Shared Video Management

Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos. 

Click here to learn more about downloading and saving videos.

Keep reading to learn more about how to manage the different types of videos in your account.

Private Vs. Shared Videos
There are two different categories of video files that can be in your Ring account, Private and Shared.

  • Private Videos: Private videos are just what they sound like. They are the videos recorded and saved by your Ring devices that are only accessible to you and to the Shared Users on your account. No one except you and your Shared Users can view or access your private videos. 

Note: You can access your stored videos on the History page of Ring.com, after you log in, and the History section on the Ring mobile app. These videos are automatically deleted after 60 days in the U.S. and 30 days in some countries outside of the U.S. 

Click here to learn more about video storage.

  • Shared Videos: Shared Event video links are created when you choose to share a private video on the Ring app or ring.com, via email, social media (Neighbors app, Facebook, Nextdoor, etc.), or by text. 

When a share link is created, a copy of the private video is created and stored separately in a shared video folder. A new URL is then generated and assigned to the shared video. This keeps your private videos secure and separate from any newly created shared videos. 

Note: The new URL is publicly accessible, so anyone with the link can view your shared video. 

Note: Unsharing shared videos will not delete private videos and deleting private videos will not unshare shared videos.

Note: Shared Video Management does not apply to videos that are downloaded.  

You can share, delete and unshare videos, and see where you’ve shared your videos only on Ring.com.

You can also share and delete videos on your Ring app. 

Unsharing or Deleting Your Videos on the Ring.com website

To unshare or delete your videos, follow these steps.

  • Open a web browser on your computer, laptop, tablet, or mobile phone.
  • Log into your Ring account at ring.com/account
    • When you log in to your account on your computer, laptop, tablet, or mobile phone, use the same email address and password that you use to log into your Ring app. You may be asked to verify your account with a code sent to your email or through a text message. 
    • If you cannot remember your Ring password, follow these instructions to reset your password  
  • Click on the History tab.
    • On your computer or laptop, the History tab can be found on the navigation bar on the top of your screen.
    • On a mobile or tablet web browser, the History tab can be found in the menu on the top left of the page (three lines), after you log-in.  

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  • Once you’re on the History page, click on Filter Events 

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  • Click on the Shared filter under Shared Events.

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  • Click on Filter Events.
    • If you have any previously shared videos they will appear in your filtered event list.
    • A Shared Event video will have a blue arrow icon on it. 
  • Click on Manage Events (below Event History)

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  • Select the Shared Event video you want to manage. 

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  • Click the Delete button

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  • Follow the prompts to unshare your video and click the red Continue button.
    • If a private version of the Shared Event video has not been manually deleted or is still within the Ring Protect plan storage period you will be asked if you want to delete the private version of the video as well. 

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  • After unsharing your Shared Event video, deleting your private video, or both, you will  get a message confirming your actions.

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Note: Unsharing shared videos will not delete private videos and deleting private videos will not unshare shared videos.

Note: When you select a Shared Event video, you will see a section below the video called Shared via. The Shared via section shows you where you shared your videos, such as Facebook, Twitter, Email, etc.  

If you want to find out more about downloading and saving videos, go here.

Sharing or Deleting Your Videos on the Ring app 
Make sure you have the latest version of the Ring app installed on your device. 

Click here to learn how to update your Ring app. 

To share or delete a video(s) from your Ring app, follow these steps:

  • Log into your Ring app on your mobile device. 
    • You may be asked to verify your account with a code sent to your email or from a text message.
  • On your Dashboard screen tap on History
  • Click on the right of the event you want to manage.
  • Tap on the share icon or delete button. 
  • You can share via Facebook, Nextdoor, Neighbors app, email or SMS (text).

FAQ  

What happens when I share my video through a social media channel? 
When you share a video from your Ring account (app or Ring.com), Ring makes a copy of your private video and stores the shared copy on a private and secure Ring server. The shared video will have a newly generated URL that you can distribute through a channel of your choosing (i.e. text message, email, Facebook, etc). 

Once the shared video has been created, the new, unique URL link allows anyone who sees the video can download, copy, or distribute the video at their own discretion. 

Note: Ring does not allow anyone to access or distribute your videos and has no information on how or when your shared videos are accessed. Ring cannot revoke access to shared videos if a third party (i.e.a person, a social media site, etc.) has downloaded and/or distributed your video. Ring cannot make requests on your behalf to remove a video from possession by a third party.

How do I delete a Shared Event video?
You can delete a Shared Event video on Ring.com. 

 To delete a Shared Video event, follow these steps:

  •  Open a web browser on your computer, laptop, or tablet.
  • Log into your Ring account at ring.com/account
  • When you log in to your account on your computer, laptop, or tablet, use the same email address and password that you use to log into your Ring app. You may be asked to verify your account with a code sent to your email or through a text message. 
  • If you cannot remember your Ring password, follow these instructions to reset your password  
  • Click on the History tab. 
    • On your computer, laptop, or tablet, the History tab can be found on the navigation bar on the top of your screen. 
    • On a mobile web browser, the History tab can be found in the menu on the top left of the page (three lines), after you log-in.  
    • Once you’re on the History page, click on Filter Events 
  • Click on the Shared filter under Shared Events.
  • Click on the blue Filter Events button.
    • If you have any previously shared videos they will appear in your filtered event list. 
    • A Shared Event video will have a blue arrow icon next to it. 
  • Click on Manage Events  
  • Select the Shared Event video you want to manage. 
  • Click the Delete button
  • Follow the prompts to unshare your video. 
    • If a private version of the Shared Event video has not been manually deleted or is still within the Ring Protect plan storage period you will be asked if you want to delete the private version of the video as well. 
    • After unsharing your Shared Event video, deleting your private video, or both, you will  get a message confirming your actions.

I unshared my video but I still see it on the internet (i.e. on a social media site). How is that possible? 
If you unshare a shared video, only the original link and the copy of the video stored in the shared video folder on Ring will be deleted. Unsharing your shared video will not delete copies of the video on social media, from social media reposts, or copies from other users downloading your shared video.

Note: Ring does not allow anyone to access or distribute your videos and has no information on how or when your shared videos are accessed. Ring cannot revoke access to shared videos if a third party (i.e. a person, a social media site, etc.) has downloaded and/or distributed your video. Ring cannot make requests on your behalf to remove a video from possession by a third party.

If I unshare a video can I share it again?
Yes. If you unshare a video and the private video still exists within your video history, you can share it again.

Can my Shared Users unshare a video?
Shared Users cannot unshare a video that was shared by an account Owner. 

What’s the difference between Shared Video Management for Account Owners and Shared Users? 
Account Owners and Shared Users can each manage their own Shared Events. Shared Users can only unshare videos they have shared, and Account Owners can only unshare videos they have shared. 

 

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