How to Fix
Using a Wedge Kit to properly position your Ring Video Doorbell Pro
If you're installing my Ring Video Doorbell Pro on a house with cladding or in a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts such as cars in the stre...
Ring Video Doorbell Pro setup mode
While setting up Ring Video Doorbell Pro, you’ll be asked to put the device into setup mode (note that the device will automatically enter setup mode the first time it receives power). In order to put the device into setup mode, press and release the small button on the right side of the doorbell...
Blinking white circle on Ring Video Doorbell Pro after installation
If you've just installed your Ring Video Doorbell Pro and now there's white circle blinking on the front of the device, it is not yet fully charged. Once the internal power cell is fully charged, the white circle will stop blinking and the device will move into setup mode. You will have to wait u...
Getting your Ring Video Doorbell Pro back offline
Learn how to get Video Doorbell Pro back online when it is offline or has a poor connection. Top reasons your Video Doorbell Pro may be offline If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you determine your issue. Here are a few top...
Troubleshooting issues with your Ring Video Doorbell Pro
Learn common solutions for fixing Ring Video Doorbell Pro. Fixing no internet connection If your Video Doorbell Pro is not connected to wifi, you may not be able to access Live View or capture video on the device. Follow the error screen instructions in the Ring app. When a Ring device is offline...