At Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducing our support hours of operation.
Ring continues to monitor COVID-19 day by day, and will make changes as necessary.
The rest of this article answers frequently asked questions concerning Ring’s response to COVID-19.
Is Ring still fully operational during the COVID-19 outbreak?
The health and safety of our employees, customers and partners is our top priority. We continue to work closely with public and private medical experts to ensure we are taking the right precautions as the situation continues to evolve. These precautions include enabling team members to work from home where possible, enacting travel restrictions, and reducing our support hours of operation. That being said, Ring is making every effort to maintain operations and continue to fulfill orders and fully support our customers.
In addition, Ring has launched the Neighbor Pledge Program in an effort to assist local businesses during this difficult time.
What are the current hours of operation for Support?
Support hours have been reduced until further notice. The following lists our support hours for email, chat or phone support:
English (UK and Europe)
Phone support is currently available from 6AM-5PM CEST (5AM-4PM BST), Monday-Sunday, on 01727 26 3045.
Phone support is currently available 6AM - 5PM CEST, Monday - Friday on 00 800 87 00 97 81.
Email support is available at firstname.lastname@example.org.
Phone support is currently available 6AM - 5PM CEST, Monday - Sunday on 00 800 87 00 97 81.
Email support is available at email@example.com.
Email support is available at firstname.lastname@example.org, from 9AM-5PM CEST, Monday to Friday.
Spanish support is available via phone from 2PM-5AM CEST, Monday to Sunday on 00 800 87 00 97 81.
Is there any other place I can go for support when I can’t reach an agent?
Yes. In addition to our online Help Center which contains hundreds of self-help articles, you can also visit the following pages:
- The Ring Blog: Read about what’s new with Ring and check out articles for tips and tricks to help you better use your Ring products.
- Getting started with the Ring app: Your Ring app contains a variety of tips and links to help articles that can help you diagnose issues and get your Ring devices back up and running.
Will my order still ship during the COVID-19 outbreak?
Ring is doing our best to continue to ship products during the COVID-19 outbreak. We are currently meeting our expected ship dates for all orders.
In Europe, we are following guidance from public health officials as we work to fulfill your order. In some instances this may impact whether, where, when, and how packages can be delivered. We apologise for any inconvenience and appreciate your patience.
- We are currently unable to deliver to some areas of Austria, Italy, and Spain, and will notify you accordingly during checkout on Ring.com.
Should anything change for Ring.com or our other international sites, we will update you here, as well as on each respective Ring retail site.
Are there any product or service discounts or free promotional programmes running during the COVID-19 outbreak?
There are currently no special discounts or other promotional programmes in place due to COVID-19. Ring Protect Plus users will still receive a 10% discount on all purchases on Ring.com.