what Ring device you have in the Ring app, use the instructions in this link.  If you have a ring de...

  • Contact Us

      Neighbour Support Get help now Call Us Opening Hours     Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81* Belgium +32 80...

  • Keeping your Ring account secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Shipping Policies

    Can I cancel my order/change a delivery address? Call customer service within 40 minutes of placing your order to cancel it or change the delivery address. After 40 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to ...

  • What to do if Your Ring Device is Stolen

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • I would like to take over or change ownership of a Ring device

    If you're trying to set up a Ring Video Doorbell or Security Camera in the Ring app and the device appears to be registered to someone else, there are several solutions: If you have contact with the previous owner:Ask them to uninstall the device(s) from their Ring app. Forward the link to this ...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

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