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Troubleshooting in-app setup issues with Ring devices

Setup issues

Choose your issue from the list below. 

Downloading the Ring app
Starting the setup process
Entering your address
Entering the correct password
Solving connection issues
Switching your Ring device into setup mode
Initial wifi setup
Completing setup if the Ring app says "Setup did not complete"
Completing setup if none of these topics describe your problem

Downloading the Ring app

To download the Ring app:

If you already have the Ring app you'll need to ensure you have the latest version. 

You may also need to update your mobile device's operating system.

Starting the setup process

To begin the setup process, open the Ring app on your mobile device and tap Setup Device.

For complete setup instructions, click on your device below:

Video Doorbells

Security Cameras

Ring Alarm

Accessories

Entering your address

There are three potential causes why you might have trouble entering your address:

  • The Ring app is having trouble pinpointing your exact address at time you're entering it. It's important to have your accurate address entered for professional monitoring. Please wait a few moments, and try again. If you continue to have trouble, reach out to Ring Customer Support.
  • Location services on your mobile device is not turned on in the Settings on your mobile device. Turn on location services in your device and try the setup process again.
  • Your phone is not connected to the internet. Verify that your phone is connected to the internet, then go through the setup process again.

More information on the Ring app and your address.

Entering the correct password

This is the number one reason why setups fail. Always remember that passwords are case-sensitive and can very often be found on a label on the underside of your router.

More information on incorrect passwords

Ways to find your wifi password if you don't know it.

Solving connection issues

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.

Check here to learn about RSSI values and wireless signal strength.

Check to see if you're having an internet connection issue.

Check your connection strength in the Ring app

Check to see if you're having modem or router issues.

Putting your Ring device into setup mode

The links below will give your detailed instructions on how to put your device into setup mode.

Initial wifi setup

Trouble with the step is usually an inability to find the temporary wifi network called "Ring-" being broadcast by your device. In this case, you should restart the setup procedure and when you get to this step look for a slowly pulsing light on your device. This will tell you that the device is broadcasting. If you don't see this light, you may have a malfunctioning unit.

Completing setup if the Ring app says "Setup did not complete"

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router. Ideally, your router will be within 6 metres of your Ring device. Click on the links below to learn how to check for problems with your internet connection or router issues. 

Check to see if you're having an internet connection issue.

Check to see if you're having modem or router issues.

Completing setup if none of these topics describe your problem

If your Ring won't set up and you've determined that it's not one of the four most common causes (wrong password, Ring being too far from router, problem with internet connection, issues related to modem or router) there are a few other things you can try that might help clear up the issue. Click below for an article detailing these procedures.

In-app setup failing repeatedly.

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