Issues with your wifi password
An incorrectly entered wifi password is the most common cause of a failed setup. If the Ring app is notifying you that you entered the wrong password but you think you entered the right one, here are a few things to remember.
- Wifi passwords are case sensitive. Make sure you're using the correct capital letters in the correct places when you enter your password.
- If you haven't changed your wifi password since your router was installed, you can often find your default password on a sticker on your router.
- You can verify that you are using the correct password by connecting other devices to your wifi network using the same password.
Also ensure that you are connecting to the correct network if you have more than one, or if you have a wifi extender in your home.
Don't know your wifi password?
Click here for an article on how to find your wifi password if you're not sure what it is.
Special characters in your wifi password
If your wifi password contains any special non alpha-numeric characters (such as *,@,$, or #), these can occasionally cause issues during the initial installation of your device.
To work around this issue you can try:
- Temporarily changing the wifi password on your router
- Creating a temporary guest network for setting up your Ring device
- Setting up your Ring device on someone else's wifi network
After successfully setting your Ring device, it will update its firmware (internal software), and special characters will no longer be an issue. You can then restore your previous router password, or remove the guest network, and set your Ring device up again with as many special characters as you'd like in your wifi password.
Note: If you change the password on your router after setting up your Ring Doorbell, you will need to reconnect it to tell it your new wifi password.
To reconnect your Ring device:
- Use the three lines on the top left of the Dashboard screen to get to the main menu
- Select Devices and choose the device you want to reconnect
- Then, navigate to Device Health and select Change Wifi Network
Issues with your Ring account password
Not receiving your password reset email?
Try the following steps if you're not receiving your password reset email.
- Make sure you're typing in the correct email address when prompted. This is the email address that you used when you set up your Ring account.
- Make sure you're checking the mailbox for the email address associated with your Ring account.
- Try searching your email for the subject line of the password reset email: “Set Up Your New Password Now”.
- Double-check spam folders or other filters that might be active on your email account.
Receiving an “Invalid Token“ error message
This can occur when you're attempting to use an older password reset email where the security token has expired.
- Tokens expire 10 minutes after the email has been sent.
- Try deleting all previous Ring password reset emails, then start the process from the beginning to generate a new email and security token.
Login page looping after clicking “Create Password” in the reset email
- Try clearing the cache/cookies in your browser.
- Try using “incognito mode” in your browser.
- If you have another platform or device available, try going through the password reset process there.
The Ring app is always the easiest place to change your password if you know your original password.
Receiving an error message when attempting to log in
- Try uninstalling the app, restarting your phone, then reinstalling the app
- Try logging into the app on wifi only or cellular data only
- Try temporarily changing the password to ring1234 or 12345678
Still having trouble?
If you're entering the correct password, and still having trouble, click here for information on other possible causes of in-app setup issues.