Understanding two-step verification

In order to provide our Neighbours with robust, world-class security options, Ring provides you with two-step verification across all of your Ring devices and accounts. This article will explain what two-step verification is.

What is two-step verification?

Two-step verification means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code and you will have access to your account. This means that in the future you will have more secure access your Ring products.

Be sure you know your password before you start the two-step verification process. 

Click here for more information on finding your password.

Why should I use two-step verification?

Two-step verification provides an extra layer of security that a single step verification system such as a password alone cannot provide. If someone were to gain access to your password, for example, they still would not be able to access your Ring account without your trusted phone to receive the randomly generated code.

You can use an authenticator app for an extra level of security. 

Won't two-step verification make it inconvenient to access my devices or account?

Two-step verification will add an extra step to accessing devices. The extra step is worth it, however, for the added security it brings.

Will two-step verification disable anything else I've set up such as Guest Users, Alexa integrations, or Device Groups?

No. Two-step verification is simply a security measure. It will not affect any other settings in the Ring app.

Will I have to enter my two-step verification every time I answer a call or use the Live View?

No. Under most circumstances the way you interact with the Ring app will not change.

How do I change the phone number on my account?

You can change the phone number on your account on your Ring account page.

How long does it take to get the code on my mobile device?

You should receive your code in less than a minute. 

How do I access my account if I don't have access to my mobile device?
You will need to contact the Customer Support team.

What happens if I receive an authentication code that I didn't request?

If this happens there is a possibility that there's been an attempt to compromise your account. We recommend accessing your account and changing your password as soon as possible.

Click here for information on changing your account password.


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