Ring Support
Product Support
From video doorbells to security cameras and home alarm systems, Ring has what you need to make your home more secure. Click here for help with any of our Ring products.
Protect Plan Support
Ring Protect is an optional plan that covers monitoring and video recording services for Ring devices, 24/7. Click here for all the information you need on Ring Protect.
Ring Alarm
Get help with your Ring Alarm Security Kit and accessories. You’ll also find information on monitoring, customisable settings, arming your Alarm with Alexa and more.
App Support
With the Ring app on your smartphone, tablet, or computer, you're in complete control of your home’s security. Click here to get all the Ring app help you need.
Get More Support
Whether it's speaking to our agents or watching video tutorials, we’ve got you covered.
Shop Support
If you've got questions on anything from purchase policies to returning items, click here for information on the Ring.com store.
Video Tutorials
From installation to tips and tricks on how to protect every corner of your home.
Get in Touch
Chat or call. Our CS Agents are working around the clock to answer all your questions.
-
Holiday purchase and shipment information
I am a Protect Plus subscriber, how do I redeem my discount? Log in at ring.com before shopping to have the discount apply to your account. Note: The Ring discount does not apply to all items on Ring.com nor the Ring Protect Plan. I have other questions about the Ring Protect Plan. You'll find yo...
-
Ring Control Centre Information
The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices, and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre. What is Control Centre? The ...
-
Ring's Response to COVID-19
At Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducin...
-
Keeping your Ring account secure
Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...
-
Shipping Policies
Can I cancel my order/change a delivery address? Contact customer service within 50 minutes of placing your order to cancel it or change the delivery address. After 50 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have ...
-
What to do if Your Ring Device is Stolen
Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow. Immediately report the theft to the police. Before you do anyth...
Product Support
