In-app setup failing repeatedly

If you're having issues setting up your Ring Video Doorbell or Security Camera – such as with connecting to the temporary Ring network or your home wifi network – try the troubleshooting steps below.

Is your router physically blocked in some way?

Moving your router is often the quickest fix. Try moving it into an open, unblocked space if it's in a secluded place like behind your sofa or inside a cupboard.

Move router from behind sofa

Move router out of cupboard     

Can't connect to Ring's temporary access point during setup?

Your Ring device creates a temporary "network" that you will use as an access point only during setup, before you connect it to your home wifi network. If you can't connect to the Ring network, try the following steps. The first few are specific to device type, so scroll to the ones that apply to you.

Try these Apple/iOS fixes:

  • Reboot your device (shut it off completely), then try setting up again.
  • Change your cellular data setting. If you don't see your home wifi network when you're setting up your device, one of your mobile device settings may be preventing setup. You can always switch your settings back after. Learn how to access your cellular data.
  • Change wifi settings. This often helps when you're trying to connect to the Ring network.
    • Tap Settings (the gear icon), then tap Wifi.
    • Under this setting, you'll see a list of different network names. Below that list, tap Ask to Join Networks, then tap Ask.
    • Try setup again to see if the Ring temporary network appears.

Try these Android fixes:

If you're using an Android device and can't connect to the Ring network, you may need to adjust the Smart Network Switch.

Fully charge your battery.

If you're setting up a new battery-powered Ring device, your battery will be only partially charged due to safety restrictions on shipping lithium batteries. You may need to fully charge it prior to setup.

Your battery can take around 5-10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet. Once you've completed setup, you'll be able to see your battery charge percentage in the Ring app. 

Try setup on another device.

Use another mobile device to log into the Ring app and set up from there. Keep in mind you'll need to be logged in with your username and password if you want to be the owner of the new Ring device.   

Can't connect to your home wifi network?

If you have issues related to your home wifi, try the following steps below.

Do some basic wifi troubleshooting.

  • Make sure you're entering the correct password. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom of your router.
  • Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), hash sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. Or, contact your internet provider to change your password.
  • Make sure you have a 5 GHz compatible Ring device if you're trying to connect to a 5 GHz network. If you do have a 5 GHz compatible device but still have issues, connect to a 2.4 GHz network first – then switch to the 5 GHz network after setup is complete. You can do so via the Device Health section of the Ring app. 

Conduct a distance test.

Your Ring device may be too far from your router. If your Ring device is battery-powered, or if you can move it from the mounting location, try bringing it a few feet closer to your router before setup. Plus, consider the following:

  • Sometimes wifi interference can cause setup to fail. Learn more about common causes here.
  • If the above steps don't work, you may need to add a wifi extender such as the Ring Chime Pro.
  • If your home is larger than 1500 sq. feet or has multiple levels, you may need a mesh network to get a consistent wifi signal. 

Reboot your modem or router.

For optimal performance, we suggest rebooting once a month.

  1. Unplug your router and/or modem from its power supply.
  2. If your router and modem are separate devices, unplug both of them.
  3. Wait at least 30 seconds, then plug back in.
  4. Wait 30 seconds to one minute for your router and/or modem to boot up.
  5. Confirm that your internet is back on by connecting another device to your wifi network and trying to access a website. Then repeat the setup process.

A few notes on modems and routers:

How to perform a reset/restore on your Ring device

WARNING: DO NOT use any of these steps with any Ring Alarm device. 

If you’re still having issues, try performing a reset/restore on your Ring device by holding down its reset button for 20 seconds and then releasing it. Before you reset your device, make sure to download any videos in your account.

If you're not sure what Ring Video Doorbell or Security Camera you have and you've set it up before, find the Product Name in the Device Health section of the Ring app. If you have a new device, look for the product name on the box. 

Here are the reset button locations on various Ring devices:

  • Ring Video Doorbell (1st Generation): Orange button on the back.
  • Ring Video Doorbell (2nd Generation): Orange button on the back. 
  • Ring Video Doorbell 2: Small black button on the front under the faceplate. 
  • Ring Video Doorbell 3, 3 Plus, 4 and Ring Battery Video Doorbell Plus: Small black button with orange dot under the faceplate.
  • Ring Video Doorbell Wired: Small black button with orange dot under the faceplate. 
  • Ring Video Doorbell Pro: Small black button on the right side of the device.
    • Note: You will need to wait until the light turns off which can take up to 60 seconds.
  • Ring Video Doorbell Pro 2: Small black button on the right of the device.  
  • Ring Video Doorbell Elite: Small black button on the front.
  • Ring Spotlight Cams/Ring Floodlight Cams: Button on top of the camera.
  • Ring Stick Up Cams: White or orange button on the bottom of the camera, under the bottom cover.
  • Ring Indoor Cams: White button on the top of the camera.

After performing a reset/restore, wait 1-2 minutes and attempt setup again, making sure that:

  • You’re entering the correct password for your wifi network. Passwords are case sensitive.
  • You’re not too far away from your wifi router.
  • Your internet is not down.

For additional troubleshooting steps, click here.

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