Customer Care
  • Viewing billing history for your Ring subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring account on Ring.com. Once signed in, you can view billing details such as payment method, payment date, charge amount and more. You can also download a...

  • New Zealand customers shopping on Ring.com Australia

    As of January 13, 2021, Ring will be folding its New Zealand Ring.com shopping site into Australia's Ring.com shopping site. We invite all of our New Zealand neighbors to continue using Ring.com without interruption. This article answers frequently asked questions concerning this change. Why are ...

  • Ring Video Doorbell (2nd Generation) Recall

    Defect: If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery. Hazard: If the lithium battery is damaged during installation, there is a risk of a fire or injury. What to do: Consumers with uninstalled Ring Video Doorbell...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Ring devices software security updates

    Ring Cameras, Ring Doorbells and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera, Ring Doorbell and Ring Chime receives guaranteed sof...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorise your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Get in touch

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  • Store Locator

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  • Ring Video Doorbell and Security Camera FAQ

    The following article answers many frequently asked questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information. If you want to find out which Ring device you have using the Ring app, click here for instructions.  If you have a Ring devi...

  • Contact Us

      Neighbour Support Get help now Call Us Opening Hours     Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81* Belgium +32 80...