What to Know
  • Ring Control Centre Information

    The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre.  What is Control Centre? The ...

  • Authorising a new device or browser by generating a one-time password

    This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP).  I tried to sign in to my Ring account from a new device (or browser) and got a message that I would need to “generate my sign-in code on a previously authorised Ring acc...

  • Changing your method of receiving a one-time password from email to text message

    At Ring we take your privacy and account security seriously. We are strongly urging you to change your Two-Step Verification One-Time Password method from email to text message. Text message delivery of the password helps you maintain control of your Ring account in case something happens to your...

  • The Ring app and virtual private networks (VPNs)

    Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some users may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does ...

  • Customisable Motion Zones for Battery-Powered Devices

    Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customisable Motion Zones. Customisable Motion Zones have been a standard feature on wired Ring devices for some time, but this wil...

  • Languages supported by the Ring apps

    In order to better serve our users, the Ring app and the Rapid Ring app support the following languages: English (United States) English (United Kingdom) German French Spanish Italian Dutch Questions Do both the iOS and Android versions of the Ring app support all listed languages? Yes. Both th...

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How to Use
  • Adjust the Video Recording Length for Wired devices

    Ring devices have been designed so that they’re customisable for your lifestyle and security needs. Personalising the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Disabling the Audio Recording on your Ring device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

  • Enhancing Security with Two-Step Verification

    The purpose of Two-Step Verification is to protect you from unauthorised logins into your Ring account.  Every time you log into Ring (any app, ring.com or Ring Community) you will receive a One-Time Passcode via your email address on file, and you will have to enter a six-digit code to successfu...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to activ...

  • Using your Snapshot Capture feature

    By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This article will explain how to use the Snapshot Capture feature.  Clic...

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How to Fix
  • Audio issues troubleshooting guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an audio issue, try the following: Check your mobile device to make sure that ...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what Adaptive Video Play is and what ...

  • Improving your Ring Device Connectivity

      Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  1. Test your wifi connection  Ring devices require 2Mbps of u...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi conn...

  • Fixing video errors by adjusting your router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are experiencing a black screen when viewing live or recorded video in the Ring application, the...

  • Fixing Device Setup Errors by Adjusting Your Router

    Important note for our Neighbours: The steps provided in this guide are being provided to help you resolve the potential problems identified below. It is up to you to determine what steps you are comfortable taking, the security needs for your network, and how to meet those needs. If you’re havin...

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Ring & Alexa
  • What to do if Your Ring and Alexa Features Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto Live View or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Integrating Amazon Alexa-supported Devices with Ring Devices

    Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vi...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Doorbell Chime Notifications Through Amazon Alexa

    If you would like your Alexa to play a doorbell Announcement and announce that someone is at your home or that motion or a person has been detected, she's now got you covered! This article will tell you how to opt-in to this feature and answer frequently asked questions about announcement and mot...

  • Using Alexa to view videos

    When using your Ring doorbells or security cameras, you can view the video that’s been recorded by your devices by using your connected Alexa-enabled device. This article will give you the verbal commands you can say to Alexa in order to view your Ring-recorded video. Viewing latest recorded vide...

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