One of the big differences between a Ring Video Doorbell and the Ring Door View Cam is that the Door View Cam is located in the middle of the door, where people aren't expecting a doorbell. Fortunately, the Door View Cam has you covered with its knock detection technology.
This article will answer commonly asked questions concerning the Door View Cam's knock detection technology.
Note: Knock detection will be disabled when you first activate your Door View Cam. You will need to enable it in the app and use the sensitivity slider to adjust it to your liking.
What is knock detection and why do I need it?
While Ring's Door View Cam has a doorbell ringer, the device is usually mounted in locations where people don't naturally expect doorbells - so they tend to knock. That's why the Ring Door View Cam comes with knock detection technology that alerts you when there's a knock on your door. Once you've been informed of a knock on your door via a mobile notification, you can open the notification to go to Live View. In Live View, you can interact with the person via live video and two-way talk.
I live in an apartment building. Won't knocks on my neighbor's door trigger the Door View Cam?
Door View Cam uses an onboard accelerometer in conjunction with its other sensors and an on-device algorithm to determine if someone is knocking on your door. If you are getting alerts when you shouldn’t get them, you can lower the sensitivity in the Settings of the Ring app.
Can I disable knock detection?
Yes. You can disable knock detection, which will stop the device from detecting knocks entirely.
Knock detection can be turned on and off through the Settings toggle of the Ring app.
My apartment door is pretty heavy metal or wood. What do I do if my Door View Cam is having trouble detecting knocks?
There is a sensitivity slider available through the Settings toggle in your Ring app. If you have heavier metal doors you can try turning the sensitivity up while people with lighter doors made of materials like fiberglass or steel can turn the sensitivity down.
You can also use the sensitivity slider to dial in more or less types of activities that will generate the knock detection alert. Some activities like slamming the door may result in an alert regardless of the sensitivity.
How do I test whether the knock detection is working?
Every door responds differently. To test Knock Detection, walk out of your home and close the door. Move away from your door for 30 seconds, then knock. If knock Detection doesn't work as you'd expect, try a different knock sensitivity setting in your Ring app.
Need to test again? Just wait for the light to stop spinning and knock a few seconds later.