Important Information on Upgrading to a Ring Video Doorbell 3 or Ring Video Doorbell 3 Plus

If you are upgrading your Ring Video Doorbell (1st generation) or Ring Video Doorbell 2 to the Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus, there's some important information you should be aware of related to using a digital chime. 

When connecting to a digital doorbell, the Ring Video Doorbell (1st generation) and Ring Video Doorbell 2 require a diode that needs to be installed for proper functionality. The Ring Video Doorbell 3 and Ring Video Doorbell 3 Plus have a built-in diode and do not need an external diode installed. Also the Ring Video Doorbell (2nd generation) does not need an external diode. 

If you don't know whether you have have a Ring Video Doorbell 1st or 2nd generation device, click here.  

Please make sure to remove the diode from the wiring when you install the Ring Video Doorbell 3 or Ring Video Doorbell 3 Plus. Leaving the diode in may cause your new doorbell to behave erratically.

You should also remove any existing resistors when upgrading. Resistors are not needed when hardwiring a Ring Video Doorbell 3 or Ring Video Doorbell 3 Plus.

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