This article applies to the Ring Video Doorbell (1st Generation).
To find information on the new Ring Video Doorbell (2nd Generation), click here.
While setting up your Ring Video Doorbell, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell.
How do I know that my Ring Video Doorbell is in Setup Mode?
You'll know your Video Doorbell is in Setup Mode when the light on the front of the Video Doorbell is spinning.
What is Setup Mode?
When any Ring product is in Setup Mode, it broadcasts a temporary Wi-Fi network.
During the setup process, the Ring app will connect to this Wi-Fi network to "tell" your Ring product how to connect to your home Wi-Fi network. As soon as your Ring product has been set up in the Ring app, it will stop broadcasting this Wi-Fi network, and stay connected to your home network.
What do I do if my Ring Video Doorbell doesn't automatically go into Setup Mode?
Your Video Doorbell should automatically go into Setup Mode the first time it receives power. If your Video Doorbell doesn't automatically go into Setup Mode, you can try the following:
- Press the orange button firmly and release it without holding it down.
- Turn off the power and turn it back on.
Perform a hard reset
If the light still doesn't start spinning after pushing the orange button, try performing a hard reset.
To perform a hard reset, hold down the orange button for 20 seconds.
After releasing it, the light on the front will flash a few times indicating that your Video Doorbell is restarting.
Give it about a minute to fully complete this process, then put it in Setup Mode again by briefly pressing the orange button on the back.