Changing your email address in the Ring app

If you need to change the email address attached to your Ring account, you can do this from the Ring app. At Ring, we value your security and safety, so the first thing we need to do is verify that you’re the actual owner of the account, and that you’re authorised to change the email address.

Two-step verification is an extra layer of security designed to ensure that you’re the only person that can access your account. This means that when you try to log in, you’ll get a text message asking you to confirm your identity. The idea behind two-step verification is that you’re verifying your identity twice when you log in.

Changing your email address will be easier if you have your phone number in your Ring account and have two-step verification enabled for text messages. To verify that your phone number is in your account, follow the instructions below. 

Verifying your phone number in your Ring account

If you have added your phone number to your Ring account and you already have two-step verification enabled, you’ll get a text messages to confirm your identity.

If you do not have your phone number entered and you have an older version of the app, you’ll receive an email as a part of two-step verification. For newer versions of the app, email is no longer accepted as a verification method.

To check if your phone number is in your Ring account:

  • Open the Ring app on your mobile device
  • Tap on the three lines on the top left side of the screen
  • Tap Account
  • When you’re in Account Settings your phone number will appear below your email address
  • If your phone number does not appear, you can tap on the phone number field and add or update your phone number

In the Account Security section below your phone number you can select Two-Step Verification to receive your verification codes by text message.

Important: Remember, until you have two-step verification enabled via text, you’ll receive emails to confirm that you’re the account holder. 

Changing your email address based on your account access

There are several scenarios that will affect how to change your email address. Choose the one that best fits your situation and follow the corresponding instructions below.

  • You have access to the current email address that you want to change and have access to your Ring account. 
  • You don't have access to the current email address that you want to change, but you do have access to your Ring account. 
  • You don't have access to the current email address that you want to change and don't have access to your Ring account.

You have access to the current email address that you want to change, and have access to your Ring account.

To change your email address:

  • Open the Ring app.
  • Tap the menu icon (three horizontal lines) in the top left corner.
  • Tap Account.
  • Tap Email.
  • Enter your Ring account password.
  • A verification code will be sent as a text message or email if you have Two-Step Verification set up
    • Important: If you have email selected as your Two-Step Verification option, the verification will be sent to the original email address associated with the Ring account. The code in the email will be valid for 24 hours.
  • Enter the verification code into your Ring app.
  • Tap Verify.
  • Tap Continue.
  • Enter your New Email Address into the app. 
  • Confirm New Email Address (re-enter it).
  • Tap Save.

After you confirm your new email address, you will automatically be logged out of the Ring app.

Important: A verification email will be sent to the new email address that you just entered. Go to the  email account and follow the link to verify the new email address. This link will be active for 24 hours, so it’s important to finish the process as soon as possible after changing the email address. Once you have verified the new email address from the link, you can log into your Ring app using the new email address and your password. 

You will also receive a change-of-email notification at the old email address.  

You don't have access to the current email address you want to change but you do have access to your Ring account. 

Follow the instructions to make sure your phone number is in your Ring account and that you enable text messages in two-step verification.

  • Open the Ring app.
  • Tap the menu icon (three horizontal lines) in the top left corner.
  • Tap Account.
  • When you’re in Account Settings your phone number will be shown below your email address.
  • If your phone number is not shown, tap on the phone number field and add or update your phone number.
  • In the Account Security section below your phone number, tap Two-Step Verification and follow the prompts to get your verification codes by text message.

Then, to change your email address:

  • Tap the menu icon (three horizontal lines) in the top left corner.
  • Tap Account.
  • Tap Email.
  • Enter your Ring account password.
  • A verification code will be texted to your mobile phone.
  • Enter the verification code into your Ring app.
  • Tap Verify.
  • Tap Continue.
  • Enter your New Email Address into the app. 
  • Confirm New Email Address (re-enter it).
  • Tap Save.
  • After you confirm your new email address, you will automatically be logged out of the Ring app.

Important: A verification email will be sent to the new email address that you just entered. Go to the  email account and follow the link to verify the new email address. This link will be active for 24 hours, so it’s important to finish the process as soon as possible after changing the email address. Once you have verified the new email address from the link, you can log into your Ring app using the new email address and your password. 

You will also receive a change-of-email notification at the old email address regardless of whether you can access it or not. 

You do not have access to the email address that you want to change and you don't have access to your Ring account. 

You cannot change your email address without help. Please contact Customer Support here.

Troubleshooting

I'm trying to log back in to the app with the new email address and it's not working.
Be sure you have verified the new email address by clicking the link in the verification email. Until you verify your new email address, you will not be able to log in to the Ring app. If more than 24 hours have passed since you initiated the change, the link won't be valid and you'll have to start the process again to change your email address.

I never registered my phone number to my Ring account. Can I still change the email address from the Ring app?
Yes. If you do not have a phone number registered to your Ring account, your verification code will automatically be sent via email. If you do not have access to the email address that you want to change but you do have access to your Ring account, follow the instructions to add your phone number to your Ring account and enable Two-Step Verification via text messages.

I no longer have access to the original email attached to my Ring account. Can I still change my email address in the Ring app?
Yes. First you need to enable Two-Step Verification so you can get text messages instead of emails because the email verification will go to the original email address attached to the account. Follow the instructions to ensure your phone number is in your Ring account and enable text messages for Two-Step Verification. 

I don't have access to the email address that I used to set up my Ring account and my phone number is not on the account. Can I change my email address?
No, please contact Customer Support here. 

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