How to Fix
  • The Ring Video Doorbell Pro isn't powering on

    While setting up Ring Video Doorbell Pro, you'll need to make sure the device is able to go into "Setup Mode.” In doing so, you may notice the lights aren’t responding on the front of the device. If this happens, please follow the troubleshooting guide below:  // <![CDATA[ iFrameResize();...

  • My Ring Doorbell Pro won't Chime at Extreme Temperatures

    In many parts of the world, winter brings extremely frigid temperatures while summer may bring equally extreme temperatures at the other end of the thermometer. Because of this, to optimize the performance of your Ring Video Doorbell Pro, it is equipped with a mechanism that prevents it from ring...

  • Blinking White Circle on RVD Pro After Installation

    If you've just installed a Ring Video Doorbell Pro and now there's an LED blinking and a slowly filling in white circle on the front of my Ring Video Doorbell Pro unit, the white circle you see on the front of your Ring Pro is a charging meter. Once the internal power cell is fully charged the wh...

  • How to Solve Power Problems with the Ring Video Doorbell Pro

    Your Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article w...

  • How to Install Pro Power Kit V2 for Ring Video Doorbell Pro

    Your Ring Video Doorbell Pro requires the Pro Power Kit to function, so be sure to install the Pro Power Kit before installing your Ring Doorbell. Pro Power Kit V2 Pro Power Kit    Note: This article is for users of Pro Power Kit V2. Click here if you are using the Pro Power Kit. To ins...

  • Troubleshooting Live View Issues for Ring Video Doorbell Pro

    Having issues when accessing Live View for your Ring Video Doorbell Pro or your Ring Floodlight Cam? See the tips below for troubleshooting help. Make Sure You’re Connected First, make sure your Ring product is online and capturing events. Check this by pressing the front button on your Ring Door...

  • Using a Wedge Kit to Properly Position your Ring Video Doorbell Pro

    If you're installing my Ring Video Doorbell Pro on a house with siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position the Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Use a we...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you’ll be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the doorbe...

  • What to do if your Ring Video Doorbell Pro Goes Offline

    It is possible under certain circumstances for your Ring Video Doorbell Pro to lose its connection to your Wi-Fi network. This article will detail the circumstances in which your Ring device can lose its connection and what to do if this occurs.   Why Ring Devices Can Go Offline There are a v...

  • Fixing Insufficient Power Issues with a Pro Power Cable and Your Ring Video Doorbell Pro

    If your Ring Video Doorbell Pro is experiencing a number of insufficient power symptoms, installing a Pro Power Cable can ensure that enough power gets to your device. Click here for more information on symptoms of insufficient power.   Important notes: You can receive a free Pro Power Cable b...

  • Troubleshooting Insufficient Power Issues with your Ring Video Doorbell Pro

    This article will list some of the most common insufficient power symptoms that people face with their Ring Video Doorbell Pro, and provides potential solutions. Insufficient Power Symptoms: Regularly losing connection to your Wi-Fi network Freezing up or shutting down during the ringtone soun...

  • Troubleshooting Issues with the Ring Video Doorbell Pro

    This article will list out some of the most common issues that people face with their Ring Video Doorbell Pro along with links to solutions. Lost Wi-Fi Connection Symptoms: The light on the front of your Ring Pro glows a soft white When you push the button on your Ring, it emits a sound You do...