What to Know
  • Video Doorbell Pro Information

    What is Ring Video Doorbell Pro? The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. What are the features of the Ring Video Doorbell Pro? 1080p HD Video Customisable motion detection Live View Lifetime Theft protection Works with iOS...

  • New Zealand Version

    When purchased in Australia or New Zealand, the Ring Video Doorbell Pro has a slightly different package than in the United States. The box contains several items designed to make sure that you will be able to utilize your Ring Video Doorbell Pro. This article will detail those items and how to u...

  • What is the Pro Power Kit?

    What is the Pro Power Kit?  In order for Ring Video Doorbell Pro to work correctly, an additional component that installs on the internal doorbell chime is required. This component ensures that enough power gets sent to the Ring Video Doorbell Pro.   This article covers the various itera...

How to use
  • How to install your Ring Video Doorbell Pro with a hardwired transformer

    1. Install transformer 2. Bypass your internal doorbell 3. Install your Video Doorbell Pro 4. Finish setting up your Video Doorbell Pro   1. Install transformer For your Ring Video Doorbell Pro to get enough power, you’ll need to replace your existing doorbell transformer with a 24VAC doorbell ...

  • How to install your Ring Video Doorbell Pro with a Plug-in Adapter

    This article will help you install your Ring Video Doorbell Pro with the Plug-In Adapter included in your box. 1. Choose a socket Select a power outlet near the door where you plan to install your Ring Video Doorbell Pro. Don't plug the power adapter in yet. 2. Run the cable Run the cable down ...

  • How to Bypass your Internal Doorbell with the Pro Power Kit V2 (for Ring Video Doorbell Pro)

    If you’ve verified that your doorbell transformer supplies 16 volts AC at ~30 VA, but your Ring Doorbell is not functioning correctly, you may need to bypass your internal doorbell. Symptoms of insufficient power include: Regularly losing connection to your wifi network Freezing up or shutting d...

  • Setting up your Ring Video Doorbell Pro in the Ring app

    Setting up your Ring Video Doorbell Pro in the Ring app is a simple process. Scroll down for a step-by-step guide. Step One - Download the Ring app To download the Ring app: On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices) Search for ...

  • Video Doorbell Setup Guides

    Installation guides for Ring Video Doorbell Pro We broke installation and setup down into 3 steps, with a manual for each. Here they are: Step 1: Install the Pro Power Kit First - Download the manual on this step hereStep 2: Install your Ring Video Doorbell Pro - Download the manual on this ste...

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How to Fix
  • Using a Wedge Kit to properly position your Ring Video Doorbell Pro

    If you're installing my Ring Video Doorbell Pro on a house with cladding or in a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the Ring Video Doorbell to catch visitor motion but minimise "false positive" motion alerts such as cars in the stre...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you’ll be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the doorbe...

  • The Ring Video Doorbell Pro isn't powering on

    While setting up Ring Video Doorbell Pro, you'll need to make sure the device is able to go into "Setup Mode.” In doing so, you may notice the lights aren’t responding on the front of the device. If this happens, please follow the troubleshooting guide below:  // <![CDATA[ iFrameResize();...

  • Blinking white circle on Ring Video Doorbell Pro after installation

    If you've just installed your Ring Video Doorbell Pro and now there's white circle blinking on the front of the device, it is not yet fully charged. Once the internal power cell is fully charged, the white circle will stop blinking and the device will move into Setup Mode. You will have to wait u...

  • Troubleshooting Live View Issues for Ring Video Doorbell Pro

    Having issues when accessing Live View for your Ring Video Doorbell Pro or your Ring Floodlight Cam? See the tips below for troubleshooting help. Make Sure You’re Connected First, make sure your Ring product is online and capturing events. Check this by pressing the front button on your Ring Door...

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