What to Know
  • Welcome to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbour, congratulations on adding to the Ring of Security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up you...

  • Downloading the Ring app

    The following link: ring.com/app will automatically begin downloading the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your d...

  • Visual guide to the Ring app

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time Neighbour, congratulations on adding to the ring of security around your home! Now that you've downloaded the Ring app, we'd like to take you on a guided tour of the command center for all your Ring produ...

  • Ring Control Centre Information

    The Control Centre in the Ring mobile app enables Ring users to see and manage their authorised mobile, desktop and tablet devices and third-party services linked to their Ring accounts. The following article answers commonly answered questions about Control Centre.  What is the Control Centre? T...

  • Rapid Ring app information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Ring desktop app will be discontinued in 2022

    The Ring desktop app experience is moving to Ring.com All your favorite desktop app features will be coming to your preferred web browser. By December 31, 2021, you’ll be able to access Live View and get motion alerts, ding notifications, and all the latest features on Ring.com – no app updates n...

  • Live View for Ring Video Doorbells and Security Cameras

    The Live View feature for your Ring Video Doorbell or Security Camera is available through your Ring app to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on one of your Ring devices. New navigation features for Live View are b...

  • How to Set Up Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring devic...

  • Authorising a new device or browser by generating a one-time password

    This article will walk you through the process of authorising a new device or browser by generating a one-time password (OTP).  I tried to sign in to my Ring account from a new device (or browser) and got a message saying I need to “generate my sign-in code on a previously authorised Ring account...

  • Changing your method of receiving a one-time password from email to text message

    Ring is phasing out email as a method of account verification as a part of two-step verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is two-step verification? Two-step verification is a mandatory security fea...

  • Changing your two-step verification delivery mode to text message

    We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update now To help prevent unauthorised access to your Ring account, change your Ring two-step verification mode to text message in the Ring app now: Open the Ring app, tap on the menu ico...

  • Creating a strong password and a more secure account

    Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

  • Advanced Motion Detection in Ring devices

    Ring devices use motion detection technology that activates when movement is detected within a certain distance of your device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording.  All Ring devices make use of Advanced Motion Detection,...

  • Motion detection for wired Ring devices

    The following articles answers common questions about motion detection as it is used in Ring wired (hardwired, mount and plug-in) devices. Click here for more information on utilising Customisable Motion Zones with your wired Ring Devices.   Does motion detection at night work the same as during ...

  • Setting up and using 3D Motion Detection

    This article will answer commonly asked questions concerning 3D Motion Detection.What is 3D Motion Detection?3D Motion Detection uses radar technology to identify the distance of an object so that the camera only begins recording once someone is within the appropriate range. As a result, 3D Motio...

  • Understanding and optimising motion detection with the Motion Frequency setting

    Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent notifications and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilise it to optimise your Ri...

  • Advanced Pre-Roll for wired Ring devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers a motion sensor or presses the doorbell button.  All wired Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can see what happe...

  • Event History timeline information

    The Event History video timeline is a tool designed to give you easy access all of the events recorded by the cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to...

  • Camera Previews information

    When it comes to security, seconds can count. That's why the Ring app comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether you are an Owner or Shared User. These images let you know at a glance whether so...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

  • Geofence in the Ring App

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A Geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a Geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

  • The Ring app and your home address

    In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: Motion scheduling Dispatching emergency services through Ring Alarm Light scheduling on your Floodlight Ca...

  • Locations information

    Locations in the Ring app allow you to group your Ring devices by their physical location. If, for example, you had a Video Doorbell and a number of Security Cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That way when you...

  • Persistent Visitors Information for Ring Door View Cam

    The Persistent Visitors feature on your Ring Door View Cam can send you a notification in the Ring app when it detects people lingering near your front door.  This article includes basic information on Persistent Visitors.  Persistent Visitors and Person Alerts Smart Alerts let you choose whether...

  • Taking timeline security snapshots using Snapshot Capture

    Home security is a 24-hour a day, seven day-a-week business. By using the Snapshot Capture feature (only available when subscribed to a Ring Protect plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts. This article...

  • When does Ring record or store my videos?

    When does Ring record or store my videos? If you do not have a Ring Protect plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect plan (including a free trial), Ring records and stores videos when motion is detec...

  • Moving home with your Ring Video Doorbell and Security Camera

    If you’re moving and want to remove your Ring Video Doorbell or Security Camera, be sure to hire a qualified electrician when uninstalling the devices and working with electrical wiring. Keep any hardware that you remove safely in a bag taped to your device, or back in its original box, so it wil...

  • Understanding Rich Notifications

    Rich Notifications is a Smart Alert feature included in your Ring Protect subscription. It sends you a snapshot image of what’s happening in front of your Ring camera or doorbell so you can easily see what’s going on without needing to open the Ring app. This article will cover everything you nee...