Indoor Cam Troubleshooting

Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. 

This article will help you keep your Ring Indoor Cam working its best.

The Indoor Cam isn’t working after I plug it in. What’s going on? 

There are several possibilities. Check the following items:

  • Try another socket. The one you’re using may be faulty or associated with a light switch. 
  • Make sure the Micro-USB cord is securely attached to the port.
  • Press the reboot button. 

The Indoor Cam isn’t connecting to Wi-Fi. What’s going on?

There are several possibilities. Check the following items.

  • Fully close and re-open your app.
  • Check to make sure your Indoor Cam is powered on.
  • If not, try another socket. The one you’re using may be faulty or associated with a light switch.
  • Restart your router and run through the setup process again, making sure to correctly enter your password.

I’m moving and I want to take the Indoor Cam with me and install it at a new location. What do I do?

When moving your Indoor Cam to a new location, simply run through the setup and installation process again. 

My Indoor Cam shows as offline. What’s going on?

There are several possibilities. Check the following items:

  • Check to make sure your Indoor Cam is powered on.
  • If not, try another socket. The one you’re using may be faulty or associated with a light switch.
  • Restart your router and run through the setup process again, making sure to correctly enter your password.
  • Check the last reported signal strength for your Indoor Cam in the Ring app.

My Indoor Cam is not recording sound. What’s going on?

There are several possibilities. Check the following items:

  • Verify the audio streaming and recording toggle in your app is turned on. 
  • Make sure your phone’s volume is turned up. 
  • Press the reboot button, then test audio again. 
  • Unplug your Indoor Cam for twenty seconds, plug it back in, then test audio again. 

Please Contact Ring Support if the issue persists.

I put the Indoor Cam on a table outside and it stopped working. What’s going on?

The Indoor Cam is not intended for outdoor use and may have been damaged by the elements. Please contact the Ring Support Team.

My Indoor Cam doesn’t seem to be detecting people at night? What’s going on? 

  • Make sure the Indoor Cam’s infrared light is toggled on in the Ring app.
    • The infrared light control is in your Ring app under Video Settings.
  • If your camera is facing a window, the infrared light can be turned off.
    • If the field of view for your camera is not well-lit, this could be cause for spotty detection at night. 
  • Enable color night vision in your Ring app to help improve clarity at night.

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