Follow these best practices to get the newest Ring app features on your phone or mobile device: 1. Keep your Ring app up-to-date 2. Regularly update your mobile device's operating system3. Make sure your device is compatible with new apps 1. Keep your Ring app up-to-date Having the most updated v...

Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

Go to ring.com/app to automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your device, use one of the lin...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time Neighbour, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command centre for all your Ring produ...

The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre.  What is the Control Centre? T...

The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

The Ring desktop app experience has moved to Ring.com All your favourite desktop app features are available via your preferred web browser. You can access Live View and get motion alerts, ring notifications and all the latest features on Ring.com – no app updates necessary. As part of this change...

The Live View feature for your Ring Video Doorbell or Security Camera is available through your Ring app to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on one of your Ring devices. New navigation features for Live View are b...

Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devic...

This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP).  I tried to sign in to my Ring account from a new device (or browser) and got a message saying I need to “generate my sign-in code on a previously authorised Ring account...

Ring is phasing out email as a method of account verification as a part of two-step verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is two-step verification? Two-step verification is a mandatory security fea...

We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update now To help prevent unauthorised access to your Ring account, change your Ring two-step verification mode to text message in the Ring app now: Open the Ring app, tap on the menu ico...

Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

Ring devices use motion detection technology that activates when movement is detected within a certain distance of your device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording.  All Ring devices feature Advanced Motion Detection, wh...

The following articles answers common questions about motion detection as it is used in Ring wired (hardwired, mount and plug-in) devices: Ring Video Doorbell Pro Ring Video Doorbell Pro 2 Ring Video Doorbell Elite Ring Video Doorbell Wired Ring Spotlight Cam Mount/Wired Floodlight Cam Floodligh...

This article will answer commonly asked questions concerning 3D Motion Detection. What is 3D Motion Detection? 3D Motion Detection uses radar technology to identify the distance of an object so that the camera only begins recording once someone is within the appropriate range. As a result, 3D Mot...

Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent notifications and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilise it to optimise your Ri...

If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

The Event History Timeline is a tool designed to give you easy access all of the events recorded by the cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to stren...

When it comes to security, seconds can count. That's why the Ring app comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether you are an Owner or Shared User. These images let you know at a glance whether so...

With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. You may need to download the latest version of t...

This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: Motion scheduling Light scheduling on your Floodlight Cam Connecting other Ring products to a Chime Pro Se...

Locations in the Ring app allow you to group your Ring devices by their physical location. If, for example, you had a Video Doorbell and a number of Security Cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That way when you...

The Persistent Visitors feature on your Ring Door View Cam can send you a notification in the Ring app when it detects people lingering near your front door.  This article includes basic information on Persistent Visitors.  Persistent Visitors and Person Alerts Smart Alerts let you choose whether...

Home security is a 24-hour a day, seven day-a-week business. By using the Snapshot Capture feature (only available when subscribed to a Ring Protect plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts. This article...

When does Ring record or store my videos? If you do not have a Ring Protect plan, Ring does not record or store your videos, but you can still see view your device's live video stream. Click here for more information on Ring Protect plans. If you do have a Ring Protect plan (including a free tria...