Troubleshooting Insufficient Power Issues with your Ring Video Doorbell Pro

This article will list some of the most common insufficient power symptoms that people face with their Ring Video Doorbell Pro, and provides potential solutions.

Insufficient Power Symptoms:

  • Regularly losing connection to your Wi-Fi network
  • Freezing up or shutting down during the ringtone sound after a button press.
  • Voltage reading under Device Health steadily drops during evening with night vision on.
  • Regularly shutting off (the white light on the front will turn off)
  • Freezing up during a live event
  • Night vision doesn't work
  • Ring Video Doorbell Pro works fine for a couple of events and then stops working

Your Ring Video Doorbell Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer (supplied) or plug-in adapter.

To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap on the text of the voltage status to see the voltage (mV) reading. For your Ring Video Doorbell Pro to function correctly, the voltage needs to be at least 3,700mV. If the voltage is below that number, device functionality will be impaired.

Note: The voltage reading in Device Health corresponds to the level of charge.

Note: Voltage greater than 4.05 V can lead to shorter battery life.

Note: Even if your power source supplies 16 volts AC or greater, resistance in your wires - often due to excessive length or gauge of the wires - can keep Ring Pro from receiving enough power to function. If your existing doorbell transformer is rated at less than 16 volts AC at 20-30 volt-amps, you'll need to use the supplied transformer to support your Ring Video Doorbell Pro. This is a job that may require an electrician.

My Ring Video Doorbell Pro is not connected to an existing doorbell chime

In this case, you will need to install the Pro Power Kit V2, Click here for instructions on installing the provided Pro Power Kit V2.

Optional Setup: Using a Plug-in Adapter

A Ring Video Doorbell Pro can also be powered by using a plug-in adapter. This doesn't necessarily require an electrician but does require a DIY attitude.

Click here for a guide on powering Ring Video Doorbell Pro with a plug-in adapter.  

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