Motion detection for Ring devices FAQ

Get answers to frequently asked questions about motion detection with your Ring device.

Ring devices detect motion events in your surroundings, triggering motion alerts and video recordings.

With Advanced Motion Detection, you can use Customisable Motion Zones to define specific areas that you want your Ring device to monitor while ignoring everything outside that area.

How do I create new motion zones?

1. Open the Ring app
2. Tap menu (☰) on the top left of the screen
3. Tap Devices
4. Select the device you want to adjust
5. Tap Motion Settings
6. Tap Edit Zones to create up to three motion zones by dragging the dots
7. Tap Done and Save to save your settings

My motion zones are active, but I am not receiving any alerts. What do I do?

1. Verify your camera is picking up motion.

   • Review Event History on your dashboard to ensure there’s a record of a motion event. If there is no record, your device didn’t capture a motion event.

2. Double your check Motion Settings.

   • Ensure your motion zones are correctly drawn and that the Motion Sensitivity slider is properly set.

3. Make sure your device is connected to wifi in the Device Health section of the Ring app.

4. Verify there is no Motion Schedule enabled during the time of the event.

   • You will see a clock icon next to your Ring device on your Ring app dashboard if there is an active Motion Schedule.

If the above options don't work, check your device settings:

1. • Troubleshoot notification issues with your iOS device

   • Troubleshoot notification issues with your Android device

I get too many motion alerts. How do I adjust Motion Sensitivity?

To adjust the range of Motion Sensitivity:

1. Open the Ring app
2. Tap menu (☰) on the top left of the screen
3. Tap Devices
4. Tap the device you want to adjust
5. Tap Motion Settings
6. Tap Motion Sensitivity
7. Adjust the Motion Sensitivity slider
   
8. Then Save in the upper right corner

I keep receiving false notifications from my Ring device when nothing is there. What can I do?

If you are receiving false notifications from your Ring device, there are a few steps you can take:

• Check your motion zones to see if there is anything that could be triggering a motion alert, such as a car, a moving tree, sunlight coming into the video or shadows moving.
• Try adjusting your motion zones or your Motion Sensitivity slider.
• Make sure you have enabled the Smart Alerts feature in the Ring app. You can then decide whether to record video and receive alerts when your device detects a person, other motion or package.

How do I temporarily disable motion completely?

If you would like to disable motion detection completely, follow these steps:

1. Open the Ring app
2. Tap menu (☰) on the top left of the screen
3. Tap Devices
4. Tap the device you want to adjust
5. Toggle Motion Detection off
6. You will see a message to check whether you are sure you want to disable motion detection
7. Tap Disable Motion Detection
8. To turn it back on, toggle Motion Detection on

How far out does motion detection go?

Motion detection on powered Video Doorbells can detect motion up to more than 9 metres away from the camera. For enhanced motion detection, make sure you have the latest version of the Ring app downloaded on your iOS or Android device.

Bird's Eye View provides an aerial map for motion events around your home. Learn more about Bird’s Eye View.

My Ring device is facing a window. Does that affect the motion detection?

Windows generally block heat sensing. Ring devices that use PIR sensors for night vision may not be able to accurately detect motion through a window.