What to Know
  • Advanced Motion Detection in Ring Devices

    Ring devices make use of motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will by default receive a notification in your Ring app, and your device will start recording.  Advanced Motion Detection All R...

  • Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

  • Understanding colour night vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The colour night vision toggle in your Ring app will enable your Ring device to use ambient light to create false colour images in Live View.  This article will answer comm...

  • Ring Control Centre Information

    Ring Control Centre Information The Control Centre in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centr...

  • Taking Timeline Security Snapshots Using Snapshot Capture

    Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This articl...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring App or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

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How to Use
  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events you don't answer. By lowering or raising your video recording length you can choose a longer time to see more of each event (but drain batteries faster) or less recording time in order to preserve battery life. ...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of all Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to a...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

  • Improving your alert notifications with People Only Mode

    Users who subscribe to a Ring Protect Plus or Basic plan will have the power to refine their notifications to only those triggered by a person. People Only Mode is a more refined Motion Alert notification setting available in your Ring App. This article will give you all the information you need ...

  • How to link your Ring devices together for enhanced security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can communicate with one another, creating a complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This ar...

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How to Fix
  • Improving your Ring Device Connectivity

    This article includes suggestions to help you set up your Ring device with the best possible connectivity and speed.  My internet is normally good, but the connectivity of my Ring device is still weak  It’s important to remember that the internet speed coming to your house is not the same as the ...

  • Test Your Wi-Fi Connections

    One of the most important measurements in your Ring security network is the strength of your Wi-Fi signal. Since every element of your system uses Wi-Fi to communicate with every other element of your system, it’s important to get as strong a signal as possible. Your Ring App will run a special c...

  • How Do I Change my Password in the Ring App?

    Changing your password on your Ring App is a very simple process. Simply follow the instructions below: Start up your Ring App. Tap the three-lined icon to open the side menu. Tap "Account." Tap "Change Password." Note that your password must be at least eight characters, a mix of letters and n...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

      Question: I recently received a notification on my mobile of a motion alert or that someone had triggered my Ring. When I opened my Ring app to view the event I got a blurry screen along with a message that the app was having trouble connecting to the Ring device. Why is this happening and is t...

  • Ring App is Having Trouble Connecting to the Ring Device and Showing Video

      Question: I recently received a notification on my mobile of a motion alert or that someone had triggered my Ring. When I opened my Ring app to view the event I got a blurry screen along with a message that the app was having trouble connecting to the Ring device. Why is this happening and is t...

  • Issues with Android Apps that Conflict with the Ring App

    Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android Phones that may interfere with the Ring app's ability to provide notifications. The following list is those apps we have confirmed cause issues. Ring recommends uninsta...

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Ring & Alexa
  • Integrating Amazon Alexa-supported Devices with Ring Devices

    Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vi...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Doorbell Chime Notifications Through Amazon Alexa

    If you would like your Alexa to play a doorbell Announcement and announce that someone is at your home or that motion or a person has been detected, she's now got you covered! This article will tell you how to opt-in to this feature and answer frequently asked questions about announcement and mot...

  • Creating a Routine with Alexa and your Ring Device

    Routines are a series of commands you can instruct your Alexa to perform when it is connected to a Ring device. Alexa routines can be used for many helpful purposes.  Your Alexa can also automatically play music or say a message whenever a Doorbell is pressed or a Security Camera detects motion. ...

  • Arming and Disarming Your Ring Alarm with Alexa

    Neighbours who have integrated their Ring Alarm with their Echo device will be able to use Alexa to arm and disarm their Alarm simply by speaking to their Alexa enabled devices. The following instructions will help you connect your Echo to your Alarm and setup Alexa to arm and disarm your system....

  • Two-Way Communication Through Amazon Echo Devices

    If you own an Amazon Echo Spot or an Amazon Echo Show you can now initiate two-way communication through your Echo to any Ring doorbell or security camera. The following article will answer frequently asked questions about using two-way communication through the Amazon Echo and Ring. Click here f...