What to Know
  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the Ring of Security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

  • Downloading the Ring app

    The following link: ring.com/app will automatically begin downloading the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your d...

  • Visual guide to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time Neighbour, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command center for all your Ring produ...

  • Ring Control Centre Information

    The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre.  What is the Control Centre? T...

  • Rapid Ring app information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

  • Understanding Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

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How to Use
  • Device still registered to its owner error during setup

    If you get a message that your device is registered to someone else during setup, follow the prompts in the Ring app to Learn more about device transfers and request a transfer from the registered owner. If you have a way to contact the registered owner you can send them a link to this page, whic...

  • How to generate an alternative verification code for your Ring account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in case you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into your Rin...

  • How to download and use an authenticator app

    What is an authenticator app? Authenticator apps are installed on mobile devices, PCs and laptops, and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorised logins to your Ring account. Au...

  • Alternative methods to get a Ring account verification code

    To help protect your account, we require Two-Step Verification. If you cannot sign into your Ring account with your usual Two-Step verification method, you can try an alternative method to get a verification code.   Control Centre Verification Generate a code from a mobile device or ...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer. Think of it as an answering machine for your door. Quick Replies is available with the following Ring Video Doorbells: Video Doorbell...

  • Devices compatible with video End-to-End Encryption (E2EE)

    Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

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How to Fix
  • How to check your mobile device internet connection

    Check your internet connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to turn Airplane Mode on/off iPhone - Apple iPad - Apple Android - mobile device or tablet How to remove a VPN network iPhone/iPad - Apple   Android - mobile device or tablet

  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your iOS or ...

  • Audio issues troubleshooting guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an audio issue, try the following: Check your mobile device to make sure that ...

  • Poor quality video image and adaptive video play

    When it comes to video playback on your Ring app timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what adaptive video play is and what to...

  • Improving your Ring device connectivity

    Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  Test your wifi connection  Ring devices require 2Mbps of upload...

  • Fixing your devices falling offline repeatedly by adjusting your router

    Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi connect...

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Ring & Alexa
  • What to do if your Ring and Alexa features stop working

    If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If Auto Live View or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your R...

  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Using Amazon Alexa-enabled devices with your Ring Video Doorbell or Security Camera

    Connecting Ring devices to your Alexa-enabled device such as Echo Show, Fire TV and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a Skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vide...

  • Ring supported Alexa-enabled devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Getting doorbell chime notifications via Amazon Alexa

    Your Amazon Alexa-enabled device can play doorbell Announcements and announce that someone is at your home or that motion or a person has been detected. This article will tell you how to opt-in to this feature and answer frequently asked questions about Announcements and motion notifications. Cli...

  • Creating a Routine with Alexa and your Ring device

    Routines are a series of commands you can instruct your Alexa to perform when it is connected to a Ring device. You can, for example, instruct Alexa to turn on your security cameras in the rear of the house by saying, “Alexa, I’m leaving.”  First, make sure that you've integrated Ring with Alexa....

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