What to Know
  • Confirming your address

    Why do I need to confirm my address? It's important to keep your address information up to date and remove any duplicate addresses, so that you can benefit from: Access to new security features Quick setup of future Ring devices Easy monitoring of multiple properties How do I edit and confirm m...

  • Wifi security: Help keep your home wifi network and Ring devices safe

    Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

  • Mobile device compatibility and the Ring app

    For important performance and security improvements, please update to the latest versions of your device(s) operating system and the Ring app. If you're having trouble updating or opening the app, try uninstalling the Ring app from your Android or Apple device and reinstalling it from the app st...

  • How to use the privacy features in the Ring app

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbours’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we ou...

  • Welcome to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

  • Downloading and updating the Ring app

    Go to ring.com/app to automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your device, use one of the lin...

  • Visual guide to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time customer, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command centre for all your Ring produc...

  • Ring Control Centre Information

    The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre.  What is the Control Centre? T...

  • Rapid Ring app information

    Note: We’re no longer supporting the Rapid Ring app. As of July 27, 2022, Ring will no longer release any new versions of the Rapid Ring app. Over the past few years, we've upgraded the Ring app to improve overall performance and utility. You can still use the Rapid Ring app until further notice,...

  • Ring desktop app discontinued in 2022

    The Ring desktop app experience has moved to Ring.com All your favourite desktop app features are available via your preferred web browser. You can access Live View and get motion alerts, ring notifications and all the latest features on Ring.com – no app updates necessary. As part of this change...

  • Live View for Ring Video Doorbells and Security Cameras

    The Live View feature for your Ring Video Doorbell or Security Camera is available through your Ring app to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on one of your Ring devices. New navigation features for Live View are b...

  • Understanding video end-to-end encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • How to set up video end-to-end encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devic...

  • Authorising a new device or browser by generating a one-time password

    When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure. What’s a “previously signed-in device”? This can b...

  • Changing your method of receiving a one-time password from email to text message

    Ring is phasing out email as a method of account verification as a part of two-step verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is two-step verification? Two-step verification is a mandatory security fea...

  • Changing your two-step verification delivery mode to text message

      Changing your two-step verification delivery mode to text message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update now To help prevent unauthorised access to your Ring account, change your Ring two-step verification mode to text ...

  • Creating a strong password and a more secure account

    Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

  • Motion Warning Information

    The Motion Warning feature is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. The recording plays through the speaker on your Ring device. It says: Hi, you are currently being recorded. It is available in the US, Canada, UK, Australia, ...

  • Advanced Motion Detection in Ring devices

    Both battery-powered and hardwired Ring Video Doorbells and Security Cameras use Advanced Motion Detection. It is the default setting for all new setups. If you have already set up a battery-powered device and Advanced Motion Detection is not turned on, you can turn it on to enjoy benefits such a...

  • Motion detection for Ring devices FAQ

    Ring devices use motion detection technology to detect motion events in your surroundings, triggering motion alerts and video recordings. With Advanced Motion Detection, you can use Customisable Motion Zones to define specific areas that you want your Ring device to monitor while ignoring everyth...

  • Setting up and using 3D Motion Detection

    What is 3D Motion Detection? 3D Motion Detection uses radar technology to identify the distance of an object so that the camera only begins recording once someone is within the appropriate range. As a result, 3D Motion Detection provides you with more precise motion alerts. Customisable Motion Zo...

  • Understanding and optimising motion detection with the Motion Frequency setting

    Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent notifications and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilise it to optimise your Ri...

  • Advanced Pre-Roll for wired Ring devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

  • Event History Timeline information

    The Event History Timeline is a tool designed to give you easy access all of the events recorded by the Video Doorbells and Security Cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's been happening in front of your cameras and ...

  • Camera Previews information

    When it comes to security, seconds can count. That's why the Ring app comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether you are an owner or Shared User. These images let you know at a glance whether so...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. You may need to download the latest version of t...

  • Geofence in the Ring app

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

  • The Ring app and your home address

    In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: Motion scheduling Light scheduling on your Floodlight Cam Connecting other Ring products to a Chime Pro Se...

  • Locations in the Ring app

    Locations in the Ring app allow you to group your Ring devices by their physical location. If, for example, you had a Video Doorbell and a number of Security Cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That way when you...