In-app setup failing repeatedly

If you're running into issues setting up your Ring Video Doorbell or Security Camera—such as not being able to connect to the temporary Ring network or not connecting to your home wifi network—try some of the troubleshooting steps below.

If you have repeated problems with your device disconnecting from wifi or getting a weak signal and your router is behind a sofa, in a cupboard, or otherwise physically obstructed, moving your router is often the quickest fix. 

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Move router from behind sofa
Move router out of cupboard

 

Can't connect to Ring device's temporary access point during setup?

Your Ring device creates a temporary network that you will use as an access point only during the setup process, before you connect it to your home wifi network. After you connect to your home wifi network, you will no longer be connected to the temporary access point.

There are several simple troubleshooting steps you can try if you're having issues connecting:

  • On an Apple/iOS device, reboot by shutting down the device and powering it back on. See below for further options.
  • On Android, adjust the Smart Network Switch.
  • Make sure your battery is fully charged if you've attempted setup multiple times during a first time set up. Batteries are not shipped with 100% charge due to legal regulations and may have drained during your previous attempts.
  • Try setting up your Ring device using a different mobile device (i.e. another mobile phone or tablet).

Apple/iOS

If you're using an Apple device and haven't rebooted in a while, try rebooting (shutting the device completely off) and then reattempting set up. Temporarily changing the Cellular Data and Wifi settings on your Apple device (described below) could also increase your chances of a successful set up.

Note: Remember that any of the settings you change in order to set up a Ring device can be changed back to the original setting after set up is completed.

Cellular Data setting on an Apple device

This is a system setting on iPhones or iPads that, when turned on, can occasionally prevent the in-app setup of your Ring device from succeeding. Click here for an article explaining how to turn off Cellular Data on your iPhone or iPad.

Wifi settings on Apple device

In Apple device Settings, there's a setting that can be changed that often helps when you're trying to connect to the Ring network.

In Apple Settings (the gear icon) tap Wi-Fi. Under Wi-Fi, you'll see different network names. You may need to scroll up on the screen to see Ask to Join Networks. Tap Ask to Join Networks and select Ask. Then, try set up again to see if the Ring network appears.

Android

Check the Android Smart Network Switch

If you're trying to set up your Ring device on an Android phone, you can check a system setting that, when active, almost always prevents the successful setup of a Ring device. Click here if you’re on an Android device to learn more about how to resolve issues related to Smart Network Switch.

If you've tried setup many times already

If you're setting up a new battery-powered Ring device, your battery will be only partially charged when you receive it due to safety restrictions on shipping lithium batteries. Your battery will need 6-8 hours to fully charge. If you've attempted to set up your device multiple times and failed set up, you may need to fully charge the battery before you can successfully set up your device.

Once you've completed a setup, you'll be able to see your battery charge percentage in the Ring app. 

Try setup on another device

You can also try using an alternate mobile device for setup. Keep in mind that you'll need to be logged into the Ring app with your own username and password on the alternate device if you want to be the owner of the new Ring device.   

Still can't connect to your home wifi network?

Basic wifi troubleshooting

  • Make sure you have the correct password and are entering it exactly. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom of your router if you don't know it already.
  • Make sure your password doesn't have any special characters in it. If your password contains any special characters such as an asterisk (*), hash (#), or exclamation mark (!), you may need to contact your Internet service provider to change your password and remove the special character(s), or change the password yourself by accessing your router's settings. 
  • Make sure you have a 5 GHz compatible Ring device if you're attempting to connect to a 5 GHz network. If you do have a 5 GHz compatible device and are attempting setup for the first time but still having problems, connect to a 2.4 GHz network first and then switch to the 5 GHz network after setup is complete via the Device Health section of the Ring app. 

Perform a distance test

If the device you're setting up is a battery-powered device, or capable of being moved from the mounting location, try bringing it in next to your router before trying a setup.

Sometimes interference or distance can cause the setup to fail. Click here to learn more about common causes of wifi interference.

If this solves the issue, you may need to add a wifi extender such as the Chime Pro to your network. Extenders rebroadcast your wifi signal from a new location.

Reboot your modem or router

Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance.

To reboot these devices, follow the instructions below:

  • Unplug your router or model from its power supply (don't just turn it off).
  • If your router and modem are separate, unplug both of them.
  • Wait at least 30 seconds, then plug them back in.
  • Wait for your internet to be restored.

Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.

Click here for more troubleshooting steps for router or modem issues.

Perform a hard reset on your Ring device

If you’ve tried everything else, and setting up your Ring device still isn’t succeeding, try performing a hard reset.

WARNING - Do not follow these steps for any Ring Alarm device. It can cause problems with your system.

If you're not sure what Ring Video Doorbell or Security Camera you have and you've successfully set up the device before, you can find the Product Name in the Ring app in the Device Health section. Before you reset your device, make sure to download any videos you might have stored in your account. 

To perform a hard reset on any Ring product, hold down the setup button for just over 15 seconds and then release it. Here are the button locations based off the Ring device that you have:

  • Ring Video Doorbell/Stick Up Camera (discontinued): Orange button on the back.
  • Ring Video Doorbell 2/3/3 Plus/4/Wired/Elite:  Small black button on the front under the faceplate.
  • Ring Video Doorbell Pro/Pro 2: Small black button on the right side of the device.
  • Ring Spotlight Cam/Floodlight Cam: Button on top of the camera.
  • Ring Stick Up Cam Battery/Wired: White or orange button on the bottom of the camera, inside the bottom cover.

After performing a hard reset, wait a minute and then repeat the setup process, once again making sure:

  • You’re entering the correct password for your wifi network. Passwords are case sensitive.
  • You’re not too far away from your wifi router.
  • Your internet is not down.

Note: You will not need to perform another setup for wired Ring devices such as:

  • Ring Video Doorbell Wired
  • Ring Video Doorbell Pro
  • Ring Video Doorbell Pro 2
  • Ring Video Doorbell Elite
  • Ring Spotlight Cam Wired/Mount
  • Ring Floodlight Cam
  • Ring Stick Up Cam Wired

You can also find additional troubleshooting steps here.

If you are still experiencing issues, contact Customer Support.

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