Depending on your Ring device, there are two different types of notifications you’ll receive.
While cameras such as Spotlight Cam, Floodlight Cam and Stick Up Cam only send out motion alerts, doorbells such as Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 4, Ring Video Doorbell Pro and Ring Video Doorbell Elite feature both Motion Alerts and Ring Alerts.
Ring Alerts are notifications sent to your smartphone, tablet or PC whenever someone presses the front button on your Ring Video Doorbell.
Motion Alerts are notifications you receive when one of your Ring devices senses motion.
Follow the steps below to activate your notifications.
First, make sure that both Ring Alerts and Motion Alerts are activated by setting each to the blue "On" position in the Device Settings of your Ring app.
Note: If you have a Ring Protect subscription, turning off alerts does not turn off recording.
Test your device by pressing the button on the front of your doorbell and/or walking in front of it to trigger a motion event. If everything’s working correctly, you should start receiving notifications.
If you still don't receive motion alerts, you may need to customise your Motion Settings.
Note: Notification settings are specific to the device connected to Ring, not your actual Ring Video Doorbell or Security Camera. For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Instead, you have to manually designate your notification settings for each device connected to Ring.
Make sure you're connected
If your alerts are activated, but you’re still not receiving notifications, you’ll need to make sure your device is online and capturing events. Check this by pressing the doorbell button or triggering a motion alert; if your device is functioning properly, a new event will appear in your activity log.
If an event doesn’t appear, your Ring device has most likely been disconnected from your wifi network.
Go through the setup process again to resolve these issues. Click here for a guide to setting up your Ring device.
Reset the app
If you’re still having issues, you may need to reset the Ring app.
Do this by logging out of the app, powering off your phone, then powering it back on and logging back into the app.
Tried all of these steps and still not receiving notifications?
See our advanced troubleshooting guides for more tips: