The following FAQ answers many of the general questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information.
How do Ring products work?
Ring products are based on a simple principle -- use your existing home Wi-Fi network to create a ring of security around your home. By hooking up to your Wi-Fi, Ring products use the free Ring app (available for Apple and Android devices) to alert you whenever someone approaches your door or comes in a range of a security camera.
You can then view an HD video stream of the person and speak to them using two-way audio communication. The free Ring app also allows you to control all the other functions of your Ring devices such as flood lights and sirens and video recording. Put simply, with Ring products, you're always home.
How large are Ring devices?
Ring devices come in a range of sizes which differ across our product ranges.
The following chart lists the dimensions of our different devices:
|Ring Video Doorbell||12.65 x 6.17 x 2.21 cm.|
|Ring Video Doorbell 2||12.83 x 6.35 x 2.74 cm.|
|Ring Video Doorbell Pro||11.43 x 4.7 x 2.03 cm.|
|Ring Video Doorbell Elite||11.96 x 6.94 x 1.10 cm.|
|Ring Stick Up Cam (original)||4.98 x 2.43 x.97 in.|
|Ring Stick Up Cam Wired||
9.70 cm x 6.00 cm x 6.00 cm
|Ring Stick Up Cam Battery||
9.70 cm x 6.00 cm x 6.00 cm
|Ring Spotlight Cam Wired||12.6 x 6.91 x 7.59 cm.|
|Ring Spotlight Cam Battery||
12.6 x 6.91 x 7.59 cm.
|Ring Spotlight Cam Solar||
12.6 x 6.91 x 7.59 cm.
|Solar Panel Dimensions||
19.68 x 13.97 x 1.27 cm.
|Ring Floodlight Cam||
12.5 x 6.9 x 6.9 cm.
|Chime & Chime Pro||
6.985 x 4.775 x 3.302 cm.
Does a Ring device require power wires to work?
Certain models of Ring Video Doorbells and mounted cameras come with internal batteries that will last up to six months with normal use before needing to be recharged. Certain Ring Video Doorbells, however, come with the necessary equipment required to connect the device to your home's existing wiring.
Consult the individual product's FAQ for a listing of the power options available for that device.
If the device uses a battery, how long does it take the battery to recharge?
Depending on the device and the charger used, it should take between four and 10 hours for a battery to fully recharge.
Will I be notified when the battery in my Ring device is running low?
Yes. You will receive email reminders when your battery runs low. The Ring app also features a low-battery warning, as well as a battery level indicator that you can check at any time.
Do Ring devices keep footage for later review?
Yes. However, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share video.
Click here for more information about the Ring Protect Plan.
How can I get help with the setup and installation of my Ring device?
You're here now! The Ring Help Center at Support.ring.com has hundreds of articles available on all aspects of installing and operating your Ring devices. In addition, our Community Support Team is here to support you! Check the link below for the phone number and opening hours per country.
What happens if someone steals my device?
If your Ring device is stolen, please contact us (email@example.com) with a police report and we will replace it. Terms & Conditions apply.
What doorbell transformers are compatible with a Ring doorbell?
Ring doorbells may be connected to low voltage transformers that power home doorbell kits. You can connect a Ring doorbell in series with a transformer operating between 8V and 24V AC only. Intercom systems and DC transformers are not compatible.
What is a Ring Chime Pro and how will it improve my Wireless internet connection to my Ring device?
A Ring Chime Pro is a stand-alone unit that extends the range of your Wi-Fi signal by repeating the signal over a greater distance. Once you connect your Chime Pro to your Ring device, simply position the extender somewhere near your Ring device to ensure the best possible signal.
Do I have to turn off the power in my house before installing a Ring device?
This will vary depending on your product, but as a general rule, yes, you should turn off the power any time you're working with wires.
Will I have to purchase anything at a hardware store in order to install my Ring device?
No. Everything you need to install your Ring device including tools, screws, and wires is included in the box when you purchase the product.
What version of iPhone, iPad, or Android will I need for the mobile version of the App?
Apple devices must be iOS 9.3 or newer. Android devices must be version 5.0 or newer.
What desktop version will I need for the desktop version of the app?
Windows 10 PCs must be version 1709 or newer. MacOS machines require version 10.11 or newer.
Are Ring devices compatible with Blackberry devices?
No. Ring devices are not compatible with Blackberry devices.
Do Ring devices work with other home automation devices?
Yes. Ring devices are compatible with a variety of home automation systems and can be chained together with other smart devices through the use of IFTTT.
Do Ring devices work with multiple users?
Yes. You are able to make subsidiary or shared accounts with other users that will allow them limited control over your Ring devices.
How many smart devices can I pair with each Ring device?
You can pair as many Wi-Fi enabled smartphones and tablets as you would like to a Ring Device.
Can Ring devices withstand the elements: extreme heat, cold, rain, and snow?
Yes. Ring products will work in freezing temperatures and are resistant to rain. In general, Ring doorbells and Cam products with batteries are rated for operating temperatures between -20 to 48.5 degrees C.
Cam products without batteries are rated at -30 to 48.5 degrees C.
Does Ring support WPA2?
Yes. Ring devices support WPA2, WPA, and 64-bit WEP Hex. We recommend WPA2 for best results.
Do Ring devices use Bluetooth?
No. Ring devices operate through Wi-Fi, not Bluetooth.
What is the video quality of Ring devices?
Video quality varies depending on the device you choose. The original Ring Video Doorbell displays video at 720p HD. Later versions of the video doorbells and security cameras display video at 1080p HD.
Do I need a static IP from my internet service provider?
A static IP is not required. Most of the connection process for Ring products is handled automatically through the Ring app.
Would I be able to assign a static IP to my Ring device?
Yes. You can assign a static IP address to a Ring device during the Wi-Fi setup process.
Can my Ring device run only on my internal Wi-Fi LAN?
Ring products require internet connectivity to connect and send push notifications to your device. Connecting ensures that your Ring device can manage sessions and reach your smartphone or tablet whether you are at home or away.
Are Ring products CE marked?
Yes. Ring products are CE marked.
Will I be charged on order or when my Ring product ships?
You will be charged as soon as you place your order.
What kind of payment security do you have in place?
All credit card information is processed by Stripe, a third party company (https://stripe.com). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.
Is there a warranty on Ring products?
Yes. A limited warranty on parts and theft protection applies.
Will I receive an invoice for my Ring product?
After you place your order, we will send you a purchase confirmation email. You can log into your Ring account to view your order history and from there view a printable invoice.
Can I pay through PayPal?
Yes. We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a credit card. PayPal is not supported for recurring subscription billing.
Does Ring do door-to-door sales?
No. Ring does not have a door-to-door sales team. If you are interested in ordering a Ring product please go to https://en-uk.ring.com/ to make your purchase.
In the event that someone comes to your door posing as a Ring salesperson, please do not engage with them and be mindful of your own personal safety.
Shipping and Returns
Do you need to have the app open in order to receive notifications?
No. As long as you're not signed out of the app, your smartphone or tablet will receive the notification.
How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?
During the setup phase, you will be asked to give each Ring device a unique name.
Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is occurring.
If I am on my smartphone without any Wi-Fi connection, will I still be able to see my visitors?
You don't need a Wi-Fi connection as long as you have internet connectivity and your particular carrier doesn't block video streaming (e.g. FaceTime). If your carrier enables video streaming and you have a good connection, you will be able to see real time HD video from your Ring device anywhere you have coverage.
Will all users associated with my Ring device be notified when there's a notification?
Yes. All users will be notified and will be able to interact with a visitor. However, users can also set their own custom notification settings. You may, for example, choose to be notified about all activity, including motion, while your partner may choose to be notified only when someone presses the button on your Ring doorbell.
Will my Ring device send me a push notification without internet connectivity?
You will receive a push notification when you are connected to a cellular network or Wi-Fi. If your phone is offline when activity is detected, you will see a missed call notification in your Recent Activity log within the Ring app.
Do Ring Products provide a live video feed?
Yes. All Ring devices are equipped with Live View, which allows users to stream live HD video and two-way talk. With Live View, you can always check in on your property 24/7.
Can I record and store the videos from the camera?
Yes. This, however, requires a subscription to our optional Ring Protect Plan. Once a member, all of your videos recorded by Ring devices are saved to your account for 30 days. You can also download the videos to a computer so you will never lose them.
Is there a way I can try out the Ring Protect Plan before I purchase it?
Yes. All Ring devices come with a free 30-day trial of the Basic Plan.
Do I need a Wi-Fi connection to set up my Ring device?
Yes. Ring devices require a wireless internet connection for operation. Ring devices are compatible with wireless routers running 802.11 B, G, or N, on 2.4 GHz.
Does my Ring device need to be attached to the computer during the setup process?
No. Ring devices are set up wirelessly by the Ring app on your smart device. You do not need to connect your Ring device to a computer during setup or operation.
Do I have to charge my internal battery prior to setting up and installing my Ring doorbell?
No. Although it is recommended that you charge your battery to 100%, most Ring devices with batteries arrive with a battery charge ranging from 50 to 70%.
Why do I need to connect my Ring device to my personal Wi-Fi network?
Among other functions, your Ring device uses your Wi-Fi network to send live HD video and audio to the Ring app on your smart device.
Where can I download the Ring app?
Can Ring devices capture clear video footage even at night?
Yes. See what's going on any time of the day or night thanks to infrared LEDs.
How long can my Ring device run on its internal battery?
Assuming that the Ring device has a battery, (not all do, some need to be connected to external power), it should last up to six months depending on the level of use and the operating environment.