Understanding the Pre-Roll feature

Capture events more clearly by using the Pre-Roll feature. With Pre-Roll activated, you can get a more complete picture of what's happening outside your door. 

The Pre-Roll feature is available on the following battery devices:

  • Ring Video Doorbell 3 Plus, in black and white
  • Ring Video Doorbell 4, in colour

Advanced Pre-Roll is available on hardwired Ring devices. For more information on Advanced Pre-Roll, click here.

For an at-a-glance look at the differences between Pre-Roll and Advanced Pre-Roll, click here.

Pre-Roll_image.png

What is Pre-Roll?
The Pre-Roll feature enables you to view more complete motion events. Ring Video Doorbells equipped with Pre-Roll will capture motion four seconds before a motion event is triggered. After these critical seconds of activity are recorded they will be attached to the event clip. If you are subscribed to a Ring Protect plan you will get a video of the event allowing you to have a better look at what's happening outside your door. 

When Pre-roll is available, it's shown as a picture-in-picture when you enter the Live View screen (as shown in the image above). If you tap on the Pre-Roll picture-in-picture, it will expand to the full screen and show the Live View as the smaller image.  

Which devices include the Pre-Roll feature?
At this time, the Ring Video Doorbell 3 Plus and the Ring Video Doorbell 4 include the Pre-Roll feature. Ring Video Doorbell 4's Pre-Roll is in colour, while Ring Video Doorbell 3 Plus features black and white Pre-Roll only. 

Click here to learn more about the Ring Video Doorbell 3 Plus.

Click here to learn more about the Ring Video Doorbell 4.

How does Pre-Roll work?
Pre-Roll is made possible by a low-powered camera (Ring Video Doorbell 3 Plus) or low resolution recording (Ring Video Doorbell 4). When the feature is enabled, the camera records up to four seconds of video in a rolling buffer on the camera’s local memory, which constantly overwrites itself automatically. When you answer a motion event or a doorbell push with Live View, the content in the buffer is made available as a picture-in-picture so you can see what preceded an event.

If you have a Ring Protect Plan, the Pre-Roll video is attached to your event video recordings. This is the only time Pre-Roll videos are stored in Ring's cloud.

Do I have to use Pre-Roll?
No. Like most features in a Ring device, the Pre-Roll feature can be turned on or off. 

Pre-Roll is enabled by default in the Ring app, but can be toggled on and off in the Video Settings screen within the App. 

Does the Pre-Roll video have sound?
No. In order to preserve power, the four seconds of Pre-Roll video are silent.

Does Pre-Roll work at night?
Pre-Roll works in well-illuminated areas. Low light conditions may affect the Pre-Roll functionalities.

Do I have to purchase Ring Protect to be able to use Pre-Roll?
No. Pre-Roll works for everyone, regardless if you are subscribed to a Ring Protect plan or not. However, if you do not subscribe to a Ring Protect plan, you will only be able to view Pre-Roll as a picture-in-picture in Live View for answered motion notifications. Ring Protect subscribers will be able to take full advantage of the Pre-Roll feature, including seeing Pre-Roll video previews in their Ring app timeline or event history, as well as for answered motion notifications.

 Click here to find out more about Ring Protect Plus. 

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