Quick Replies is a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer. Think of it as an answering machine for your door.
Quick Replies is available with the following Ring Video Doorbells:
- Video Doorbell (2nd Generation)
- Video Doorbell 2
- Video Doorbell 3
- Video Doorbell 3 Plus
- Video Doorbell 4
- Ring Video Doorbell Pro
- Ring Video Doorbell Pro 2
- Ring Video Doorbell Wired
- Ring Video Doorbell Elite
- Ring Door View Cam
You can enable or disable Quick Replies at any time in the Ring app. Once the feature is activated, and someone rings your doorbell, the visitor will hear a preset message. The visitor then has the option to leave a message. Quick Replies messages show up on your timeline as individual events. There’s no subscription required for Quick Replies. However, only Ring Protect subscribers will be able to listen to recordings of Quick Replies interactions in their Event History.
Note: There are some functionality issues with Quick Replies and doorbells that are being used in the Samsung SmartThings environment. Our engineers are working diligently to resolve the situation.
How to set up Quick Replies
In the Ring app:
- Tap the three lines on the top left
- Tap Devices
- Select the doorbell that you want to set up
- Tap the Smart Responses tile below the doorbell image
- Tap the Quick Replies switch so it's in the blue "on" position
- Tap Quick Reply Message
- Set one, five-second, outgoing default message:
- Please leave the package outside. If you'd like to leave a message, you can do it now.
- We can’t answer the door right now, but if you’d like to leave a message, you can do it now.
- Hi! We’ll be right there.
- Sorry, we’re not interested.
- Thanks for stopping by. If you’d like to leave a message, you can do it now.
- Hi! Please wait. It may take me a moment to answer.
- Set your message delay time from Right away to 20 seconds.
- Tap Save to complete the setup.
What is Quick Replies?
Ideal for when you can't get to the door, or just don't feel like answering, Quick Replies let you set a pre-recorded audio message to play when your doorbell is pressed. Choose from six preset responses, toggle Quick Replies on and off in the Ring app and if you have a Ring Protect subscription you can even ask your visitor to leave a message, which you can playback later. Think of it as an answering machine for your front door.
How does Quick Replies work?
If Quick Replies is turned on in the Ring app, it’s activated 0 to 20 seconds after the visitor has pressed the doorbell and the doorbell sound has stopped playing. Then, the doorbell will play one of the 6 messages that cover most common visitor interactions. Then, your visitor can leave a message. Some of the pre-selected messages may not ask the visitor to leave a message, but sound can still be recorded during the interaction if you are subscribed to a Ring Protect Plan.
What Quick Replies options can I manage?
You can turn Quick Replies on or off, set the activation delay from 0 to 20 seconds, and pre-select a message that will be played to your visitors by default. The pre-selected messages can be chosen individually for each doorbell that you own.
What devices will have Quick Replies available?
Quick Replies will be available on most Ring doorbells. For a complete list, scroll to the top of this page.
Can I record my own voice message?
Do you need a subscription to the Ring Protect Plan in order to use Quick Replies?
No. Quick Replies is available to all neighbours, regardless of their subscription status. However, only Ring Protect plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History. All neighbours can view Quick Replies interactions in real time in Live View. A neighbour that adds a Ring Protect Plan subscription will only see Quick Replies interactions in Event History after the subscription was added, not interactions that occurred prior to the subscription period.
Can I interrupt a Quick Replies interaction If do want to answer my door?
Yes, you can interrupt a Quick Replies interaction and start talking to the visitor.
How long does the interaction with Quick Replies last?
The duration of the Quick Replies interaction is 60 seconds from the point when Quick Replies becomes activated after a 0 to 20 second delay, depending upon what you’ve selected in the Ring app.
Can I watch the Quick Replies interaction without answering the door?
Yes, you can watch Quick Reply interactions live.
Is it possible to select a real-time response that can be played by the doorbell?
Yes, you can use a real-time response that can be selected in the Live View when someone presses the doorbell.
How can I identify the Quick Replies interactions in the Ring app?
Quick Replies will appear in History as an individual event and will show the same icon as a missed doorbell ring.
Can I share Quick Replies interactions?
Yes, these interactions can be shared just like other Ring doorbell videos if you have subscribed to a Ring Protect Plan.
Can Quick Replies recognise what is being said or who is at the door?
Will I be able to turn Quick Replies on or off based on the time of the day or in Modes?
No. At this time Quick Replies cannot use any scheduling functionality.
Will Quick Replies still function if the doorbell has no internet connection?
No. Quick Replies will not function if the doorbell has no internet connection.
In which countries is the Quick Replies feature available?
At this time, the Quick Replies feature is available in the UK and Ireland.
While we can’t comment on when Quick Replies will be available in other countries, what we can tell you is that we aim to release features that empower all our customers with an affordable, effective way to monitor and secure their homes.