How to Fix
  • The Floodlight Cam isn't powering on

    While setting up Ring Floodlight Cam, you'll need to make sure the device is able to go into "Setup Mode.” In doing so, you may notice the lights aren’t responding on the front of the device. If this happens, please follow the troubleshooting guide below:  // <![CDATA[ iFrameResize(); //...

  • Proper Positioning for Your Floodlight Cam

    How to position your Floodlight Cam Ring Floodlight Cam contains both advanced Passive Infrared (PIR) sensors that control the light and motion sensors in the camera. In order to pick up all the motion you want to capture, it helps to understand a bit about how Floodlight Cam's sensors work, an...

  • Not Receiving Motion Alerts on My Floodlight Cam

    If you just installed your Floodlight Cam you won't receive any motion alerts unless you set and activate at least one Motion Zone in your Motion Alerts.   If you want to set your Motion Zones, follow the steps listed below. Open your Ring App. Tap on the three lines on the top left side o...

  • Updating the Firmware on your Spotlight Cam

    Question: What is firmware and why is it important to keep it updated? Answer: Firmware is a software program embedded into your Ring Device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device.  Note: Your hardware wi...

  • What to do if Your Floodlight Cam Goes Offline

      It is possible under certain circumstances for your Floodlight Cam to lose its connection to your Wi-Fi network. The image below tells you that your Ring Floodlight cam is offline.   The remainder of this article will detail the circumstances where your Floodlight Cam can lose its connecti...