Remounting Outdoor Cams and Stick Up Cams to fix rotated view
If the view from your Outdoor Cam or Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue.
Note: Mounting Stick Up Cam incorrectly may also affect the camera’s motion detection accuracy due to incorrect positioning of the motion sensor.
Using a Stick Up Cam Mount
If you are mounting Stick Up Cam on the ceiling, use an adjustable Stick Up Cam Mount. The mount can also be used to give you more options when mounting Stick Up Cam on the wall.
You can purchase an adjustable Stick Up Cam Mount on Ring.com.
How to remount your Stick Up Cam to solve upside-down or rotated videos
If you are seeing upside-down or rotated videos, remount your Stick Up Cam following the instructions below.
Outdoor Cam Plus or Pro
Your camera has two mounting options depending on which slot you attach the universal mount to.
Mounting steps
- Use a screwdriver to remove the universal mount base.
- Remove the rubber plug from your chosen slot.
- Attach the base to the slot, using the screwdriver to secure it.
- Make sure the UP arrow on the base is pointing upwards.
If you need the camera to look further down, rotate the base so the longer side faces the front and tilt the camera down to your preferred angle.
Outdoor Cam (formerly Stick Up Cam (3rd Gen)) Battery/Solar
Get step-by-step instructions for installing your Outdoor Cam Battery/Solar, or watch the video below for wall mounting instructions (start at 1:27).
Note: Use a Stick Up Cam Mount (sold separately) if mounting on the ceiling.
Outdoor Cam (formerly Stick Up Cam (3rd Gen)) Plug-In
Get step-by-step instructions for installing your Outdoor Cam Plug-In on a wall or ceiling, or watch the video below for wall mounting instructions (start at 1:29).
Note: Use a Stick Up Cam Mount (sold separately) if mounting on the ceiling.
Stick Up Cam Elite
Get step-by-step instructions for installing your Stick Up Cam Elite on a wall or ceiling.
Watch the video below for wall mounting instructions (start at 1:30) and ceiling mounting instructions (start at 1:42).
Note: Stick Up Cam Elite, like Stick Up Cam Battery (2nd Generation) comes with a mounting base.