How to Fix
  • The Ring Video Doorbell isn't powering on

    While setting up Ring Video Doorbell, you'll need to make sure the device is able to go into "Setup Mode.” In doing so, you may notice the lights aren’t responding on the front of the device. If this happens, please follow the troubleshooting guide below:  // <![CDATA[ iFrameResize(); //...

  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    If you're installing my Ring Doorbell on a house with aluminum siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position my Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Both of th...

  • Proper Positioning for Your Ring Video Doorbell

    The proper positioning of your Ring Video Doorbell depends on a number of factors, including the layout of your garden, the distance from the front door to the street, objects within the Video Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Do...

  • No Audio from your mobile device to Ring Device

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Ap...

  • What to Do if Your Ring Video Doorbell Goes Offline

    Question: Are there circumstances where my Ring device can lose connection to my network and what do I do if this occurs?   Answer: Yes, it is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. This article will detail the circumstances wher...

  • Ring Video Doorbell (1st generation) Setup Mode

    This article applies to the Ring Video Doorbell (1st generation).  To find information on the new Ring Video Doorbell (2nd generation), click here.    While setting up your Ring Video Doorbell, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press ...

  • Charging the Battery on Your Ring Video Doorbell

    The following article answers common questions concerning charging batteries for the Ring Video Doorbell. How often do I need to charge the battery on my Ring Video Doorbell? The rechargeable battery can go months between recharges with normal use. This is dependent on a number of fac...