Ring Video Doorbell 3 Plus Exchange Policy

Is the Ring Video Doorbell 3 Plus an upgrade from the previous generations of Ring Video Doorbell?

No. The Ring Video Doorbell 3 Plus is not an upgrade or a replacement for the Ring Video Doorbell or the Ring Video Doorbell 2. It's an entirely new product with updated features including dual-band wifi connectivity. Each product has its advantages and are best used in different situations.

Click here to learn more about the Ring Video Doorbell 3 Plus.

Can I upgrade or exchange my previous generations Ring Video Doorbell to a Ring Video Doorbell 3 Plus? I'm willing to pay the difference.

Yes. The Ring Video Doorbell or Ring Video Doorbell 2 can be exchanged for a Ring Video Doorbell 3 Plus, however, this transaction can only be handled through our community support team if the unit is still under warranty. 

Click here for the phone numbers of the Community Support team in your area.

I purchased a previous generation Ring Video Doorbell less than 30 days ago from Ring.com. Can I exchange it for a Ring Video Doorbell 3 Plus?

Yes. As long as you are within the 30-day return window for Ring products, you can request a refund for your previous generation Ring Video Doorbell and then purchase a Ring Video Doorbell 3 Plus.

Alternatively, you can request an exchange from one of our Community Support team members if you are within 90 days of the Ring Video Doorbell 3 being launched. The cut off date for this is 28 July 2020. 

Note: You will be required to pay the difference in price between the previous generations Ring Video Doorbell and the Ring Video Doorbell 3 Plus. 

Click here for the phone numbers of the Community Support team in your area.

Please review our warranty for complete details on returning your Ring device. 

I purchased a previous generations Ring Video Doorbell from a retailer. Can I exchange it for a Ring Video Doorbell 3 Plus?

Yes. If you are within the retailer's return window, you can always return your Ring Video Doorbell to the retailer and then purchase a new Ring Video Doorbell 3 Plus. Team members at Ring.com can, however, also facilitate this exchange.

Note: You will be required to pay the difference in price between the previous generation Ring Video Doorbell and the Ring Video Doorbell 3 Plus. 

 Click here for the phone numbers of the Customer Support team in your area. 

Note: Updates and exchanges are offered as a courtesy to our neighbours. Ring reserves the right to refuse to exchange items in cases of suspected fraud or malfeasance. 



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