Holiday purchase and shipment information

I am a Protect Plus subscriber, how do I redeem my discount?

Log in at before shopping to have the discount apply to your account.

Note: The Ring discount does not apply to all items on nor the Ring Protect Plan.

I have other questions about the Ring Protect Plan.

You'll find your answers in the Ring Protect Plan article.

How do I find out the status of my order?

If you have a Ring Account

If you don't have a Ring Account

What are my shipping options? Do you offer overnight or expedited shipping?

Orders under €40/ £40 will not qualify for free shipping.  If your order is under €40/ £40, Standard shipping costs apply. Orders over €40/ £40 will qualify for free shipping. Order subtotal must be minimum €40/ £40 to qualify for free shipping.

Replacements may require an extra 24-48 hours processing time.

When will my order ship?

We usually deliver orders in 3-5 business days with DPD (parcels) and Royal Mail (envelopes). 

The festive season is a busy time for everyone. For delivery by December 24th, order by December 18th, 19:00 GMT.

Update, November 20, 2020As a result of high volumes and COVID-19 measures, the delivery times from our carriers may be longer than normal. Thank you for your patience.

Click here to learn more about tracking your order.

I have questions about payments.

Click here for questions about payments.

Click here to add, edit or delete a payment method in your Ring account. 

How long do I have to cancel an order?

You have 50 minutes after your order is placed to call in and cancel your order. After that, your order will ship and cannot be canceled.

What do I do if I receive a defective product?

Ring stands behind its product and will replace defective units as quickly as possible. Contact us with the details and our community support representatives will ensure that if the device requires replacement, the replacement process is both as efficient and effortless as possible.

How do I purchase Ring products?

You can purchase all of Ring's products at


What types of payments do you accept?

Ring accepts the following payment types for merchandise through our website:Credit

  • Card
  • Paypal
  • SEPA
  • iDEAL
  • Bancontact: 

We do not accept any payments in the form of cash, check, money order or single-use credit cards. 

Ring accepts credit cards and debit card payments for the Ring Protect Plan video subscription service.

I have other questions about payments.

Click here for more information about payments.

I have other questions about shipping.

Click here for information about shipping. 

I have other questions about returns.

Click here for information about Ring's return policy.

Does Ring issue or support any gift cards?

No. Ring does not issue or support any gift cards. 

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