How to Fix
  • How to fix invalid location coordinates in the Ring app

    In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, you will need to add a valid address for your location. Zero coordinate locations may cause the following issues in the app: No time zone defined Map View not showing the c...

  • Changing the phone number on your Ring account

    If you recently changed your phone number, you can update the number associated with your Ring account from Control Centre in the Ring app, or at Ring.com.To change your phone number in the Ring app: Tap the three lines (☰) on the top left Tap Control Centre on the side menu Under Account Contro...

  • How to fix upside-down or rotated Ring Stick Up Cam videos

    If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue. Note: Mounting Stick Up Cam incorrectly may ...

  • Legacy Video Mode

    When new technology becomes available, older mobile devices may not be able to access advanced video features in the Ring app. If you got a message saying your phone or tablet can’t play a video, follow the prompts in the Ring app to use Legacy Video Mode. In Legacy Video Mode, you’ll get the sam...

  • Helpful DIY solutions for common problems

    Here are some step-by-step solutions you can use now and in the future from the Ring Help Centre.     Wifi, battery and power problems Top articles for Ring Video Doorbells and Security Cameras How to reconnect to wifi or change your wifi network How to check your battery charge percentage in t...

  • How to check your mobile device internet connection

    Check your internet connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to turn Airplane Mode on/off iPhone - Apple iPad - Apple Android - mobile device or tablet How to remove a VPN network iPhone/iPad - Apple   Android - mobile device or tablet

  • How to change your router channel

    Wifi routers broadcast signals in the 2.4 and 5 GHz frequencies. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labeled channels. These channels are similar to ...

  • Chime and Chime Pro (1st and 2nd Generation) can no longer be connected across Locations

    Chime and Chime Pro (1st and 2nd Generation) products are dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that a Security Camera can only activate a Ring Chime at the same ...

  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your iOS or ...

  • Audio issues troubleshooting guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. Learn how disable audio recording in the Ring app. Sound If you’re having an audio issue, try th...

  • Poor quality video image and adaptive video play

    When it comes to video playback on your Ring app timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring app comes with an adaptive video play feature. This article will explain what adaptive video play is and what to...

  • Improving your Ring device connectivity

    Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  Test your wifi connection  Ring devices require 2mbps of upload...

  • Fixing your devices falling offline repeatedly by adjusting your router

    Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi connect...

  • Fixing poor audio or video quality by adjusting your router

    If you are experiencing poor audio or video quality during a Live View, but your recordings are fine, this can be caused by: A poor connection between your mobile device and the cloud A connectivity problem between the Video Doorbell or Security Camera and your router. If you are experiencing...

  • Fixing inaccessible video by adjusting your router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are unable to view live or recorded video in the Ring application, the problem may be related to...

  • Fixing device setup errors by adjusting your router

    Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you’re having trouble getting your Ring device(s) to set up in the Ring app successfully, please ensur...

  • Test your wifi connection

    One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every part of the system uses wifi to communicate with every other part of the system, it is important that the signal is as strong as possible. The Ring app performs a special connecti...

  • How do I change my password in the Ring app?

    Changing your password on your Ring app is a very simple process. Simply follow the instructions below:  Open your Ring app. Tap the three-lined icon in the top left corner. Tap Account. Tap Change Password. Note that your password must be at least eight characters, a mix of letters and numbers...

  • Ring app is having trouble connecting to your Ring device and showing video

    If you're having trouble seeing a Live View or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring Video Doorbell or Security Camera....

  • Ring app is having trouble connecting to my Ring device and showing video

    If you're having trouble seeing a Live View or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring Video Doorbell or Security Camera....

  • Issues with Android apps that conflict with the Ring app

    Ring is aware of a number of virus protection apps, file optimisers, ringtone apps and battery saver apps available for Android devices that may interfere with the Ring app's ability to provide notifications. The following is a list of apps we have confirmed cause issues. Ring recommends uninstal...

  • Multiple Ring devices are offline

    If you received a prompt like the one below in the Ring app, then some or all of your Ring devices are offline. In this situation, the problem is most likely your wifi connection. This can happen if your internet is temporarily down due to an outage, if for some reason your modem or router was un...

  • Finding your wifi password

    To find your wifi password, check the side or bottom of your wifi router. There's often a sticker that contains the network name and password. Make sure you enter the password into the Ring app exactly as it appears, since wifi passwords are case-sensitive and have no spaces. Code: P1-65 Find ...

  • Adjusting video recording length for your Video Doorbell or Security Camera

    You can easily customise and adjust the video recording length for your Video Doorbell or Security Camera in the Ring app. For battery-powered devices, shorter recordings generally mean longer battery life. Wired video doorbells and security cameras receive a constant supply of power, so you can ...

  • Troubleshooting in-app setup issues with Ring devices

    Setup issues Choose your issue from the list below.  Downloading the Ring appStarting the setup processEntering your addressEntering the correct passwordSolving connection issuesSwitching your Ring device into setup modeInitial wifi setupCompleting setup if the Ring app says "Setup di...

  • The Ring app says I entered the wrong password

    Issues with your wifi password An incorrectly entered wifi password is the most common cause of a failed setup. If the Ring app is notifying you that you entered the wrong password but you think you entered the right one, here are a few things to remember.  Wifi passwords are case sensitive. Mak...

  • Your phone's internet connection is too slow to access Ring

    If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly. Below are ...

  • Turning off cellular data to address in-app setup issues on iPhone or iPad

    If you're having trouble setting up your Ring device on an iPhone or iPad, try disabling cellular data on your iPhone or iPad. Occasionally having cellular data turned on can cause the in-app setup of your Ring product to fail. Turning off cellular data To turn off cellular data, first push the h...

  • In-app setup failing due to router or modem issues

    If you're having trouble setting up your Ring app, it's possible that you're experiencing trouble with your wifi modem and/or router. This article will walk you through checking and fixing potential issues with your router or modem.   Check your bandwidth frequency Modern modems and routers are ...

  • Setup failing due to an internet issue

    If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection. This can take two forms:  Your internet is not communicating with the Ring app at all.  Your internet connection is too slow to provide a decent signal to your Ring...