Helpful Resources

What to Know
  • Confirming your address

    Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties Assisted Monitoring (if you ...

  • Wifi security: Help keep your home wifi network and Ring devices safe

    Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

  • Mobile device compatibility and the Ring app

    For important performance and security improvements, please update to the latest versions of your device(s) operating system and the Ring app. If you're having trouble updating or opening the app, try uninstalling the Ring app from your Android or Apple device and reinstalling it from the app st...

  • How to use the privacy features in the Ring app

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

  • Custom Event Alerts (coming soon)

    Custom Event Alerts is a new feature coming to Ring Protect subscribers in 2022. With Custom Event Alerts, your Ring Spotlight Cam Battery can learn to identify when an object is in a specific state in its field of view. For example, you can set Custom Event Alerts for your front gate and teach y...

  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

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How to Use
  • Adjusting the volume on your Ring devices

    You can change the volume of your Ring device’s speaker (along with alerts, chimes and other sounds) through the Ring app on your iOS or Android device. How to adjust the volume on Ring Video Doorbells For Ring Video Doorbells: Tap on the menu icon (≡) on the top left corner of your Ring app. Ta...

  • How to use Bird's Eye Zones

    Bird's Eye Zones allows you to create customised aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts – so you can get notified about activity in your front garden, not the pavement. If your radar-enabled device detects motion in...

  • How to reboot your Ring Video Doorbell or Security Camera from the Ring app

    If your Ring Video Doorbell or Security Camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. Please note that your device must be online (connected to wifi, battery charged and/or wired properl...

  • How to use dark mode in the Ring app

    Dark mode began rolling out with x.51 version of the Ring app on May 23, 2022. All customers will be able to enjoy dark mode on their iOS and Android devices in the coming days. Use this link to learn how to ensure you have the latest version of the Ring app.  Dark mode is a feature that improves...

  • How to get Package Alerts

    Package Alerts are now available on select Ring Video Doorbells, to alert you when there is a package left in a designated area near your device. To start using Package Alerts, you will need a Ring Protect subscription, and one of the following doorbells: Video Doorbell (2nd Generation) Video D...

  • Turning on push notifications for Ring.com

    Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property. Push notifications are unique to your Ring d...

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How to Fix
  • Changing the phone number on your Ring account

    If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com.To change your phone number in the Ring app: Tap the three lines (☰) on the top left Tap Control Centre on the side menu Under Account Contro...

  • How to fix upside-down or rotated Ring Stick Up Cam videos

    If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

  • Helpful DIY solutions for common problems

    Start here  Reconnect to / change your wifi network Add another person to your account Not seeing videos in your app Change your phone number Forgot password Ring Protect plan (subscribe to get recorded videos) Track your order Ring Alarm Installation instructions for all devices    Wifi, ba...

  • How to check your mobile device internet connection

    Check your internet connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to turn Airplane Mode on/off iPhone - Apple iPad - Apple Android - mobile device or tablet How to remove a VPN network iPhone/iPad - Apple   Android - mobile device or tablet

  • How to change your router channel

    Wifi routers broadcast signals in the 2.4 and 5 GHz frequencies. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labelled channels. These channels are similar to...

  • Chime and Chime Pro (1st and 2nd Generation) can no longer be connected across Locations

    Chime and Chime Pro (1st and 2nd Generation) products are dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that a Security Camera can only activate a Ring Chime at the same ...

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Ring & Alexa
  • Helping your Ring devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Creating a routine with Alexa and your Ring device

    Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device, such as a Video Doorbell or Security Camera, usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens, do that. You can, for example, set A...

  • Ring supported Alexa-enabled devices

    Connecting Ring devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • What to do if your Ring and Alexa features stop working

    If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If Auto Live View or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your R...

  • How to connect and use Amazon Alexa-enabled devices with Ring devices

    You can connect your Amazon Echo Speakers, Echo Show, Echo Dot, Fire TV or Fire Tablet to your Ring device and use Alexa voice commands to do the following (and more): Answer your door (and receive chime notifications on your Alexa-enabled device) Speak to your visitors Get a live view from you...

  • Getting doorbell chime notifications via Amazon Alexa

    Your Amazon Alexa-enabled device can play doorbell Announcements and announce that someone is at your home or that motion or a person has been detected. This article will tell you how to opt-in to this feature and answer frequently asked questions about Announcements and motion notifications. Cli...

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