Configuring and troubleshooting your in-home chime
Learn how to configure and troubleshoot your Ring doorbell when it is hardwired to an in-home chime.
Video doorbells that DO NOT support the use of an in-home chime:
- Video Doorbell Wired
- Peephole Cam (Door View Cam)
- Video Doorbell Pro
- Wired Video Doorbell Pro (formerly Video Doorbell Pro 2)
Alternatively, you can use a Ring Chime, Ring Chime Pro or connect to an Amazon Alexa Echo to get alerts without hardwiring your doorbell to your existing in-home chime.
Identifying your chime type
To identify your chime type:
- Listen to the sound it makes.
- Mechanical chime:Uses a bell and a hammer to make a traditional ding-dong sound.
- Digital chime:Plays prerecorded digital tones through an electronic speaker and often has a selection of different tones you can choose from.
- No chimeorNone:Choose this option when you are using a plug-in adapter, bypassing a chime, or hardwiring directly to a transformer with no in-home chime.
2. Match this sound in the In-Home Chime Settings section of your Ring app.
3. Check these settings before testing your doorbell to prevent damage.
Accessing in-home chime settings
To adjust your chime settings in the Ring app:
Abre la app de Ring para acceder al panel de control principal.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
- TapDevice Settings.
- TapIn-home Chime Settings.
Configuring battery-powered doorbells
Automatic chime detection
- Navigate toIn-home Chime Settingsin your Ring app.
- TapAutomatic Chime Detection. Allow the app to detect the in-home chime, then confirm your doorbell is wired to a chime if prompted.
- TapRing my In-home Chimetohear your in-home chime ring when the doorbell is pressed.
- Follow the in-app instructions and push the button on your Ring doorbell.
If it does not ring correctly, select either My chime rang partially or My chime didn’t ring. The Ring app will adjust the device settings automatically and prompt you to test your doorbell again. If the app is unable to detect an in-home chime, it will redirect to the start of the automatic chime detection process.
Advanced Settings for manual configuration
- Navigate toIn-home Chime Settingsin your Ring app.
- TapAdvanced Settings
- Select theChime Type:
- None
- Mechanical
- Digital Type 1
- Digital Type 2
4. Tap Ring my in-home Chime to hear your in-home chime when the doorbell is pressed.
5. Follow the in-app instructions and push the button on your Ring doorbell.
If it doesn’t ring correctly, select a different Chime Type, then wait a few minutes and press your Ring doorbell button again.
Troubleshooting your in-home chime
Check the following if your in-home chime buzzes, does not sound, or only partially sounds when the Ring doorbell is pressed.
Ring app settings
Check the following in the Ring app:
- Confirm theChime Typesettings match your in-home chime type.
- Check that theRing my in-Home Chimesetting is toggled on for doorbells that require hardwiring.
- Make sure your Ring device is online and other functions are working (i.e., Live View).
Hardwiring configuration
Try these troubleshooting tips to verify your in-home chime is functioning, your system is wired correctly, and your doorbell is receiving enough power.
- Move any wires or power accessories out of the way of your in-home chime’s moving parts.
- Remove your Ring doorbell from the wall and touch the metal part of a screwdriver to both terminal screws at the same time, or touch the doorbell wires together. Do not perform this test if you have bypassed the in-home chime or hardwired directly to a transformer. If wired correctly, you will hear your in-home chime when the two screw terminals are bridged.
Transformer compatibility
Check if your transformer is compatible with your Ring doorbell.