Customer Care
  • Keeping your Ring account secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure. Important: Do not share your Ring account password with anyone. No Ring ...

  • Shipping policies

    Can I cancel my order/change a delivery address? Call Customer Support within 45 minutes of placing your order to cancel it or change the delivery address. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. You will have to ...

  • Theft protection for select Ring devices

    If your Ring Security Camera or Video Doorbell product is stolen at any time after your purchase, Ring will replace the stolen device at no charge to you. The remainder of this article contains the steps you should follow and important notes on eligibility requirements and limitations of this the...

  • Deactivating a Ring Video Doorbell or Security Camera

    Important: This feature is being rolled out over time beginning July 2022. Make sure your Ring app is updated to the latest version and follow the instructions at the bottom of this page to see if the deactivate feature is available to you. Please read all of the instructions BEFORE deactivating ...

  • I would like to take over or change ownership of a Ring device

    If you're trying to set up a Ring Video Doorbell or Security Camera in the Ring app and the device appears to be registered to someone else, there are several solutions: If you have contact with the previous owner:Ask them to uninstall the device(s) from their Ring app. Forward the link to this ...

  • Forgot your Ring account password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  Important: Do not share your Ring account password with anyone. No Ring employee, agent or community manager will ever ask you for ...

  • Linking your Ring account to your Amazon account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

  • If you were incorrectly signed up for a Ring account

    If you're receiving emails for an account you did not sign up for, eliminating the account is a simple process. Follow the steps below to delete the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password fo...

  • Return policy

    You have 30 days from the date you received your device(s) to request a full refund with no questions asked. For purchases made on Ring.com between 1st November and 31st December, 2021 you have until 31st January, 2022 to return your item(s) for a full, no-questions-asked refund. To return your i...

  • Finding out the status of my order

    Finding out the status of your Ring product order and delivery is a simple process. If you have a Ring account: Click here to go to Ring's Order Status page. The page will ask you to log in using the username and password you registered in your Ring app. If you've forgotten your password, the ...

  • 10% Ring Protect discount terms and conditions

    One of the benefits of being subscribed to the Ring Protect plan is that you get a 10% discount on future purchases of selected Ring products at Ring.com. Here are the full terms and conditions for the Ring Protect 10% discount: Discount applies to customers with a Ring Protect Basic or Plus sub...

  • Purchasing Ring products

    Ring products are available for order directly through Ring.com or from the following retailers: Australia JB HiFi The Good Guys Bing Lee Officeworks Harvey Norman Bunnings New Zealand JB HiFi Noel Leeming Smith's City Harvey Norman For Ring devices in the UK, please visit https://en-uk.ring....

  • Payment Information

    Which payment systems can be used? Credit Card, Paypal, SEPA, iDEAL, SOFORT, Bancontact: We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a...