Customer Care
  • Ring's Response to COVID-19

    At Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducin...

  • New Zealand customers shopping on Ring.com Australia

    As of January 13, 2021, Ring will be folding its New Zealand Ring.com shopping site into Australia's Ring.com shopping site. We invite all of our New Zealand neighbors to continue using Ring.com without interruption. This article answers frequently asked questions concerning this change. Why are ...

  • Ring Video Doorbell (2nd Generation) Recall

    Defect: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery. Hazard: If the lithium battery is damaged during installation, there is a risk of a fire or injury. What to do: Consumers with uninstalled Ring Video Doorbell...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Self-Service Tools During Longer Than Usual Wait Times

    A message to our communityAt Ring, we believe strong communities create safer neighbourhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely ...

  • Get in touch

      Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81 Belgium 00 800 87 00 97 81 Canada +1 855-300-7289 Chile 180 091 4252 Colombia 01 800 51848...

  • Store Locator

      Neighbour Support Get help now Call Us Opening Hours     Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Estonia 00 800 87 00 97 81 Luxembourg 00 800 87 00 97 81 ...

  • Ring's General FAQ - Frequently Asked Questions

    The following FAQ answers many of the general questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information. General Questions How do Ring products work? Ring products are based on a simple principle -- use your existing home wifi ne...

  • Contact Us

    Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81 Belgium 00 800 87 00 97 81 Canada +1 855-300-7289 Chile 180 091 425...