General Information
  • How to find out what Ring Video Doorbell or Security Camera you have and get the right accessories

    If you want to get accessories for your Ring Video Doorbell or Security Camera, it’s important to find out which model you have so that you get a compatible product. If you have already set up your doorbell or security camera in the Ring app, you can find the doorbell or security camera model by ...

  • Installation and setup for all your Ring Video Doorbells

    Click on the links below for your Ring products. Ring Video Doorbell (2nd Generation) How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell Setting up your Ring...

  • Ring device manuals

      Ring Video Doorbells  For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To download a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (1st generation) Ring Video Doorbe...

  • Telling the Difference Between the Ring Video Doorbell and Ring Video Doorbell (2020 release)

    The Ring Video Doorbell and Ring Video Doorbell (2020 release) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  If you need to find o...

  • Hardwiring your Ring Video Doorbell

    What do I need to hardwire my Ring Video Doorbell? WARNING: Electrical shock hazard. Installation must be performed by a qualified electrician may be required in your area. Refer to your local laws and building codes before installation; permits may be required by law. Compatible accessories Conn...

  • How to reconnect your Ring device to wifi or change your wifi network

    If your Ring device gets disconnected from your wifi network, it's usually easy to get reconnected via the Ring app.   There are two major reasons why a Ring device may go offline. Either the device is having power issues or something happened to your network. Power issues For a battery-operate...

  • Installing your Hardwired Transformer Kit

    Installing the Pro Power Kit V2 To Bypass Your Internal Doorbell with the Pro Power Kit V2, complete the following steps: Turn power off at the source.  Remove the cover from your internal doorbell.   Loosen the screws holding the doorbell wire. Detach the doorbell w...

  • Comparing Ring Video Doorbells

    The chart below lists the features of the individual Ring Video Doorbell models along with recommendations (below the chart) as to which model might be best for you. If you already own a Ring Video Doorbell and want to find accessories for it, click on this link to see what is available.   Rin...

  • Pre-Roll and Advanced Pre-Roll - Understanding the difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • Wiring Diagrams for Ring Video Doorbell Setup

    If you're in the process of setting up multiple Ring Video Doorbells, internal doorbells, and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams.  One Ring Video Doorbell/Two Internal Doorbells   Two Ring Video Doorbells/...

  • Ring Installation Guide

    Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips on installing your device and getting set up with Ring.  1. Choose the perfect spot for your Ring device Whether it’s a Ring Video Doorbell or Secur...

  • Ring Video Doorbell Hardwired vs. Battery Powered Operation

    If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus is hardwired, the device will receive a trickle charge from the doorbell wiring.  Battery Po...

  • What is a Firmware Update?

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as ne...

  • Cold Weather and Battery-Powered Ring Devices

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...

  • About the Advanced Motion Detection System Used in Ring Devices

    Ring uses two different types of motion detection systems in its doorbell and security camera products. While both are very effective at what they do, they both work on different principles and are optimised for different purposes. This article will explain the differences between the two differe...

  • Checking and Updating Your Firmware

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • How to Troubleshoot Ring Notification Issues for iOS Devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. If your New Features notifications won't go away, you can manually clear it in the Ring app. Tap on New Features, tap the icon with a tick in it on the to...

  • How to Troubleshoot Ring Notification Issues for Android Devices

    If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. If your New Features notifications won't go away, you can manually clear it in the Ring app. Tap on New Features, tap the icon with a tick in it on th...

  • The Battery In My Ring Device Seems to Drain Too Fast

    The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. The Local Weather At temperatures below 4°C, lithium polymer batteries are less effectiv...

  • Utilising Customisable Motion Zones with your Ring devices

    Customisable Motion Zones allow you to define a specific area that you want see while ignoring everything outside of that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as ca...