Helpful Resources

What to Know
  • Mobile device compatibility and the Ring app

    Follow these best practices to get the newest Ring app features on your phone or mobile device: 1. Keep your Ring app up-to-date 2. Regularly update your mobile device's operating system3. Make sure your device is compatible with new apps 1. Keep your Ring app up-to-date Having the most updated v...

  • How to use the privacy features in the Ring app

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

  • Custom Event Alerts (coming soon)

    Custom Event Alerts is a new feature coming to Ring Protect subscribers in 2022. With Custom Event Alerts, your Ring Spotlight Cam Battery can learn to identify when an object is in a specific state in its field of view. For example, you can set Custom Event Alerts for your front gate and teach y...

  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

  • Downloading and updating the Ring app

    Going to ring.com/app will automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your device, use one of th...

  • Visual guide to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time Neighbour, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command centre for all your Ring produ...

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How to Use
  • How to use dark mode in the Ring app

    Dark mode began rolling out with x.51 version of the Ring app on May 23, 2022. All customers will be able to enjoy dark mode on their iOS and Android devices in the coming days. Use this link to learn how to ensure you have the latest version of the Ring app.  Dark mode is a feature that improves...

  • How to get Package Alerts

    Package Alerts are now available on select Ring Video Doorbells, to alert you when there is a package left in a designated area near your device. To start using Package Alerts, you will need a Ring Protect subscription, a Ring Video Doorbell (2nd Generation) or a Ring Video Doorbell Pro 2. Not s...

  • Turning on push notifications for Ring.com

    Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property. Push notifications are unique to your Ring d...

  • Device still registered to its owner error message during setup

    If you get a message that your device is registered to someone else during setup, follow the prompts in the Ring app to Learn more about device transfers and request a transfer from the registered owner. If you have a way to contact the registered owner you can send them a link to this page, whic...

  • How to generate an alternative verification code for your Ring account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in case you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into your Rin...

  • How to download and use an authenticator app

    What is an authenticator app? Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called two-step verification. The purpose of two-step verification is to protect you from unauthorised logins to your Ring account. Au...

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How to Fix
  • Changing the phone number on your Ring account

    If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com.To change your phone number in the Ring app: Tap the three lines (☰) on the top left Tap Control Centre on the side menu Under Account Contro...

  • How to fix upside-down or rotated Ring Stick Up Cam videos

    If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

  • Helpful DIY solutions for common problems

    Here are some step-by-step solutions you can use now and in the future from the Ring Help Centre.     Wifi and setup problems Top articles for Ring Video Doorbells and Security Cameras How to reconnect to wifi or change your wifi network Can't connect to Ring network during setup In app setup f...

  • How to check your mobile device internet connection

    Check your internet connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to turn Airplane Mode on/off iPhone - Apple iPad - Apple Android - mobile device or tablet How to remove a VPN network iPhone/iPad - Apple   Android - mobile device or tablet

  • How to change your router channel

    Wifi routers broadcast signals in the 2.4 and 5 GHz frequencies. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labelled channels. These channels are similar to...

  • Chime and Chime Pro (1st and 2nd Generation) can no longer be connected across Locations

    Chime and Chime Pro (1st and 2nd Generation) products are dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that a Security Camera can only activate a Ring Chime at the same ...

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Ring & Alexa
  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Creating a routine with Alexa and your Ring device

    Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device, such as a Video Doorbell or Security Camera, usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens, do that. You can, for example, set A...

  • Ring supported Alexa-enabled devices

    Connecting Ring devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • What to do if your Ring and Alexa features stop working

    If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If Auto Live View or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your R...

  • How to connect Amazon Alexa-enabled devices with Ring devices

    You can connect your Amazon Echo Show, Fire TV, or Fire Tablet to your Ring device and use Alexa voice commands to answer your door, speak to your visitors, get a live view from your camera feed, and more.More Alexa-enabled devices that are compatible with Ring devices     Connect your Ring dev...

  • Getting doorbell chime notifications via Amazon Alexa

    Your Amazon Alexa-enabled device can play doorbell Announcements and announce that someone is at your home or that motion or a person has been detected. This article will tell you how to opt-in to this feature and answer frequently asked questions about Announcements and motion notifications. Cli...

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