What to Know
  • What's new with the Ring web app

    If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Click here to learn more about downloading and saving videos. Keep reading to...

  • Advanced Motion Detection in Ring Devices

    Ring devices use of motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording.  Advanced Motion Detection All Ring devices make...

  • Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

  • Understanding colour night vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The colour night vision toggle in your Ring app will enable your Ring device to use ambient light to create false colour images in Live View.  This article will answer comm...

  • Ring Control Centre Information

    Ring Control Centre Information The Control Centre in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centr...

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How to Use
  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events you don't answer. By lowering or raising your video recording length you can choose a longer time to see more of each event (but drain batteries faster) or less recording time in order to preserve battery life. ...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of all Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to a...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

  • Improving your alert notifications with People Only Mode

    Users who subscribe to a Ring Protect Plus or Basic plan will have the power to refine their notifications to only those triggered by a person. People Only Mode is a more refined Motion Alert notification setting available in your Ring App. This article will give you all the information you need ...

  • How to link your Ring devices together for enhanced security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Linked Devices What is Linked Devices? Device linking connects your Ring devices together a...

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How to Fix
  • Improving your Ring Device Connectivity

    This article includes suggestions to help you set up your Ring device with the best possible connectivity and speed.  My internet is normally good, but the connectivity of my Ring device is still weak  It’s important to remember that the internet speed coming to your house is not the same as the ...

  • Fixing Device Setup Errors by Adjusting Your Router

    Important note for our Neighbours: The steps provided in this guide are being provided to help you resolve the potential problems identified below. It is up to you to determine what steps you are comfortable taking, the security needs for your network, and how to meet those needs. If you’re havin...

  • Test Your Wi-Fi Connections

    One of the most important measurements in your Ring security network is the strength of your wifi signal.  You can run a connectivity test when you set up a new device to check the strength of your signal. Read the following article to learn more about running a connectivity test. Slow Internet U...

  • How Do I Change my Password in the Ring App?

    Changing your password on your Ring App is a very simple process. Simply follow the instructions below:  Open your Ring App. Tap the three-lined icon on the top left Tap Account. Tap Change Password. Note that your password must be at least eight characters, a mix of letters and numbers, and is...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

     You may have recently received a notification on your mobile of a motion alert or that someone had triggered your Ring and when you opened my Ring app to view the event you got a blurry screen along with a message that the app was having trouble connecting to the Ring device. This article will t...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

    If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring camera(s). You might see a messag...

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Ring & Alexa
  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Integrating Amazon Alexa-supported Devices with Ring Devices

    Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vi...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Doorbell Chime Notifications Through Amazon Alexa

    If you would like your Alexa to play a doorbell Announcement and announce that someone is at your home or that motion or a person has been detected, she's now got you covered! This article will tell you how to opt-in to this feature and answer frequently asked questions about announcement and mot...

  • Using Alexa to view videos

    When using your Ring doorbells or security cameras, you can view the video that’s been recorded by your devices by using your connected Alexa-enabled device. This article will give you the verbal commands you can say to Alexa in order to view your Ring-recorded video. Viewing latest recorded vide...

  • Creating a Routine with Alexa and your Ring Device

    Routines are a series of commands you can instruct your Alexa to perform when it is connected to a Ring device. You can, for example, instruct Alexa to turn on your security cameras in the rear of the house by saying, “Alexa, I’m leaving.”  First, make sure that you've integrated Ring with Alexa....

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