The Ring Video Pro Exchange Policy

Is the Ring Video Doorbell Pro an upgrade from the Ring Video Doorbell?

No. The Ring Video Doorbell Pro is not an upgrade or a replacement of the Ring Video Doorbell. It's an entirely different product with updated features including higher resolution video. Each product has its advantages.

Can I upgrade or exchange my Ring Video Doorbell to a Ring Video Doorbell 2, Pro, or Elite? I'm willing to pay the difference.

Yes. The Ring Video Doorbell can be exchanged for a Ring Video Doorbell 2, Pro, or Elite. These transactions can, however, only be handled through our community support team if the unit is still under warranty.

Click here for the phone number of the Community Support team in your area.

I purchased a Ring Video Doorbell less than 30 days ago from Ring.com. Can I exchange it for a Ring Video Doorbell 2, Pro, or Elite?

Yes. As long as you are within the 30-day return window for Ring products, you can request a refund for your original Ring Video Doorbell and then purchase a Ring Video Doorbell 2, Pro, or Elite, or simply request an exchange from one of our Community Support team members.

Note: You will be required to pay the difference in price between the Ring Video Doorbell and the Ring Video Doorbell 2, Pro, or Elite.

Click here for the phone number of the Community Support team in your area.

Please review our warranty for complete details on returning your Ring device.

I purchased a Ring Video Doorbell from a retailer. Can I exchange it for a Ring Video Doorbell 2, Pro or Elite?

This depends on the return policy of the retailer from which you bought your Ring device. Some retailers will not permit an exchange for a product bought in a store that has already been opened. In some cases, if you are within the retailer's return window, you can return your Ring Video Doorbell to the retailer and then purchase a new Ring Video Doorbell 2.

Team members at Ring can, however, also facilitate this exchange.

Note: You will be required to pay the difference in price between the Ring Video Doorbell and the Ring Video Doorbell 2, Pro or Elite.

Click here for the phone number of the Customer Support team in your area.

Note: Updates and exchanges are offered as a courtesy to our neighbours. Ring reserves the right to refuse to exchange items in cases of suspected fraud or malfeasance.

Was this article helpful?
16 out of 39 found this helpful

Send Feedback