Test your wifi connection

One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every part of the system uses wifi to communicate with every other part of the system, it is important that the signal is as strong as possible.

The Ring app performs a special connection test when you set up a new device, but you can manually run this test at any time to see if a poor wifi connection is causing a device problem.

Running the connectivity test

Follow these instructions to run the connection test:

  • Open the Ring app on your mobile device.
  • Tap the device you want to check.
  • Tap the Device Health tile.
  • Scroll down to tools and tap Test Your Wi-Fi.
  • Tap Start Test.
  • The Ring app will open a website called bandwidthplace.com, where you can test your wifi speeds.

As a general rule, most Ring devices function best when upload and download speeds are around 2 mbps or greater. If your speeds are much slower than that, you might try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds.

More wifi resources

If you are having wifi trouble, the following Help Centre articles will help you understand more about wifi and offer possible solutions:

How to make wifi work for you

Understanding RSSI values and wireless signal strength

 

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