Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties Assisted Monitoring (if you ...

Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to latest operating system Whether you are using Android or Apple, we recommend to update to the latest operating system (OS) on your phone and tablet to better protect your mobile devices a...

Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

Custom Event Alerts is a new feature coming to Ring Protect subscribers. With Custom Event Alerts, your Ring Spotlight Cam Battery can learn to identify when an object is in a specific state in its field of view. For example, you can set Custom Event Alerts for your front gate and teach your devi...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support. Get to know account verification With account verification, you can choose how you want to receive your six digit verification code whenever you sign in to the Ring app or your account ...

With Ring Live View widgets, you can access Live View on your Ring Video Doorbells and Security Cameras with just a tap, right from the home screen of your smartphone or tablet. Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen...

You can change the volume of your Ring device’s speaker (along with alerts, chimes and other sounds) through the Ring app on your iOS or Android device. How to adjust the volume on Ring Video Doorbells For Ring Video Doorbells: Tap on the menu icon (≡) on the top left corner of your Ring app. Ta...

Chime and Chime Pro (1st and 2nd Generation) products are dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that a Security Camera can only activate a Ring Chime at the same ...

Bird's Eye Zones allows you to create customised aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts – so you can get notified about activity in your front garden, not the pavement. If your radar-enabled device detects motion in...

In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, you will need to add a valid address for your location. Zero coordinate locations may cause the following issues in the app: No time zone defined Map View not showing the c...

If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com.To change your phone number in the Ring app: Tap the three lines (☰) on the top left Tap Control Centre on the side menu Under Account Contro...

If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

When new technology becomes available, older mobile devices may not be able to access advanced video features in the Ring app. If you got a message saying your phone or tablet can’t play a video, follow the prompts in the Ring app to use Legacy Video Mode. In Legacy Video Mode, you’ll get the sam...

Start here  Reconnect to / change your wifi network Add another person to your account Not seeing videos in your app Change your phone number Forgot password Ring Protect plan (subscribe to get recorded videos) Track your order Ring Alarm Installation instructions for all devices    Wifi, ba...

Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device, such as a Video Doorbell or Security Camera, usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens, do that. You can, for example, set A...

Connecting Ring devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If Auto Live View or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your R...

You can connect your Amazon Echo Speakers, Echo Show, Echo Dot, Fire TV or Fire Tablet to your Ring device and use Alexa voice commands to do the following (and more): Answer your door (and receive chime notifications on your Alexa-enabled device) Speak to your visitors Get a live view from you...

Your Amazon Alexa-enabled device can play doorbell Announcements and announce that someone is at your home or that motion or a person has been detected. This article will tell you how to opt-in to this feature and answer frequently asked questions about Announcements and motion notifications. Cli...