Support Center
Ring Video Doorbell (1st Generation)
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Welcome to your new Ring Video Doorbell
Congratulations on your new Ring Video Doorbell! You've taken a big step forward in securing your home! The following article covers some basic information that will get you up and running quickly. If you haven't yet set up your Ring Doorbell in the Ring app and need help, click here. Run a video...
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Ring Video Doorbell Information
What is a Ring Video Doorbell? Ring Video Doorbell provides a new level of security, by notifying you via your smartphone or tablet when someone is on your property. With your Ring Video Doorbell, you can see and speak with anyone at your front door, from wherever you are. Ring Video Doorbe...
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Ring Video Doorbell Chime Kit Compatibility List
If you're not sure if you have the Ring Video Doorbell or Ring Video Doorbell (2nd Generation) click here. For your safety, only use an existing doorbell transformer within the range specified below to power your device. For connecting to an existing doorbell system:- Hardwired transformer (...
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Ring Video Doorbell (1st Gen) manual
There are two generations of the Ring Video Doorbell. Find out which one you have. Download the international English version of the Ring Video Doorbell (1st Gen) manual.
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How to physically install your Ring Video Doorbell without an existing doorbell
Installing your Ring Video Doorbell is a simple process. Below video will give you a step-by-step guide. Note that you should set up your Ring Video Doorbell in your Ring app before mounting it to your door. Click here for information on setting up your Video Doorbell. 1. Line up the moun...
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How to physically install your Ring Video Doorbell with an existing doorbell
Follow these instructions to replace your existing doorbell with a Ring Video Doorbell. Note: You should set up your Ring Video Doorbell in the Ring app before mounting it to your door. Ring Video Doorbell (1st Gen) includes an optional diode, while other Ring doorbells do not require one. Find ...
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Attaching your Ring Video Doorbell to the mounting bracket
Learn how to secure Ring Video Doorbell (1st Gen) or Ring Video Doorbell (2nd Gen) to its mounting bracket. Remove or fully loosen the small security screw(s) on the bottom of the device. Position your Ring device over the slots on the mounting bracket. Push firmly inward and down until it ...
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How to connect your Ring Video Doorbell (1st Generation) directly to a low-voltage transformer without a pre-existing doorbell
Connect your Ring Video Doorbell (1st Generation) to a low voltage transformer, even without an existing doorbell, so you don't need to charge your battery. For your safety, only use an existing doorbell transformer within the range specified below to power your device. For connecting to an exist...
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Using a Wedge Kit to properly position your Ring Video Doorbell
Learn how and when to use a Wedge Kit to angle your Ring Video Doorbell. If you're installing a Ring Video Doorbell on a house with aluminum siding or on a house where the door is at the top of a set of stairs, you can use a Wedge Kit to properly position the device. This will help catch visitor ...
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No audio from your mobile device to your Ring device
If you can hear audio from your Ring doorbell on your phone, but no sound is travelling from your phone to your Ring Video Doorbell, it is possible that the Ring app does not have access to your microphone. Follow the steps below for iOS (Apple) or Android to enable notifications. iPhone and iO...
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Ring Video Doorbell (1st Generation) setup mode
While setting up your Ring Video Doorbell, you'll be asked to put the device into setup mode. In order to put the device into setup mode, press and release the orange button on the back of the Ring Video Doorbell. Note:This article applies to the Ring Video Doorbell (1st Generation). Find inform...