The Persistent Visitors feature on your Ring Door View Cam can send you a notification in the Ring app when it detects people lingering near your front door.
This article includes basic information on Persistent Visitors.
Persistent Visitors and Person Alerts
Smart Alerts let you choose whether your device records and sends notifications when it detects:
- A person
- Other motion
Consequently, if you choose to only be notified when a person is detected, you'll receive less unwanted notifications. This is a Ring Protect plan feature, only available to subscribers.
The Persistent Visitors setting, if enabled, will give you a different notification if people spend an extended amount of time in your camera’s field-of-view.
You have two controls for the kinds of notifications you get. Note that these controls are not mutually exclusive, you can turn on one or the other or both.
- Always: You’ll get alerts whenever humans are detected.
- If They Stay: You’ll get special notifications when humans stay in view for an extended period of time. You can set the length of time a person has to stay in view before the device sends the special notification.
Do you have to use the Persistent Visitors feature?
No. The Persistent Visitors feature is an optional additional feature you’ll see within Smart Alerts. You can turn it on or off as you wish, however the Persistent Visitors feature will only work while Person Alerts are on.
Does everyone have access to the Persistent Visitors feature?
No. Persistent Visitors is only accessible to customers with a Ring Door View Cam who have enabled Person Alerts.
What is Ring Protect?
Ring Protect is an optional subscription plan that covers various benefits, such as Assisted Monitoring for Ring Alarm and video recording services for Ring devices, and is sold separately. With a subscription to Ring Protect, you'll be able to save and share your Ring videos and will have access to Person Alerts and Persistent Visitors features.
Enabling the Persistent Visitors feature
- Open the Ring app and tap the three lines on the top of your dashboard screen.
- Tap Devices.
- Tap the device you want to enable Persistent Visitors on.
- Tap Smart Alerts.
- Toggle on Person Alerts.
- Persistent Visitors can only be turned on if Person Alert are in use.
- Tap Alert Preferences.
- Toggle on If They Stay to turn on Persistent Visitors.
The Persistent Visitor notification will tell you if a person or group of people have lingered around your Ring device for a certain period of time.
Is Persistent Visitors available on other Ring devices?
No. Door View Cam is the only Ring device that has the Persistent Visitors feature. If it is added to other devices, we will inform our users here and on Ring.com.