What to Know
  • Welcome to Your New Ring Video Doorbell

    Congratulations on your new Ring Video Doorbell! You've taken a big step forward in securing your home! The following article covers some basic information that will get you up and running quickly. If you haven't yet set up your Ring Doorbell in the Ring app, and need help, click here. Run a Vide...

  • Ring Video Doorbell Information

    What is a Ring Video Doorbell? Ring Video Doorbell provides a new level of security, by notifying you via your smartphone or tablet when someone is on your property. With your Ring Video Doorbell, you can see and speak with anyone at your front door, from wherever you are. Click here for mo...

  • Mounting Bracket Diagram (with printable full size document)

    This printable diagram of Ring Doorbell's Mounting Bracket can assist with measuring and marking a location to place to mount the Ring Doorbell. A full scale PDF of these images is available at the bottom of this page. Mounting bracket in inches:   Mounting bracket in millimeters:   Cli...

  • Understanding Ring Video Doorbell LED Light Patterns

    The circular (LED) lights on the front of the Ring tell us about the Ring's state and/or what action it's performing. Below is a diagram that explains what each LED light sequence represents.  

  • Ring Video Doorbell Hardwired vs. Battery Powered Operation

    If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus is hardwired, the device will receive a trickle charge from the doorbell wiring.  Battery Po...

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How to Use
  • Wiring Diagrams for Ring Video Doorbell Setup

    If you're in the process of setting up multiple Ring Video Doorbells, internal doorbells, and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams.  One Ring Video Doorbell/Two Internal Doorbells   Two Ring Video Doorbells/...

  • Download the Manual - Ring Video Doorbell

    There are two generations of the Ring Video Doorbell. To see which one you have, click here.  Ring products are designed for easy setup and use. To find the user manual for your Ring product in your language, select it in the list below. Click here for the International English version of the ma...

  • How to Physically Install Your Ring Video Doorbell without an Existing Doorbell

    Installing your Ring Video Doorbell is a simple process. Below video will give you a step-by-step guide. Note that you should set up your Ring Doorbell in your Ring App before mounting it to your door. Click here for information on setting up your Ring Doorbell. Step One: Line Up...

  • How to Physically Install Your Ring Video Doorbell (1st Generation) with an Existing Doorbell

    Note: This article applies to the Ring Video Doorbell (1st Generation). The latest Ring Video Doorbell (2nd Generation) doesn't require an additional diode.  Installing your Ring Video Doorbell is a simple process. This article will give you a step-by-step guide. Note that you should set u...

  • Updating the Firmware for Your Ring Device

    Firmware is a software program embedded into your Ring device that keeps it functioning properly. It is regularly updated by Ring to improve the reliability and functionality of your device. Note: Your hardware will usually update its firmware automatically. Click here for more information on u...

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How to Fix
  • The Ring Video Doorbell isn't powering on

    While setting up Ring Video Doorbell, you'll need to make sure the device is able to go into "Setup Mode.” In doing so, you may notice the lights aren’t responding on the front of the device. If this happens, please follow the troubleshooting guide below:  // <![CDATA[ iFrameResize(); //...

  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    If you're installing my Ring Doorbell on a house with aluminum siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position my Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Both of th...

  • Proper Positioning for Your Ring Video Doorbell

    The proper positioning of your Ring Video Doorbell depends on a number of factors, including the layout of your garden, the distance from the front door to the street, objects within the Video Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Do...

  • No Audio from your mobile device to Ring Device

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Ap...

  • What to Do if Your Ring Video Doorbell Goes Offline

    Question: Are there circumstances where my Ring device can lose connection to my network and what do I do if this occurs?   Answer: Yes, it is possible under certain circumstances for your device to lose its connection to your Wi-Fi network. This article will detail the circumstances wher...

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