Can I cancel my order/change a delivery address?
Call Neighbour Support within 45 minutes of placing your order to cancel it or change the delivery address.
After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered and then return it for a full refund.
Can I add or remove items from an existing order?
Unfortunately, we cannot modify an order once it has been placed. We offer a 30-day no-questions-asked return policy if you'd like to return any unwanted products once they've been delivered.
Where do these shipping policies apply?
Please review the Delivery & Return policies for UK here.
Nordics (Sweden, Denmark, Finland)
Please review the Delivery & Return policies for Sweden, Denmark, and Finland here.
Rest of Europe
Please review the Delivery & Return policies for the rest of Europe here.