Moving home with your Ring Video Doorbell and Security Camera

If you’re moving and want to remove your Ring Video Doorbell or Security Camera, be sure to turn off the power at the circuit breaker before you begin uninstalling the devices and working with electrical wiring. Keep any hardware that you remove safely in a bag taped to your device, or back in its original box, so it will be easy to find when you get to your new home.

How to remove a Ring Video Doorbell and faceplate

You may need the original blue Ring Video Doorbell screwdriver that came in the box with your doorbell to remove the security screw that holds the faceplate in place. If you have lost the Ring Video Doorbell screwdriver, you can purchase a Spare Parts kit from Ring.com. The Spare Parts kit includes a screwdriver, mounting bracket, security screws and other parts you may need. First, determine what Ring Video Doorbell you have so you can get the right Spare Parts kit for it.

When to uninstall your Ring Video Doorbell or Security Camera

Even if you're not living at your old home, you may want to wait to uninstall your Ring Video Doorbell or Security Camera for security reasons. If you have a Ring Protect plan and want to continue receiving videos, you'll need to keep your wifi service connected.

Your Ring Protect plan will not be automatically cancelled when you uninstall your Ring Video Doorbell or Security Camera. You must cancel your subscription plan in your Ring account, but be sure to download any videos you want before you cancel your plan.

Reinstalling Ring Devices at a new home

You do not need to create a new location to set up your Ring Video Doorbell or Security Camera at a new address.

In the Ring app:

  • Tap the menu icon (three horizontal lines) in the top left corner
  • Tap Settings
  • Update your previous address to your new address
    • Tap Continue
    • Confirm your new address
  • Tap the menu icon in the top left corner again
  • Tap Devices
    • Tap the device you want to set up
    • Be sure to have the name of your new wifi network and password handy
  • Tap Device Health
  • Tap Reconnect to Wifi
    • From the Device Health screen tap the arrow in the top left corner
    • Tap Motion Settings
    • Adjust your Motion Settings accordingly
    • Once you’re reconnected to wifi, check Motion Settings and Motion Schedules to make sure they're customised for your new home.

Repeat the process for each Video Doorbell and Security Camera that you are reinstalling.

Troubleshooting

If you have trouble connecting to the Ring wifi network, which is a temporary access point, there are some troubleshooting steps you can use.

Leaving Ring Video Doorbells or Security Cameras behind when you move

If you want to leave a Ring device behind and transfer it to a new owner, you must remove the Ring Video Doorbell or Security Camera from your account to transfer ownership. Deleting the Ring app or canceling the Ring Protect plan will not automatically release ownership of the device.

Make sure you download any videos you might want before you remove the device from your account. Once you’ve removed the device from your account, your wifi network will be automatically disconnected and the device will no longer be connected to you or your account.

If you left Ring devices at your previous address, the new owner must download the Ring app, create their own account and install the devices on their account using their mobile device.

How to cancel your Ring Protect plan if you're moving

To cancel your Ring Protect plan, you need to log in to your Ring account via Ring.com. Use the same email and password credentials that you use to log in to the Ring app.

Note: When you want to install a Ring device any time in the future, you'll need to sign up for a Ring Protect plan again if you have cancelled your previous plan.

Device ownership

The person that initially set up the Ring device in the Ring app is considered the device owner. The device owner is the only person that can cancel the Ring Protect plan. Shared Users cannot cancel a Ring Protect plan.

'Device still registered to its owner' message during setup

When you try to set up a device that's registered to a previous owner, an automatic email will be sent to the previous owner prompting them to remove the Ring device from their account. This email delivery is immediate, but it can take the previous owners some time before removing the device. You can follow the prompts in the Ring app to take ownership of the Ring Video Doorbell or Security Camera.

Note: Make sure you have the most recent version of the Ring app, or you may not see the option to initiate the transfer.

If you purchased a Ring device from a private party or retailer and cannot set up that device because it already has an owner, try to get in contact with the seller or return it to the retailer.

'Device still registered to its owner' message when you are the owner 

If you try to set up a device you had at a previous address and you get a notification that the device is registered to another owner, check with other members of your household. The person that initially set up the device is established as the device owner. In order for you to set up the Ring device on your account, the device needs to be removed from the other person’s account.

Ask them to follow these steps to remove a Ring Video Doorbell or Security Camera from their account in the Ring app:

  • Tap the menu icon (three horizontal lines) In the top left corner
  • Tap Devices
    • Tap the device that needs to be removed
  • Tap Device Settings
  • Tap General Settings
  • Tap Remove This Device

Important: Deleting the Ring app from a mobile device or canceling a Ring Protect plan does not release ownership. If someone has deleted the Ring app but needs to remove a device, they can download the Ring app again, log in with the same email and password they previously used, go through the account verification process and follow the steps above to release ownership.

Note: You can also use this process to remove Video Doorbells and Security Cameras that you may have replaced or discarded.

How to delete your previous address in the Ring app

If you are not installing any Ring devices at your new location and want to delete your previous address:

  • Open the Ring app
  • Tap the menu icon (three horizontal lines) in the top left corner
  • Tap Settings
  • Tap Delete Location
    • You may need to scroll to see the red bin icon at the bottom of the screen.

If the previous owner of a Ring device is deceased

If the previous owner of a Ring device is deceased, Ring Customer Support can help you transfer ownership of the account.

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