What is two-factor authentication?
Two-factor authentication means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code and you will have access to your account. This means that in the future you will have more secure access your Ring products.
Why should I use two-factor authentication?
Two-factor authentication provides an extra layer of security that a single authentication system such as a password alone cannot provide. If someone were to gain access to your password, for example, they still would not be able to access your Ring account without your trusted phone to receive the randomly generated code.
Won't two-factor authentication make it inconvenient to access my devices or account?
Two-factor authentication will add an extra step to accessing devices. The extra step is worth it, however, for the added security it brings.
How long does it take to get the code on my mobile device?
You should receive your code in less than a minute. If you don't receive a code, make sure you are sending it to the correct number.
How do I access my account if I don't have access to my mobile device?
You will need to contact the Customer Support team.
Do Shared Users and Guest Users also have to use two-factor authentication?
No. Each account will have its own two-factor enable/disable setting. We recommend that Shared and Guest User accounts use two-factor authentication as well.
What happens if I receive an authentication code that I didn't request?
If this happens there is a possibility that there's been an attempt to compromise your account. We recommend accessing your account and changing your password as soon as possible.